Even though I did not give instructions to leave it at the door or in a safe area, my order sent via royal mail was left at my door and stolen. You agreed to send it a second time, but you did not allow me to change the address, and once again, even though I did not give instructions via royal mail, the package was left at my door a second time and stolen again. Now my e-mails are not answered. Live chat conversations are closed to my face when I specify my order number. Terrible customer service, terrible system. I threw my money on the street. These were done even though I have a premium membership. Me and my friends will definitely not choose your company again.