Ordered some clothes for next day delivery, they didn't turn up but on the tracking site it said it was delivered! It's taken 2 days for me to get a response as there are no contact numbers just emails and then you have to wait 24 hours to get any reply! We go on holiday in 2 days the clothes I ordered were for that. Now they are saying that they can deliver tomorrow, however I'm at work till 2 pm they WILL NOT arrange a delivery slot to accommodate me, I didn't loose the parcel, I have asked to speak to a manager now I'm getting silent treatment! Always thought boo hoo were a great company but until something goes wrong they are a complete joke..... steer clear!!