Very good service. Called BONNERS number, was referred to Phil and got the needed information about CA701 for my final decision. Sent photos of my location with one flight of stairs and the dimensions of the lift to my third-floor apartment. Phil sent a URL link for me to make the payment online. Placed order, and received e-mail confirmation of payment. Received a call from the piano delivery advising of the next week's delivery. On the date of the delivery, I received a phone call telling me the arrival was about 25 minutes. Then, a little later and a bit surprised, I heard a knock on my door (my apartment on the third floor) and saw two gentlemen standing outside my door with the piano package. A bit surprised as I didn't need to go downstairs to guide them to my third-floor flat. They placed two large pieces of protective cloth on my wooden floor, unpackaged the piano outside my door, took the components into my living room, assembled the piano smoothly, and finished the job after letting me test the key sounds and the control panel. They also took away the packaging materials. All went smoothly. Only had it for one week, so far, very satisfied with CA701's performance (for personal piano study). Highly recommend BONNERS.