boohooMAN Reviews

Name: boohooMAN
Rating: 1.65

1.7 Rating 724 Reviews

14 %

of reviewers recommend boohooMAN

Company Reviews

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Metrics

1.7

Based on 724 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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boohooMAN 1 star review on 9th August 2025

Anonymous

boohooMAN 1 star review on 21st November 2024

Anonymous

boohooMAN 1 star review on 8th November 2024

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110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordinato 5 prodotti e ne sono arrivati 5.”

Helpful Report

Posted 8 months ago

“Devon-Anne Group Escalations Team and rest of customers service - total failure. item worth £7 was lost in one of my parcels - a big problem - I feel like the customer is treating me like a fraud… finished shopping at this company.”

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Posted 8 months ago

“Garbage products and their website is designed to make it as hard as possible to return items.”

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Posted 8 months ago

“Garbage company policy Small and flimsy clothes Avoid.Avoid.Avoid.”

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Posted 8 months ago

“I made an order for 55$, the material is so bad and it didnt fit me so i returned it. The refund is 36$ lol. Wheres my 19$? 😂 Good thing i tried them before i make business with them! Never again”

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Posted 8 months ago

“BoohooMAN is scam”

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Posted 8 months ago

“Horrible. Quality is bad. Communication is worse. Rip off! Don't shop there.”

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Posted 9 months ago

“Worst customer service. The only way to reach them is through Facebook Messenger, very strange. And when you contact them, you only receive automatic responses and not actually help. It tells you “ You have been transferred to an agent, who will normally respond within 1 hour, often quicker.” But then nobody contacts you.”

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Posted 9 months ago

“Bewertung: Sehr enttäuscht! Ich habe bei BoohooMan für insgesamt 165 € eingekauft und war absolut enttäuscht von der Qualität der Produkte! Ich habe drei Joggingset gekauft, und nach nur einer Wäsche bei 30 Grad (wie auf den Etiketten angegeben) sind die Hosen stark verfärbt und total abgenutzt. Die Qualität ist katastrophal, und ich kann diese Artikel absolut nicht empfehlen! Ich habe den Kundenservice kontaktiert und um eine Rückerstattung gebeten, aber stattdessen wurde mir nur ein Guthaben von 10 € angeboten, das ich wieder auf der Seite ausgeben könnte. Dies ist absolut unakzeptabel! Ich habe für mangelhafte Ware bezahlt und erwarte eine vollständige Rückerstattung des Betrags – nicht ein Guthaben. Die Antwort des Kundenservices war enttäuschend und hat mein Vertrauen in die Marke vollkommen zerstört. Ich werde auf keinen Fall wieder bei BoohooMan einkaufen und rate jedem, vorsichtig zu sein, bevor er dort kauft. Fazit: Unzufrieden mit der Qualität der Produkte und der schlechten Kundenservice-Erfahrung. Es sollte keine Probleme bei der Rückerstattung geben, wenn die Ware eindeutig fehlerhaft ist!”

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Posted 9 months ago

“I had a very disappointing experience with this company’s customer service. Returning an item was far from straightforward, and even after I paid for the return shipping myself, they deducted an additional 'return fee' from my refund. This is a policy I haven’t encountered with any other clothing retailer, and it felt unfair and misleading. I would recommend they reconsider this approach to provide a more customer-friendly experience.”

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Posted 9 months ago

“Terrible customer service for an online shopping experience where you can’t try on clothes. Expensive shipping returns when their clothing sizes are marketed misleadingly. ‘Tall’ range means one whole size bigger and they would not send a label for me to return the item, insisting I pay $15 return postage for a pair of $30 shorts. Too risky to purchase online as the sizing is not standard. Instead of honouring the return postage to keep a customer they just lost one and got a bad review on their business. Not the smartest way to run a business in my opinion. Buyer beware!!!!! But from somewhere more reliable with reasonable shipping and return conditions!”

boohooMAN 1 star review on 30th October 2024

Helpful Report

Posted 9 months ago

“I had an order send to Australia. I just checked the tracking and seen that the order had been sent back to sender. The order arrived in Australia two days ago!! They said it was out for delivery but didn’t leave a calling card etc.. (I don’t believe it was actually sent out for delivery) So the next day after one attempt, boohoo say that the maximum number of attempts were made and it’s basically my fault. Absolute fools. It’s definitely a scam.”

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Posted 9 months ago

“Really bad experience hated the product did not match the colour on display quality isn’t good at all worst experience ever also most products on the website are falsely advertised when they aren’t even in stock”

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Posted 9 months ago

“Disappointing Experience with BoohooMAN I recently had a very frustrating experience with BoohooMAN that I feel compelled to share. I ordered a product with the expectation of next-day delivery as part of my premium membership, but my parcel was delayed for several days. The courier only notified me that they had received it long after it was dispatched, and my order still hasn't arrived. Furthermore, when I reached out to customer service, they were unhelpful and failed to address my concerns about compensation for the delay or the issues I faced with their app during payment. It felt like my loyalty as a premium customer didn't matter at all. Additionally, I've found that the quality of the clothing from BoohooMAN is consistently disappointing. Most items I've purchased have not held up well after just a few washes, leaving me frustrated with the overall value. Given my experience, I cannot recommend BoohooMAN. It's clear that they need to improve both their customer service and the quality of their products. I advise potential customers to think twice before making a purchase.”

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Posted 10 months ago

“TERRIBLE SERVICE DON'T BUY IF YOU LIVE ABROAD GOT CHARGED 7 POUNDS FOR SOMETHING THEY SENT WHICH WAS COMPLETELY ANOTHER COLOUR.”

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Posted 10 months ago

“Horrible don’t shop here, ordered 5 items got 4 and one was the wrong item, and there was no way for me to contact to receive the 2 missing items. Horrible site!”

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Posted 10 months ago

“Package was lost! When I reached out to customer service they were no help at all! Pretty much called me a liar and a thief without using those exact words! I will take my $150 loss but I will be sure to tell the world how crappy this company is!!”

boohooMAN 1 star review on 30th September 2024

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Posted 10 months ago

“I bought 3 items on September 07, 2024. Order number: MUS107725100 Item 1 = Oversized Bonded Scuba Hooded Tracksuit x Small For the Item 1, I received the the jacket, NO PANTS in the package Item 2 = Oversized Bonded Scuba Hooded Tracksuit x Small The material of the item 2 is horrible, is like a plastic, stick in the body Item 3 = Boxy Hooded Tracksuit x Small The material of the item 2 is horrible, is like a plastic, stick in the body I tried contact the customer service, and never nobody is online I tried to start return and when they copy and paste the order number, it says the order does not exist Its a HORRIBLE experience with this company”

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Posted 10 months ago

“Absolutely do not shop here. On the off chance your package gets lost/delayed, believe me they do not care and will make you wait 2 months+ to admit to giving you a refund. I ordered something Aug 7th and still have not received anything, and their excuses are they can't deem it as lost until it's out of the courier's hands.”

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Posted 11 months ago

“This website is a big scam! Never received my order (order # MUS107611597)! And they don’t have a customs service’s number! I don’t recommend them!”

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Posted 11 months ago

boohooMAN is rated 1.7 based on 724 reviews