Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.89

3.9 Rating 467 Reviews

72 %

of reviewers recommend Bookaway

Company Reviews

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3.9

Based on 467 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was my second time using BookAway site and I'm super happy with the service, easy & safe. i had to change my ticket date and the customer support team was ON it in 5 m!! they covered all the trip destinations i wanted to go and had all type of transfers”

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Posted 5 years ago

“I am not happy I booked a bus transfer in Egypt and the ticket says partially refundable. I had to cancel my trip and now I am getting different emails from them says it’s not refundable and the operator does not allow cancellations …. But I have a confirmation email saying partially refundable. So who is lying. Don’t book with them they don’t help and don’t reply emails for days.”

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Posted 2 weeks ago

“Avoid booking with Bookaway: useless customer service, wrong information about schedules of local operators, terrible app and absolutely careless attitude to clients. Here is my case. I booked transportation with Bookaway 10 days ago - 1) 2 train tickets from Casablanca to Marrakech (March 17, receipt #1070-3251, BW4851293), 2) 2 bus tickets from Marrakech to Rabat (March 20, receipt #1264-8994, BW4850883). On March 3, they sent me the confirmation email for the bus trip with missing information about the seats. I tried to download the tickets in PDF via the link provided but this link does not work - instead of your tickets you get error 406. As for the train tickets they claimed that ONCF (Moroccan train operator) issues tickets a few days before departure and they will keep that under control. I wrote to their customer support asking to fix the problem with downloading tickets via the provided link or to email those ticket as a PDF attachment. On March 6, Taylor from the customer support replied with apologies and promise to send me the bus tickets as an attachment in near time. Taylor (Bookaway) Mar 6, 2026, 11:01 GMT+2 Hi Vladimir, Thanks for reaching out! I’m really sorry for the trouble with the tickets and for the frustration with the previous replies and the app experience. Our team is now reviewing the issue with the ticket download link and the missing seat details, and they will work on sending your confirmed ticket as a PDF attachment to your email. We’ll update you by email as soon as we have the file ready for you. Taylor - Bookaway Team Today is March 12 and nothing happened. The link still does not work, the bus tickets as an attachment were not sent, train tickets are missing (5 days before the departure date!). I emailed a few reminders - no replies at all. Moreover I found out that Bookaway info on train departure schedules does not match the ONCF departure schedules displayed on the operator' website. According to Bookaway my train from Casablanca to Marrakech is due to depart at 09:37 am, while on the ONCF site the departure time is 09:44. By the way, I booked another train trip (March 21, from Rabat to Tangier) with another agency (travelling.com) and on the next day I got from them ONCF tickets without any problem. Finally, Bookaway app is terrible - very slow and some functions are not effective, e.g. the function of changing tickets. To conclude: Bookaway is a nightmare, stay away from them! I”

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Posted 3 weeks ago

“Good luck getting reliable transit from Bookaway. We booked a trip that was cancelled right before departure, leaving us scrambling to find alternative transportation. We gave them a second chance and booked again through the app, only to have that trip cancelled as well again with no warning until just before departure. This caused us to miss pre-booked vacation excursions and lose one to two days of our planned trip. We wouldn’t book with them again. When we were forced to find alternative transportation, it cost us additional time and money. This level of unreliability is unacceptable. This company completely failed us twice. Zero stars.”

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Posted 1 month ago

Hi Philip, We’re sorry to hear about this situation. We checked our system and weren't able to find any cancelled bookings under your email. Please share your booking reference, travel dates, and any screenshots or details you have so we can investigate promptly and address this. Best wishes, The Bookaway Team

Posted 1 week ago

“No Stars. Minus stars. If you want tickets for buses which don't exist this is the site for you. It's simply a con. They'll pocket the cash. Customer service will ignore you. Choose an alternative site to book your tickets. Honestly.”

