I paid £4.99 for express Sunday next day delivery. It didn't arrive & there's no contact number so on Monday I sent an email complaining & chasing the package & stating I wanted my delivery charge refunded. To be fair they refunded the delivery charge within 48hours with an apology but saying as i'd paid for Sunday delivery it wouldn't now arrive until the following Sunday!! It arrived on the Thursday so took a full 5 days to arrive. On arrival the dress was true to size but the quality was so cheap, the strap on the dress wasn't even sewn on properly. Luckily i'm quite nifty with a needle & thread so managed to sort it myself. But all in all not impressed.