boohooMAN Reviews

Name: boohooMAN
Rating: 1.66

1.7 Rating 669 Reviews

14 %

of reviewers recommend boohooMAN

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Metrics

1.7

Based on 669 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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boohooMAN 1 star review on 26th June 2024

Anonymous

boohooMAN 1 star review on 24th June 2024

Tvj B

Anonymous

boohooMAN 1 star review on 24th March 2024

Paul

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't order anything from this website, they are fake”

Helpful Report

Posted 3 weeks ago

“This website is a scam they gave me a fake tracking number with no contact information to the courier company shipping updates only seemed to happen within an hour of complaining it hasn’t moved in over a week then was “out for delivery” for over a week and then marked as delivered I never received anything and no neighbours had it either I have atleast been given a refund”

Helpful Report

Posted 4 weeks ago

“Premier customer and they charged me a return fee even though website and virtual assistant advised no fee for premier customers. Contacted them and apparently an email will be sent to premier customers advising this but surely they can't change their terms and conditions and charge a return fee before they advise existing customers. Boohoo man advise nothing they are willing to do to refund this. It's not a lot of money just the principle of it”

Helpful Report

Posted 1 month ago

“First and last time shopping this company!! Terrible customer service, rude live agents. Paid $30 for shorts with shipping and taxes tried to do a refund and was given an $11 refund! Ha, shipping is non refundable and that charge $7 for returns!!”

Helpful Report

Posted 1 month ago

“Why dont people like this, ever answer a question about where an order is. I ordered for a birthday gift for my grandson, now his birthday has past and still no jeans, this is theft pure and simple”

Helpful Report

Posted 1 month ago

“I was pumped to order a very cool 2-tone, multi patchwork shirt. What I got instead was a black flannel. In order to get a refund, I have to pay $6.99 to ship this incorrect item back. What a scam.”

Helpful Report

Posted 1 month ago

“I ordered two items. One was ok, and the other one wasn't what I ordered. My mistake was not looking for reviews before buying. I won't return it as most reviews show that returning is like gambling, but the items are something I would never wear so I am down 35$, but I guess it's not worth the struggle. Very disappointing.”

Helpful Report

Posted 1 month ago

“I bought things from boohoo a lot of times, mostly without any issues. Last order (MUK118068749) I got a number of vests (4) and several sunglasses (3). I've never received one pair of glasses, contacted them, was informed an investigation would be launched. Spent almost a month without any feedback, when I reached out again it seemed like they had forgot about it and said they were going to see the CCTV of the packaging to see if the glasses were packed. They said they have been packed and refused to refund me or send me the item.The reality is that I HAVE PAID for the glasses and didn't received them. The glasses were just £3.60, I'm only writing this because of the principle. If they did it with the glasses they could've done it with something more expensive. BOOHOO MAN you just lost forever a client for £3.60. it's really a shame”

Helpful Report

Posted 1 month ago

“What i like about the clothing is that they are different, and stand out. Reasonably priced, and for me personally i never had a missed delivery or bad customer service. I believe people do not give credit where credit is due, they concentrate more on the bad and forget the good. Quick to complain when one thing goes wrong, and shy away from giving compliments where due. One thing i would suggest is that shoe sizes be looked into, by that i mean a size 12 is no way near a size 12, and the consideration that not all people's feet a narrow and slim, i am starting to think the sizes only cater for a certain race of people. I would recommend stocking up to size 13, with the instep a bit wider.”

Helpful Report

Posted 1 month ago

“I ordered some clothes for my son from there and it took about a month to get the package. When I received the package it had been ripped and there was tape on it and two items were missing. I contacted support and told them about the two items that were missing and requested them to either be replaced or refunded and was told that they “reviewed” the packing video and show all the items were placed in the package even though two items were clearly missing from the order when we got the package. Support seemed unwilling to resolve the issue and wanted a picture of the package which had already been thrown away since my son had already opened it and was keeping the items he did receive. I won’t be purchasing from here again after the experience I had.”

