My experience with Boohoo is best illustrated through an annoyingly long winded timeline, because that's what their returns process seems to be like. 30th June: ordered items 6th July: items arrived but were such poor quality they needed to be returned 7th July: items returned 9th July: Boohoo emailed to say they had received them and would refund me 20th July: contact customer services to chase up refund. I'm told that they refunded on the 16th and it should already be with me. I dispute this and they 'refer the case to their finance team' advised to wait 5 days and then get back in touch 26th July: I follow up my query and I'm told they'll message the person I was dealing with, she never responds 27th July: I open a case with PayPal (luckily I paid through Paypal) 28th July: try Boohoo one more time and am told that the refund failed (for unknown reasons) and I'd hear in 3-5 days 2nd August: refund finally arrived If you like frustrating and interminable life admin, shop at Boohoo.