My partner and I booked a train trip from Kandy to Ella - only available tickets were in observational class $91. It’s much more expensive than usual but ok. The tickets meant to be confirmed within 24hours, although my booking was pending for over 3days, nobody responding to my emails and messages, no phone number to reach out, but obviously they hold on to my money so I couldn’t make any alternative plans. The night before departure someone called me that we are on an earlier train on that day, I thought it is ok, as long as we depart. The thing was that they gave us 3rd class seats instead without any notice and when I complained they apologized and refunded me €3.65 which I thought it is a mistake, but after a several days being ignored I just think it is a huge scam. Be aware, would not book with them ever again.