Helpful Report

Posted 1 month ago

“Het is dat ik 1 ster moet geven anders hadden ze er geen verdiend. Ze reageren weinig tot niet op berichten. Zijn niet via een telefoonnummer bereikbaar. Broeken zijn gestolen en ze blijven verschillende dingen zeggen hoe dit op te lossen valt. Ik ben niet blij met deze service!!”

Helpful Report

Posted 1 month ago

“Paid £6 for next day delivery. 3 days later and it still says that it is "due for delivery". Absolute joke that you can pay such a high amount for next day delivery and it takes longer than standard royal mail delivery. Absolute joke. Do not order if you are in a rush.”

Helpful Report

Posted 1 month ago

“Only received half of the order 8/16 items and have now been waiting weeks without response, how do they keep getting away with this they need to be sued. So dissapointing”

Helpful Report

Posted 1 month ago

“I really wanted to like this company. I placed an order that eventually said it was delivered but I never received it. I reached out to customer service who initially was very helpful however weeks later and still no package. Now I can’t get ahold of anyone for a refund or replacement. If I could give this company 0 stars I would. Definitely feel like I scammed”

Helpful Report

Posted 1 month ago

“JUST A HEADS UP ON WHAT TO EXPECT WHEN ORDERING FROM THE UNRELIABLE BOOHOO / MAN & EVRI DELIVERY SERVICE. DO NOT USE BOOHOO / MAN AS THEY USE UNRELIABLE EVERI COURIER DRIVERS TO STEAL YOUR ITEMS. BOOHOO / MAN WILL TAKE 30 CALENDAR DAYS TO IN INVESTIGATE. AFTER REPEATEDLY SENDING BOOHOO MESSAGES ON INSTAGRAM IN HOPE FOR A HUMAN RESPONSE THEY LIE TO YOU AND SAY THEY TRIED TO ATTEMPT TO DELIVER ON 1 OCCASION NOW ITEM HAS NOW GONE BACK TO BOOHOO. THERE IS NO WAY POSSIBLE TO SPEAK WITH EVERI COURIERS AS YOU WILL ALWAYS BE SPEAKING TO A ROBOT. NEVER EVER AGAIN”

Helpful Report

Posted 2 months ago

“Don't shop here for international shipping. I ordered an item that looked completely different from what I saw online. I complained as any reasonable person would. I was advised i could return this. In no circumstance was it mentioned to me that I would be receiving for refund as the price was of return would be the same as the item. I went on following the agent's advice and booked a return. When asked If I would receive a refund I was told only the delivery fee would not be returned, which was fair. Now I have spent even more returning the item and Boohooman tells me I am to receive nothing for this return. Basically, I have not only returned the item for free but I have also made a loss at the extra fees incurred in printing the label and returning the item.”

Helpful Report

Posted 2 months ago

“I purchased 2 or of pants for my grandsons for Christmas. They were too tight so I looked up their return policy and contacted them. The extended their return policy so I had until January 19th. This was December 29th. Meanwhile I ordered 2 more pr of pants. I never heard from booman but continued to send emails every 3 or 4 days. I don't believe this company deserves Americans business. I will NEVER purchase from them again. I hope you won't either!!!!!”

Helpful Report

Posted 2 months ago

“Poor quality poor customer service”

Helpful Report

Posted 2 months ago

“My first time ordering. A pair of pants wasn't the right size and had one missing set. When I asked about the missing set they insisted they placed it in the bag and o had received it. I obviously did not receive it and when I complained they told me they checked the cameras and saw it being packed lol they refused to issue my refund or send me the missing set. I truly hate this company for lying then saying im the one that's lying about my package.”

Helpful Report

Posted 3 months ago

“I ordered a shirt as a Large but it came about 3 sizes too big and along with that the sweat pants I bought ripped my first time wearing them.”

Helpful Report

Posted 4 months ago

boohooMAN is rated 1.7 based on 669 reviews