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Posted 1 month ago

Hi David, We’re sorry to hear about your experience. Please share your booking reference, the date, and any screenshots or details you have so we can investigate and address this promptly. Best wishes, The Bookaway Team

Posted 1 week ago

“Stay away from Bookaway! Those SCAMMERS charge your ticket with high fees for giving you no service in return! A few weeks ago, I bought a ticket for the San Pedro- Chetumal ferry. When I arrived at the port, I was told that the Mexican Coast Guard had closed the border due to weather conditions, so my ferry was canceled and would resume in three days. Bookaway didn't inform me of this, and when I requested a refund (presenting the official communication from the Mexican authorities), they told me they would investigate (even though the evidence was clear) and let me know. Since then, they've disappeared. They don't reply me anymore. They're are simply neither trustworthy nor serious; stay away. The most funny thing is that they claim that the company was founded from travellers for travellers aahhahah...that's so ridicolous”

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Posted 1 month ago

Hi Lorenzo, Thanks for taking the time to share this review. I see the booking you're referring to has been fully refunded already. If you have any other concerns, please make sure to get in contact with us. Best wishes, The Bookaway Team

Posted 2 weeks ago

“I was having trouble with cancelling a trip I made through one of their partner companies and I emailed them and within 5minutes they cancelled it for me! Amazing service”

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Posted 1 month ago

Hi there, Thank you for sharing your experience. We’re glad we could help resolve your cancellation quickly. If you need anything else, we’re here to assist :) Warm regards, Team Bookaway

Posted 2 weeks ago

“I bought the wrong tickets and directly contacted the customer service to get help, and return the tickets. Lara from Bookaway support team immediately helped and responded me within a minute. Very quick and helpful”

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Posted 1 month ago

Hi Annika, Thank you for sharing your experience! We’re thrilled Lara could assist you quickly and resolve things smoothly. If you need any further help, we’re here for you. Warm regards, Team Bookaway

Posted 2 weeks ago

“We used this transfer service from Hanoi to Ninh Binh and had a very good experience overall. The pick-up was from the designated meeting point. The vehicle arrived about 10 minutes late, but the communication via WhatsApp was very fast, clear, and reliable, which made us feel reassured immediately. Their assistance was excellent and very responsive. After departure, we stopped at a point in Hanoi where we changed vehicles and continued the journey in a very comfortable limousine van. The seats were extremely comfortable, spacious, and the ride was smooth. They also provided water, which was a nice touch. Overall, a well-organized and comfortable transfer. Absolutely recommended and definitely a service we would choose again.”

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Posted 1 month ago

Hi Elena, Thank you for sharing your wonderful experience! :) We’ll pass your kind words to the team. We’d be happy to serve you again on your next trip. Warm regards, Team Bookaway

Posted 2 weeks ago

“Pick up at hotel, drop off at hotel, had to make some changes after booking, was taken care of perfectly.”

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Posted 2 months ago

Hi there, Thanks for sharing your experience. We’re glad we could take care of the changes to your booking perfectly. If you need anything else, we’re here to assist. Warm regards, Team Bookaway

Posted 2 weeks ago

“I bought a refundable ticket and when I didn't get my complete refund, I inquired as to why that might be. A very nice lady got back to me and cleared things up, explaining that there were parts of the ticket that were nonrefundable, namely, the insurance and processing fee . All is good now and I'm a happy camper.”

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Posted 2 months ago

Hi Debbie, Thank you for sharing your feedback. We’re glad the clarification helped and that you’re happy with the resolution. If you need anything else, we’re here to assist. Warm regards, Team Bookaway

Posted 2 weeks ago

“Unfortunately I never checked this company prior to my booking , big mistake . This is a third party booking agency based in Isreal offering a booking service in Asia. Firstly, it’s not a real time booking agency , this is only revealed after you have paid your fare in full plus their fees , then they say 100% zero cancellation refund . So @ 9.30am I paid in full and got a email confirmation of my booking , then I notice it’s says processing ticket , my train departure 9.30pm , overnight train in Vietnam. After I paid US $160 , the train operator refused to accept my booking confirmation .Despite My email confirmed 1. The cabin type double , 2. Departure date and time. 3. One passager , all confirmed no conditions. Long story short Bookaway sold me a ticket without confirming with operator, they sold me a service they did not provide. I had to pay the operator a further €140 uk to be allowed on the train. So now my ticket is costing over us $300 ,when I could have had a twin cabin for $100. My contract is with bookaway not the train operstor. Bookaway have refused to engage on a refund. It’s applauding a company can act and behave so disreputably, this is fraudulent , taking money for a service you cannot provide. Third party sellers are really becoming redundant and should only be used as a reference point so you can then deal direct with the service provider. After doing an google search, Bookaway has a terrible reputation online for services offered , avoid this company at all costs. I have reported this fraudulent activity to my bank who will take immediate action to recover these monies. I will further report Bookaways practices to all relevant regulatory bodies , they must not be permitted continuing defrauding customers. AVIOD AVIOD AVIOD”

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Posted 2 months ago

“Very quick and helpful support!”

