I purchased some clothes a few weeks ago and had to send most of them back because of very poor quality and misrepresented in the photos. Hermes has shown that the package was delivered and signed for, yet Gemma in customer services lies to me to say it’s not been delivered. I am a very sick woman and the stress of chasing up my refund is making me quite ill. Gemma has stopped responding to my emails now I have the proof of delivery. I am considering speaking with online fraud police as my concern for my unreturned money is now growing on an hourly rate.
6 years ago
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