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Bonmarché Reviews

2.9 Rating 252 Reviews
48 %
of reviewers recommend Bonmarché
2.9
Based on 252 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 61%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Anonymous
Anonymous  // 01/01/2019
Wish I had read these reviews before ordering trousers which have never arrived. No reply from telephoning customer service and no reply to e.mails either. Never used to be this bad, won't order from them again.
Helpful Report
Posted 3 months ago
I’ve been waiting for a refund for over two months! I didn’t even order anything, there was a system error and they took money from my PayPal account. Terrible customer service, nothing is ever concluded. They’ve stolen from me really and they couldn’t give a damn. Steer clear of this disgusting company!
Helpful Report
Posted 3 months ago
Ordered and paid for an order which has not arrived. Terrible customer service. There is no response to either emails or telephone calls. I suspect they have taken my money and are unable to fulfill the order. Worst customer service ever.
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Posted 3 months ago
I did not receive my order and I cannot get anyone from customer services to answer phone .at least 4 times I have been left on hold for over 30mins before I have to hang up
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Posted 3 months ago
They never pick up the phone on customer services. Or answer e mails. Still waiting for my refund after two weeks. I like there clothes but wo t be ordering again. Very disappointed
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Posted 4 months ago
Worse company ever for returns 😡. Do yourself a favour folks and stay away from bon marche
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Posted 4 months ago
Ordered a pair of cropped jeans which still haven't arrived,have emailed customer services 4times and also called 4 times all have been ignored Did check tracking and they never received the parcel,Local shop can't help as not ordered in store, very disappointed will not buy anything again
Helpful Report
Posted 4 months ago
Returns policy shocking - happy to take your money but just because a flimsy piece of plastic broke from the tag so the label is not attached they won’t accept the return and this is sneakily advertised on a small sign by the til knowing full well no one reads it. Conning poor PE shooters out of money.
Helpful Report
Posted 4 months ago
My mum has ordered a top from here and has got nothing in return. It was ordered over a month ago they took her money but never gave the goods. I would like to know what is going to be done about it!!!
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Posted 4 months ago
There clothes are good AND THEY do length 25 in jeans and trousers, BUT there zips are rubbish SADLEY, bought a really nice padded winter coat but had to have the metal zip replaced with a nylon one because bathe metal zip kept sticking and getting caught on the linning, that’s the only problem I find
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Posted 7 months ago
Clothes poorly made and dont hang properly when wearing them, this is the third time i have experienced this porblem with bonmarche clothing so it is obvious the quality is poor
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Posted 7 months ago
I bought very nice tailored trousers in size 10 but having tried them on, decided a size 12 would be better and considered returning for exchange. Having read the difficulties in the returns reviews, changed my mind - these will do. The postage costs would hardly make the return and re-order worthwhile. Wouldn't buy trousers from Bon Marche again. I bought a number of tops & jumpers recently - excellent but good fit for these isn't quite so essential, so loss of 1 star for their returns attitude.
Helpful Report
Posted 7 months ago
After contacting customer services on 3rd January I returned a pair of jeans as they were faulty and sent proof of postage as asked too .I was told my refund would be by cheque and take two weeks .Never arrived.Contacted customer services by email twice and phoned three times .After saying all cheques had been returned by the post office I was assured another one would be sent out to me .Its now March and still NO Refund.Absolutely terrible service!!!
Helpful Report
Posted 7 months ago
I returned and paid for a parcel to be returned back to bonmarche and three weeks later i am still waiting for my refund. I have had better feed back from temu no quibbling about anything.
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Posted 7 months ago
Returned a pair of trousers and still waiting for a refund 🙄 I paid a delivery fee and £3.50 to return the item I also have a proof of postage receipt
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Posted 8 months ago
Sizes are inconsistent and are either huge or tiny ! Returns have to be paid for unlike most companies, and I'm still waiting to be recieve a refund from several weeks ago .
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Posted 9 months ago
Again I have been caught out by paying through PayPal and then found out returns can't be taken back to the store. This is ridiculous as other retailers allow this. Why are we not warned about this when paying for online goods. Not good customer service Bonmarche.
Helpful Report
Posted 9 months ago
Still waiting for someone to contact me about a refund I sent items back to them ages ago! Been more than 14 days and I know it’s been Xmas but no update. Says it’s been delivered on tracking but now says TikTok shop! Tried customer services on fb, contacts page on their site and still nothing! All because I purchased through PayPal! Horrible service never again I’m guessing Iv lost out on my refund unless they find the damn thing! Would not use again.
Helpful Report
Posted 9 months ago
New branch is Blackburn Lancashire…I purchased a fine knit sparkling thread top in mauve…I wore it once and the threads were damaged in various places after being worn once…I took it back and complained about the fragility of it…the staff would only let me choose something else in replacement…there was nothing else I wanted, …they wouldn’t offer a credit note or a refund…a very hard faced manager…I’ll never shop there again…on my way home I threw it in a bin with the receipt.
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Posted 9 months ago
Not happy. Bought elderly Aunt a Christmas present, skirt and top. Unfortunately she became poorly in her care home and is now bedridden, palliative care. Christmas present no good now . Wanted a refund but as I bought it end November I am out if 28 day and the Christmas policy only gives exchanges. Most shops offer christmas refunds up to a week after xmas! She is not needing any clothes! Very distressing time.!
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Posted 9 months ago
Bonmarché is rated 2.9 based on 252 reviews