boohooMAN Reviews

Name: boohooMAN
Rating: 1.64

1.6 Rating 761 Reviews

14 %

of reviewers recommend boohooMAN

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1.6

Based on 761 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat

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boohooMAN 1 star review on 9th August 2025

Anonymous

boohooMAN 1 star review on 21st November 2024

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boohooMAN 1 star review on 8th November 2024

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service, 2 weeks hadn't recieved my parcel after paying next day delivery and was still being charged for my order, contacted customer services multiple times and they were unprofessional and not helpful. Wont use again.”

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Posted 5 days ago

“The website is terrible it does not come up with what you search for Eg: i searched for trousers it cane up with t-shirts Need a better website”

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Posted 2 weeks ago

“One item was missing in my order, back and forth emails with them and they said they’d review footage. Never heard back so I chased it up again, they refused to share the footage with me and refused to issue a refund or resend the product. Terrible customer service and I am now left without a present and left without the money I spent on it. Avoiding shopping here from now on.”

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Posted 3 weeks ago

“I ordered from them, and my order was only 138 and I got charged 220... They keep telling me to recheck my statement... Last time I go through these guys...”

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Posted 1 month ago

“I ordered from them, and my order was only 138 and I got charged 220... They keep telling me to recheck my statement... Last time I go through these guys...”

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Posted 1 month ago

“These idiots sent the wrong size and I have to pay for the returns.”

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Posted 1 month ago

“I returned 1 item from my order and I can’t get a refund and customer service sucks”

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Posted 2 months ago

“Absolutely shocking experience with BoohooMAN. Spent over £180 and they failed to send a pair of shorts, sending a random black top instead. I returned the incorrect top along with 3 other items, yet they’ve only refunded me for 3 items. I’m now out of pocket because of THEIR mistake and getting nowhere with customer service. If this isn’t resolved, I’ll be taking it further with Citizens Advice/Trading Standards and my payment provider. Won’t be ordering again.”

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Posted 2 months ago

“Both hoodies were advertised as 100% cotton but they are both 60/40. Can’t be stuffed returning them so just have to bear the disappointment.”

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Posted 3 months ago

“SCAMMERS..... DO NOT PURCHASE FROM THIS COMPANY. They sent me an item mislabeled as XL/XXL, but its actually a LARGE. They will only refund me $9 and keep the $14 shipping fee. It DOES NOT cost $14 to ship a belt, especially for a company this size. This is CLEARLY a SCAM to turn a profit off returned items. An item costing less than shipping is ABSURD!”

boohooMAN 1 star review on 21st June 2026

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Posted 4 months ago

“This company is a scam. Their sizes are incorrect and there return policy is a hassle. For the past 24 hours and about 20 emails later, I can’t even return the wrong size. Do not order from this company. Scam artists.”

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Posted 5 months ago

“Terrible. Trousers incorrectly labelled so of course don’t fit! Then charged me a return fee because I returned something else with the faulty item! How petty! Will NEVER buy from them again !”

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Posted 5 months ago

“Worst products and refund policy, it’s been 2 months still waiting for the refund to be processed.”

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Posted 8 months ago

“A horrendous service. If a merchant uses Evri, I usually give it a swerve, because we all know why. But Boohoo is clearly the Evri of the clothing merchants. Impossible to contact, no customer care, inaccurate delivery timeframes, customer left to their own devices. Don’t be like me and waste your time and money, go elsewhere and have a good customer experience.”

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Posted 8 months ago

“Will never order from them again. I am generally a fair, glass half-full type of judge, but my ordering experience from them is a 0 on a scale from 1-10. I ordered on 1/15/2026 and paid extra for Express shipping, and in the confirmation email displays a promise, "your order will be with you in up to 3 business days." It is now February 2nd. For starters, that was a waste of money and a miserably failed promise. Secondly, i've reached out multiple times for help, but apparently the company is run by AI and all you get are general answers. There is zero customer-care presence at this company. The best solution I could get was, "if you do not receive your order by February 5th we will grant you a full refund." Okay cool, however, I ordered these clothes because I wanted them; That so-called "solution" simply caused me to feel like a throw-away customer. Couldn't get any actual help, no attempt to answer my questions, basically was told, "we don't care, shut up and take your money back if it doesn't show up."”

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Posted 9 months ago

“I ordered clothes for my son for Christmas in a size that fits him, but these pants were too small so I wanted to exchange for larger size. BoohooMAN extended their Christmas returns for orders AFTER 11/6 but since I bought them ON 11/6, they would not accept the return...even though they know I will be buying the same items. It takes days and weeks to get responses and answers from them- then they send a corporate answer. They hide behind the country time difference and have no customer service or understanding of customer service. Horrible experience.”

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Posted 10 months ago

“I placed an order months ago and never received my order. Have been trying to reach the company for weeks with no luck. They say they will get back with me in 24 hours but never do.”

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Posted 10 months ago

“Terrible customer service - pretty Much non existent. Repeated AI answers with no actual human. No answer to emails and messenger chats. Have been trying for 2 weeks to return product that doesn’t fit. Now I get an answer saying it’s over 28 days even though it was within time when I started trying to contact so they are refusing to accept return.”

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Posted 10 months ago

“It’s been two weeks and my items haven’t been received or shipped out. I’ve asked for a full refund and the only response I’ve gotten is that my items are on the way. Despite the website guaranteeing my items would’ve been received by now. I’ll never order from this site again!”

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Posted 10 months ago

“I have not had a good experience shopping with boohooman! Purchased 2 items before Xmas! Didn't fit so I sent back! Wanted a refund but must of clicked on gift certificate by accident! Been a battle ever since to try and get my gift certificate. The customer service is not good! Don't bother purchasing anything because if u want ur money back or gift certificate u will be waiting forever. They just repeat themselves over and over and don't help to resolve the situation! I'm nearly £50 down and no gift certificate that I did not want in the 1st place”

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Posted 10 months ago

boohooMAN is rated 1.6 based on 761 reviews