Absolutely awful!!! I placed an order on a Monday, didn't receive an email that it had been shipped at all that week so I emailed customer service. I told them I ordered the shoes for an event the next Saturday and that I expected 14 days would be plenty of time. 24 hours later they responded and assured me that I would receive them on time. Then I began tracking my package and it said. would receive it the day before my event. I was annoyed but relieved that I would receive it in time. Then today (two days later) I tried to track it again, both UPS and wndirect said information could not be found. Then I received another email from them saying my package shipped TODAY and I won't receive it until the 22nd of October. Entirely too late and absolutely ridiculous. If that is the case, that will be 17 days from the day I placed my order. I am very very unhappy with this entire process and do not recommend this company to anyone. Boohoo should take a few hints from Missguided.