Absolutely SHOCKING experience! Do NOT shop here! I ordered a few items on Sunday.... 4 days later I get an email to say 1 item has been cancelled as they don’t have stock. I browse online to view other colours as I would like the hoodie for my partner. They have a different shade of khaki in his size.... with the price put up!!!!!!!!! 1. I would expect to be contacted by customer service to see if I would like a different colour alternative.... this didn’t happen! So I’ve contacted customer service where they have literally said they won’t honour the price I paid for the colour alternative as they’re a ‘ highly competitive brand’ no care about the customer!!!! Then followed by a sarcastic ‘ have a fab day :)’ ... I’m absolutely appalled! If they told me ON THE DAY I paid and ordered then I could have got the other colour at the lower price I paid but now I’ve lost out due to no error of mine own? Then the vile customer service I have recieved from Tilly, Han & James. Who have basically said I can’t speak to a manager either. They need some serious customer service training as I’m horrified. NEVER shopping here again and I recommend that you all don’t either! They don’t care about the customer whatsoever. I have asked for them to honour the lower price so I can order the different khaki colour and they’ve said no... I mean, I expected that at a bare minimum.. SHOCKING!!!!!!