The items I ordered were great, however, the issue I have is with their customer service!
I paid to get precise delivery so it couldn't be delivered when I got home from work. They delivered it 3 hours early and left it with a neighbour. Emailed to complain (so annoying that you cannot call) and the dpd delivery driver has lied on his paperwork stating that it was delivered at the time he was booked to deliver (16:35)when my paper copy of 'attempted delivery' clearly shows 13:35. Boohoo are claiming that I am lying, despite emailing them a photo of the note!!! In the middle of an email battle.
The absolute worst customer service!!!!!
8 years ago
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