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Posted 2 months ago

Hi there, Thank you for your kind words. We’re glad our support was quick and helpful. If you need anything else, we’re here to assist. Warm regards, Team Bookaway

Posted 2 weeks ago

“I have booked ferry rides in the Philippines. Two have been cancelled, one even without any notice. We found out only when we approached the pier. The service contact was helpful and I got a fully refund after clarifying the issue.”

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Posted 2 months ago

Hi Juergen, Thank you for sharing your experience. We’re glad our team could help and that you received a full refund after clarifying the issue. If you need anything else, we’re here to assist. Warm regards, Team Bookaway

Posted 2 weeks ago

“GREAT FAST SERVICE”

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Posted 2 months ago

Hi Marzena, Thank you for the great rating! We’re thrilled you had a fast service. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 2 weeks ago

“Great company! Very professional, open-minded, and solution-oriented. Communication is easy, and any issues are handled quickly and efficiently with a real desire to find the best outcome.”

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Posted 2 months ago

Hi there, Thank you for your kind words. We’re pleased to hear we were able to quickly to resolve any issues with clear communication. If you need anything else, we’re here to help! Warm regards, Team Bookaway

Posted 2 weeks ago

“Très satisfait, nous avions demandé un échange de réservation suite à un changement de date. Nous avons obtenu une réponse positive très rapidement quasiment instantané, top ! Merci au service client”

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Posted 2 months ago

Bonjour Alain, Merci pour votre retour. Nous sommes ravis que l’échange de réservation ait été traité rapidement et que vous soyez satisfait. Si vous avez besoin d’aide supplémentaire, nous sommes là. Bien cordialement, L’équipe Bookaway

Posted 2 weeks ago

“Was able to help me instantly with my request, we were able to get everything sorted straight away and were very friendly and helpful!”

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Posted 2 months ago

Hi Bri, Thanks for sharing your experience. We’re glad we could help instantly and that our team was friendly and helpful. If you need anything else, we’re here to assist. Warm regards, Team Bookaway

Posted 2 months ago

“Helped me get buses in countries where I struggled with the language and customer service has always helped when needed. Lara in particular”

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Posted 2 months ago

Hi there, Thanks for sharing your experience. We’re glad Lara and our team could help you access buses in countries where language barriers exist and that our customer service has been helpful. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 2 months ago

“ottimo, il servizio clienti preciso e veloce! lo consiglio!”

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Posted 2 months ago

Ciao Ylenia, Grazie per aver condiviso la tua esperienza. Siamo felici che il servizio clienti sia stato preciso e veloce. Se ti serve altro, siamo qui per aiutarti. Un caro saluto, Team Bookaway

Posted 2 months ago

“I booked a vehicle service in advance. And the operator didn’t show up. I requested refund right away with all documents as per the request of Bookaway even the receipt of Uber service that I had to take due to the no-show of the operator. And it’s more than 10 days since then and Bookaway keeps saying that they’re under investigation with the operator who has never provided evidence of their completing the service. Requesting all relevant evidence from the client’s part while just listening to what operator says? I will never use this service again. And because of the no-show of the operator, I wasted more than an hour at the airport after midnight, meaning that not only inconvenience but also safety risk was caused. Normally I don’t write review but leaving this review so that no more people are affected due to the irresponsible service of Bookaway. I’ve been using this platform more than a year with no any significant issue but it is time to say goodbye”

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Posted 2 months ago

Hello Jihy, Thank you for sharing your experience with us, and we’re truly sorry for the frustration, inconvenience, and stress this situation has caused, especially given the late hour and the safety concerns you mentioned. At this time, your case is still under review and has not been closed yet. To clarify the timeline: when you initially informed us of the no-show, we escalated the case to the operator immediately. The operator later claimed that the service was completed, which is why we reached back out to you for clarification and supporting details. Once you confirmed that the service did not take place and provided the requested documentation (including the Uber receipt), we escalated the matter back to the operator again. As part of our internal guidelines, we are required to give the operator a final opportunity to respond and provide evidence. That said, please rest assured that if the operator fails to respond or cannot substantiate their claim, we will step in and resolve the case from our side. We understand that the investigation period feels long, and we sincerely apologize for the delay. Your safety and experience are important to us, and we appreciate your patience while we complete this process properly. We’ll follow up with you as soon as we receive the operator’s response or once we’re able to proceed with a resolution independently. Thank you again for bringing this to our attention. The Bookaway Team

Posted 2 months ago

Bookaway is rated 3.9 based on 467 reviews