I ordered a parka online as a Christmas present. There was no problem with the delivery time however when I got the parka it was faulty. I emailed customer service and waited 2 days for a reply only to get very poor advice. I then went on to the returns page and my order number wasn't accepted. I'm guessing that my order number was deleted at this point. None of my recent emails have been replied to and I've had to keep the faulty parka. Absolutely disgraceful, I will never be buying from boohoo again.
8 years ago
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