“SCAMMERS..... DO NOT PURCHASE FROM THIS COMPANY.
They sent me an item mislabeled as XL/XXL, but its actually a LARGE. They will only refund me $9 and keep the $14 shipping fee. It DOES NOT cost $14 to ship a belt, especially for a company this size. This is CLEARLY a SCAM to turn a profit off returned items. An item costing less than shipping is ABSURD!”
“This company is a scam. Their sizes are incorrect and there return policy is a hassle. For the past 24 hours and about 20 emails later, I can’t even return the wrong size. Do not order from this company. Scam artists.”
“Terrible. Trousers incorrectly labelled so of course don’t fit! Then charged me a return fee because I returned something else with the faulty item! How petty! Will NEVER buy from them again !”
“Wore my Christmas sweater the last day of winter. Compliments from a 92 year old woman on the style and quality. Also compliments from every age and gender category. Shipment arrived on time. I was on the site to order my 21 year old some clothes but snagged me some great bargins”
“A horrendous service.
If a merchant uses Evri, I usually give it a swerve, because we all know why.
But Boohoo is clearly the Evri of the clothing merchants. Impossible to contact, no customer care, inaccurate delivery timeframes, customer left to their own devices.
Don’t be like me and waste your time and money, go elsewhere and have a good customer experience.”
“Will never order from them again. I am generally a fair, glass half-full type of judge, but my ordering experience from them is a 0 on a scale from 1-10. I ordered on 1/15/2026 and paid extra for Express shipping, and in the confirmation email displays a promise, "your order will be with you in up to 3 business days." It is now February 2nd. For starters, that was a waste of money and a miserably failed promise. Secondly, i've reached out multiple times for help, but apparently the company is run by AI and all you get are general answers. There is zero customer-care presence at this company. The best solution I could get was, "if you do not receive your order by February 5th we will grant you a full refund." Okay cool, however, I ordered these clothes because I wanted them; That so-called "solution" simply caused me to feel like a throw-away customer. Couldn't get any actual help, no attempt to answer my questions, basically was told, "we don't care, shut up and take your money back if it doesn't show up."”
“I ordered clothes for my son for Christmas in a size that fits him, but these pants were too small so I wanted to exchange for larger size. BoohooMAN extended their Christmas returns for orders AFTER 11/6 but since I bought them ON 11/6, they would not accept the return...even though they know I will be buying the same items. It takes days and weeks to get responses and answers from them- then they send a corporate answer. They hide behind the country time difference and have no customer service or understanding of customer service. Horrible experience.”
“I placed an order months ago and never received my order. Have been trying to reach the company for weeks with no luck. They say they will get back with me in 24 hours but never do.”
“Terrible customer service - pretty
Much non existent. Repeated AI answers with no actual human. No answer to emails and messenger chats. Have been trying for 2 weeks to return product that doesn’t fit. Now I get an answer saying it’s over 28 days even though it was within time when I started trying to contact so they are refusing to accept return.”
“It’s been two weeks and my items haven’t been received or shipped out. I’ve asked for a full refund and the only response I’ve gotten is that my items are on the way. Despite the website guaranteeing my items would’ve been received by now. I’ll never order from this site again!”
“I have not had a good experience shopping with boohooman! Purchased 2 items before Xmas! Didn't fit so I sent back! Wanted a refund but must of clicked on gift certificate by accident! Been a battle ever since to try and get my gift certificate. The customer service is not good! Don't bother purchasing anything because if u want ur money back or gift certificate u will be waiting forever. They just repeat themselves over and over and don't help to resolve the situation! I'm nearly £50 down and no gift certificate that I did not want in the 1st place”
“Straight-up scam company. I missed their return window by one day and they refused to accept my return. I don’t understand why their policy is 28 days instead of 30. What shocked me even more is that they sent me ripped jeans, and they’re still refusing to exchange them or refund my money.”
“This company is a scam avoid!! Still waiting for my items a week after it should have been delivered. Customer service is non existent and forget about getting a refund!!”
“This company is just robbing you, they sent me the wrong ítem and they want to give me half of what i paid for because apparently i have to pay for shipping when they messed up on my order plus they sent me a lower priced jean, super horrible company. DONT BUY HERE”
“I paid for 3-day express shipping with BoohooMAN because I needed my order for a special occasion. Instead, the package arrived a week later. I tried emailing their customer service for a refund on the express shipping and never received a response.
This was supposed to be my first time trying their express service, and it will definitely be my last. There is no point in offering “express” delivery if you can’t deliver on time or even respond to customers when there’s an issue. Completely disappointed.”
“Ordered for my son. Clothes arrived - sizing and quality were awful.( If only 0 stars were an option......) Returned next day. 2 and half weeks later, no refund, messages ignored and patience wearing thin! Reading other reviews, it seems this is a regular occurrence with no refund being received after return - wish I'd read the reviews before ordering. AVOID THIS COMPANY - nothing but petty criminals stealing customers money!!”
“Make sure you select the correct sizes, because you can guarantee that if you don't and ask for a refund, boohoo will definitely forget all about you. That is until you get back in contact with them, where you'll have to speak with a bot that has such inadequate responses that you'd be let to believe that the programme was running off windows 95 maybe and that's even if you get a response. Absolutely awful company, with terrible customer service. Last time I buy from these cowboys.”
“I ordered some items for my son for his Birthday but the sizes were either to big or to small. My first order they sent me a gift voucher without the 4 digit pin code so it is useless to use. Have emailed and WhatsApp messaged but no response has been received. I am over £100 down but no refund in sight despite email messages and WhatsApp messages. Will never use this company ever again. Not sure what else i can do to what I have done already. They are just thieves keeping the products and keeping my money.”
