I placed 2 orders on Boohoo.com. Both came 5 business days later, which was within the anticipated time. The first order arrived and there was a hole in the seam of the dress and a slight run in the fabric of the jacket. I immediately sent a message to their customer service and they responded the same day and reordered the items for me and shipped them that same day. I did return the items the very next day via parcel mail. I am happy that they were very responsive and took action to correct the flawed items. My only hope is that they inspect the clothes before they are mailed to save everybody from going through this process but overall I am super happy with the second order. No issues with the 8 items I ordered. I love the reasonable prices.