boohooMAN Reviews

Name: boohooMAN
Rating: 1.65

1.7 Rating 724 Reviews

14 %

of reviewers recommend boohooMAN

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Metrics

1.7

Based on 724 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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boohooMAN 1 star review on 21st November 2024

Anonymous

boohooMAN 1 star review on 8th November 2024

Anonymous

boohooMAN 1 star review on 30th October 2024

Danielle- A Customer Who Will Not Return Or Recommend Your Site

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TERRIBLE SERVICE DON'T BUY IF YOU LIVE ABROAD GOT CHARGED 7 POUNDS FOR SOMETHING THEY SENT WHICH WAS COMPLETELY ANOTHER COLOUR.”

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Posted 9 months ago

“Horrible don’t shop here, ordered 5 items got 4 and one was the wrong item, and there was no way for me to contact to receive the 2 missing items. Horrible site!”

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Posted 9 months ago

“Package was lost! When I reached out to customer service they were no help at all! Pretty much called me a liar and a thief without using those exact words! I will take my $150 loss but I will be sure to tell the world how crappy this company is!!”

boohooMAN 1 star review on 30th September 2024

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Posted 9 months ago

“I bought 3 items on September 07, 2024. Order number: MUS107725100 Item 1 = Oversized Bonded Scuba Hooded Tracksuit x Small For the Item 1, I received the the jacket, NO PANTS in the package Item 2 = Oversized Bonded Scuba Hooded Tracksuit x Small The material of the item 2 is horrible, is like a plastic, stick in the body Item 3 = Boxy Hooded Tracksuit x Small The material of the item 2 is horrible, is like a plastic, stick in the body I tried contact the customer service, and never nobody is online I tried to start return and when they copy and paste the order number, it says the order does not exist Its a HORRIBLE experience with this company”

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Posted 9 months ago

“The main events of the revolution Boohoo man c'usto mer Ser vi ' ce ; 8O5) 41O ;' 56 O O PHo- num';be r'; took place in and near Petrograd (now Saint Petersburg), the then-capital of Russia, where long-standing discontent with the monarchy erupted into mass protests against food rationing on 23 February Old Style (8 March New Style).[5] Revolutionary activity lasted about eight days, involving mass demonstrations and violent armed clashes with police and gendarmes, the last loyal forces of the Russian monarchy.”

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Posted 10 months ago

“Absolutely do not shop here. On the off chance your package gets lost/delayed, believe me they do not care and will make you wait 2 months+ to admit to giving you a refund. I ordered something Aug 7th and still have not received anything, and their excuses are they can't deem it as lost until it's out of the courier's hands.”

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Posted 10 months ago

“This website is a big scam! Never received my order (order # MUS107611597)! And they don’t have a customs service’s number! I don’t recommend them!”

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Posted 10 months ago

“Terrible company selling rubbish things knowing for well people will return them so they now starting to charge £2 a return lol that’s how they make their money now.”

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Posted 10 months ago

“I ordered my son an outfit on there on 8/1. It says it hit U.S. customs on 8/12 and has been held there ever since. When I hit up customer service I was told to wait until 9/5 and if I don't receive it by then to contact them again. What a joke these people are!! Will never order again, I don't care if my son likes anything on there, he won't wait over a month to get it!!”

Helpful Report

Posted 10 months ago

“Extremely Disappointed - Wrong Items Sent and No Refund! I am beyond frustrated with BoohooMAN and their shocking customer service. As a social media influencer with a significant following, I often rely on online retailers for my fashion needs, and I was excited to share my latest haul with my audience. Unfortunately, BoohooMAN has made this an experience I would never want to promote. I ordered several items from their website, eagerly anticipating the arrival of my new clothes. However, when the package finally arrived, I was extremely disappointed to find that they had sent me the wrong items. None of the items I received were what I ordered—they were completely different in size, style, and color. I understand that mistakes happen, but what has truly shocked me is how BoohooMAN has handled—or failed to handle—this situation. I immediately reached out to their customer service team, explaining the issue and requesting a refund for the incorrect items. What followed has been an absolute nightmare of back-and-forth emails and chats with multiple customer service representatives, all of whom have been unhelpful and dismissive. Despite pleading my case multiple times, BoohooMAN has refused to issue a refund. They’ve asked for photos and details repeatedly, which I provided promptly, yet nothing has been resolved. It feels like they’re hoping I’ll just give up and accept the loss. As someone who influences purchasing decisions for a large audience, I’m appalled at how poorly BoohooMAN treats its customers. If this is how they handle a straightforward issue, I shudder to think how they handle more complex ones. I’ve wasted so much time and energy trying to resolve this issue, and it’s clear that BoohooMAN doesn’t care about their customers once they have your money. This has been one of the worst online shopping experiences I’ve ever had, and I will never be shopping with BoohooMAN again. I strongly advise others—especially my followers and fellow influencers—to think twice before ordering from this company. If something goes wrong with your order, don’t expect them to take responsibility or provide any reasonable customer service. I am deeply disappointed by BoohooMAN’s complete lack of accountability and customer care. Save yourself the hassle and shop elsewhere.”

