“Horrible service. Lied to me, said if i returned my items i'd get a full refund, i only got 50% refunded. When trying to contact them again via FB messenger they just ignore, time and time again.
All the negative reviews are true, unfortunately.”
“None of the clothes I ordered were the correct size they label it as. I returned it and hear nothing for one and a half months, tracking said return parcel still in transit. Contact them today to find they allegedly refunded $12 of a $150 order and can’t do anything else about it because “30 days has passed by”. Nobody contacted me at all. Apparently the $12 covered the return shipping. Now I have no clothing and I’m out $150. AVOID AVOID AVOID”
“This would be a 0 Star review if I could remove the 1 star!! This company is extremely unresponsive with no ability to reach anyone regarding an order placed over 30 days ago with no delivery. They make you go through a chat line for inquiries to track only to tell you that the package has not been delivered and no resolution. I would never buy another thing from these thief’s!! Stole $235 spent for Christmas gifts never received”
“I had a disappointing experience with this company. I placed two separate orders, only for both to be canceled due to items being out of stock. It seems the website is outdated, as the inventory does not reflect actual availability. Almost everything appears to be sold out, which is completely unacceptable. If that’s the case, all unavailable items should be marked as out of stock to avoid misleading customers.
Additionally, the customer service was mediocre at best—far below the standard I would expect from a company like this. This entire experience has been frustrating and has made me lose confidence in your services.”
“If I could give them 0 stars I would. I have been waiting for my son’s Christmas present for over a month. They have refused to refund my money and keep telling me to wait and hopefully it shows up. It’s past Christmas and still no package and no refund.”
“Never got my package. They say it was a wrong address but it was the right one. Do Not recommend this company unless you like throwing away your money.”
“Bought a size 32/30 they sent a 32/38. I reached out to customer service and they wanted a picture of the tag, I knew something was funny there, that didn’t make sense to me. I sent the picture of the waist 32 and that responded that that was the correct size not even acknowledging that there’s a waist size and a length size. Saying I can return them but it’s gonna cost me $7 to return them. Like what? I paid $18 to get them shipped to me. Never again will I buy from them and I will spread the word about how horrible they are.”
“Devon-Anne
Group Escalations Team and rest of customers service - total failure.
item worth £7 was lost in one of my parcels - a big problem - I feel like the customer is treating me like a fraud… finished shopping at this company.”
“I made an order for 55$, the material is so bad and it didnt fit me so i returned it. The refund is 36$ lol. Wheres my 19$? 😂
Good thing i tried them before i make business with them! Never again”
“Worst customer service. The only way to reach them is through Facebook Messenger, very strange. And when you contact them, you only receive automatic responses and not actually help. It tells you “ You have been transferred to an agent, who will normally respond within 1 hour, often quicker.” But then nobody contacts you.”
“Bewertung: Sehr enttäuscht!
Ich habe bei BoohooMan für insgesamt 165 € eingekauft und war absolut enttäuscht von der Qualität der Produkte! Ich habe drei Joggingset gekauft, und nach nur einer Wäsche bei 30 Grad (wie auf den Etiketten angegeben) sind die Hosen stark verfärbt und total abgenutzt. Die Qualität ist katastrophal, und ich kann diese Artikel absolut nicht empfehlen!
Ich habe den Kundenservice kontaktiert und um eine Rückerstattung gebeten, aber stattdessen wurde mir nur ein Guthaben von 10 € angeboten, das ich wieder auf der Seite ausgeben könnte. Dies ist absolut unakzeptabel! Ich habe für mangelhafte Ware bezahlt und erwarte eine vollständige Rückerstattung des Betrags – nicht ein Guthaben.
Die Antwort des Kundenservices war enttäuschend und hat mein Vertrauen in die Marke vollkommen zerstört. Ich werde auf keinen Fall wieder bei BoohooMan einkaufen und rate jedem, vorsichtig zu sein, bevor er dort kauft.
Fazit: Unzufrieden mit der Qualität der Produkte und der schlechten Kundenservice-Erfahrung. Es sollte keine Probleme bei der Rückerstattung geben, wenn die Ware eindeutig fehlerhaft ist!”
“I had a very disappointing experience with this company’s customer service. Returning an item was far from straightforward, and even after I paid for the return shipping myself, they deducted an additional 'return fee' from my refund. This is a policy I haven’t encountered with any other clothing retailer, and it felt unfair and misleading. I would recommend they reconsider this approach to provide a more customer-friendly experience.”
“Terrible customer service for an online shopping experience where you can’t try on clothes.
Expensive shipping returns when their clothing sizes are marketed misleadingly. ‘Tall’ range means one whole size bigger and they would not send a label for me to return the item, insisting I pay $15 return postage for a pair of $30 shorts.
Too risky to purchase online as the sizing is not standard. Instead of honouring the return postage to keep a customer they just lost one and got a bad review on their business. Not the smartest way to run a business in my opinion.
Buyer beware!!!!! But from somewhere more reliable with reasonable shipping and return conditions!”
“I had an order send to Australia. I just checked the tracking and seen that the order had been sent back to sender.
The order arrived in Australia two days ago!! They said it was out for delivery but didn’t leave a calling card etc.. (I don’t believe it was actually sent out for delivery)
So the next day after one attempt, boohoo say that the maximum number of attempts were made and it’s basically my fault.
Absolute fools. It’s definitely a scam.”
