Disgusting. Ordered 27 items and delivered in 3 bags. Paid £5.99 for Selected Day Delivery which 1/3 parcel arrived a day after that day and 2/3 arrived 2 days after that. One bag was ripped 10-15cm. Contacted via Live chat… Response: All items were scanned, please check your parcel and you will find it there. We are unable to offer a replacement or a refund. - Like I haven’t checked already Accept your mistakes at least. Also you might as well get your staffs trained with customer service, how to pack - without overfilling one bag to save bag use, how to find a good bag to ship.