I have been purchasing items from them for many years unfortunately the last item I bought was a missing mans bag.. I check and double check nothing inside the packaging I immediately contacted customer service with an auto reply saying they will conduct investigation. 2 days later I got an email saying they checked the cctv and item was placed inside the bag! And threating if such requests was made again they will pass my details to the fraud department this was an horrible experience and disgusting. Refusing to accept their failures. The item I purchased that day was over 100 pounds and the bag was only 12pounds why would I lied about that.? I have now deleted my account and never to buy from them again. BEWARE!