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Posted 10 months ago

“effectively restoring full sovereignty Boohoo man c'usto mer Ser vi ' ce ; 8O5) 3O8 ;' O O 4O PHo- num';be r'; to Japan with the exception of the Ryukyu Islands (Okinawa Prefecture). The simultaneous implementation of the US-Japan Security Treaty (replaced by the revised treaty inlowed tens of thousands of American soldiers to remain based in Japan indefinitely, albeit at the invitation of the Japanese government and not as an occupation force”

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Posted 11 months ago

“The customer service is very very poor. I returned 4 items and only received a refund for 1 item. Despite providing them with tracking references and post office proof they received the items. I wouldn’t recommend buying anything from this company!!! It’s a real scam”

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Posted 11 months ago

“On 7.26.24 i placed a $100 order due to have a wedding to attend on 8.3.24. The main item in the order were a pair of dress pants due to the fact they fit the occasion. I paid for express shipping to ensure on time delivery. Delivery was set for 8.1.24 but arrived 7.31.24. Opening the package 3/4 items were in the bag. This is my 10th order placed and i have never experienced this issue before. I research and it says the items could come separately so i wait until the actual scheduled delivery date. After 45mins of trying to figure out how to contact someone i get on Facebook and inbox boohooman directly. I representative responded quickly and let me know that they can run back the cctv to see if it was packaged in the order. It is now the day of the wedding and at 7:01am the email me saying they watched the cameras and the pants were sent. I am now left to go find something to wear and out of my hard earned money in the difficult economy we live in. As a company, seeing your loyal customers history with you you’d think they’d be more compromising to their customers. I didn’t want any money off or back i really would have just preferred the item i paid for when i expected to have it. If you continue to order from them please take a video of yourself opening your package so they do make you out to be delusional or a liar.”

boohooMAN 1 star review on 3rd August 2024

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Posted 11 months ago

“It’s always the same thing with them. I ordered an outfit with them a few years ago paid for express shipping (within three days) and didn’t get my clothes for about a week, so I stopped using it. I saw a fit that I liked recently and purchased it 7/17/24 in hopes that within the years the would’ve changed how they handled things , but nothing has changed . They told me in customer service I wouldn’t even get my package until 7/22 and I just got an update it wouldn’t come until 7/24. It’s a joke at this point why even post 3 day shipping when it’s never 3 days.”

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Posted 11 months ago

“The worst company; I was misled by a banner on their website that reads "AS OF 5TH JULY 2022, WE WILL CHARGE £1.99 FOR RETURNS. RETURNS ARE FREE FOR PREMIER CUSTOMERS." so I bought premier explicitly for the free returns. Whilst trying to do my return I then was told that the message was incorrect, and that they had removed free returns from premier. When asking then for a refund for the premier I had purchased, they refused. Even though it was their own website that advertised it?! The people I dealt with during customer service were frankly extremely unhelpful. I will never buy from Boohooman again unless this is rectified.”

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Posted 11 months ago

“Don't order anything from this website, they are fake”

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Posted 1 year ago

“This website is a scam they gave me a fake tracking number with no contact information to the courier company shipping updates only seemed to happen within an hour of complaining it hasn’t moved in over a week then was “out for delivery” for over a week and then marked as delivered I never received anything and no neighbours had it either I have atleast been given a refund”

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Posted 1 year ago

“Premier customer and they charged me a return fee even though website and virtual assistant advised no fee for premier customers. Contacted them and apparently an email will be sent to premier customers advising this but surely they can't change their terms and conditions and charge a return fee before they advise existing customers. Boohoo man advise nothing they are willing to do to refund this. It's not a lot of money just the principle of it”

boohooMAN 1 star review on 26th June 2024

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Posted 1 year ago

“First and last time shopping this company!! Terrible customer service, rude live agents. Paid $30 for shorts with shipping and taxes tried to do a refund and was given an $11 refund! Ha, shipping is non refundable and that charge $7 for returns!!”

boohooMAN 1 star review on 24th June 2024

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Posted 1 year ago

“Why dont people like this, ever answer a question about where an order is. I ordered for a birthday gift for my grandson, now his birthday has past and still no jeans, this is theft pure and simple”

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Posted 1 year ago

boohooMAN is rated 1.7 based on 724 reviews