DO NOT DO BUSINESS WITH THIS COMPANY It took 3 weeks (costing £7.99! Almost half the price of the dress) for my wife’s dress to arrive and when it did, it was too small and too short so I tried to return it. Their website talks about a returns process at your cost but they have to authorise first/advise return address etc and after several e mails, this is finally what they said “. We are really sorry for the unpleasant shopping experience. Our return warehouse is located in Guangzhou, China. And in the process of returning goods,the Custom tax you will be charged is high and the cost exceeds far more than the value of the goods. So to avoid the hassle to return the item back to us, how about we refund you 10% payment and you keep the item?And we can also offer you a good discount on your next time. If you still want to return/exchange the package, please contact us again and we can offer you a return address. Note: The shipping address on the original package is not our return address, if you return back with that address, we will not get your return package and we cannot refund/exchange for you in this case. If you have any questions, Please don’t hesitate to email us Warning - do not do business with this firm! They are based in China and their customer service is awful! I STILL HAVE THE DRESS AND HAVE GIVEN UP ON GETTING ANY REFUND