Placed a big order, paid for next day delivery to my work address and it did not show up! I then tracked my order and was told my parcel was damaged. Rang boohoo and got told there was nothing I could do as I was awaiting an email back from their customer service team - I then received a snotty email back saying I was out when the order arrived!! (I had it ordered to work because I was There)! To get answers, I had to make a twitter account to get a quick response!! The girl that replied to me on twitter was very helpful and re-ordered my order for next day delivery. NOT IMPRESSED AT ALL!