A terrible company... I ordered and paid for next day delivery. I use a service called Doddle to receive my parcel's and Doddle's shop front is bright purple and the doors clearly marked. However, boohoo use the worlds cheapest/worst courier (MyHermes) to deliver parcels and so the driver said there was an "Access Issue". I contacted the courier who said that I must contact Boohoo. I then contacted Boohoo via Twitter because it is either that or email. The responses I got from Boohoo were ridiculous. Here is the convo so you can judge for yourself: Me- Hello, I ordered via next day delivery but the tracking says "Access Issue". I use a service called Doddle to receive my parcels and they guarantee that nobody tried to deliver. Can you please explain what the issue is and when I will receive the parcel? HermesTracking: 123456789 Boohoo order: 12345 boohoo help team- Hi, it seems the courier had trouble accessing your property when they tried to deliver today :( - Ashleigh x Me- That is what the card says but as I mentioned in my initial message, Doddle were open and ready to receive my parcel. So, to be clear, I am asking what trouble they had when delivering my parcel. Please give me some helpful information as opposed to just telling me the obvious. boohoo help team- Are there any certain buzzers or doors that the courier will have to go through? - Jodie x Me- No, Doddle is a company that collects parcels for customers. Their shop is bright purple and the front doors are clearly marked. Me- I dont seem to be getting much assistance from yourselves and I have contacted MyHermes but they say I must contact you. Are you able to contact the courier? Boohoo are a rubbish company. Do not use them