Boohoo is worst when it comes to returns....ordered small trousers (my normal size is small) but when they arrived they were too small for me. unfortunately they do not offer exchange which means I had to return and pay £1.99 return fee. also I couldn't re order as the same trouser price had gone up (I bought on promotional price) which means just to get different size I had to pay 14 quid more....shocking......online retailers need to bloody think about the customers too...since there is no try room involved they should bear the return costs or offer exchange of size. never buying from boohoo again no matter what...