my dress covered in mud and doog poo I have placed a last minute order with Boohoo as I was in all day the following day. I have found my parcel in the back yard, thrown by Hermes passed over the neighbour’s garden to land at ours. We have a big Malamute in the garden and he has ripped the parcel into pieces and dragged my clothes in mud and dog poo. I have sent photos of the card left by Hermes and the condition of the parcel and the clothes and they want me to return it for a refund. IT IS UNACCEPTABLE TO EVEN TOUCH THOSE CLOTHES AND SECURE IT TO POST THEM BACK. MY PARCEL AND MY CLOTHES ARE COVERED IN DOG POO! I refuse to wash it for a return or even touch them. And I repeatedly get a response form CS to return them back. They can arrange a collection and the courier can wrap it themselves. Edit