Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 4.07

“I tried booking a ticket from Playa Del Carmen to Cancun airport and I entered my credit card information and when I clicked on “proceed/pay” the webpage gave an “Page error” message. I didn’t think much if it and closed the browser and went on with my day and wrnt to buy a bus ticket at ADO Terminal to avoid any online inconvenience. I later noticed the charge from Bookaway went on my credit card… but I did NOT receive an email or a ticket for the bus fare. I emailed bookaway and I was told they can’t cancel because the ticket was issued (A TICKET I HAD NEVER RECEIVED!!!) I will never book with them again after this nor recommend them. Keep my damn 31$.”

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Posted 19 hours ago

“I tried booking a ticket from Playa Del Carmen to Cancun airport and I entered my credit card information and when I clicked on “proceed/pay” the webpage gave an “Page error” message. I didn’t think much if it and closed the browser and went on with my day and wrnt to buy a bus ticket at ADO Terminal to avoid any online inconvenience. I later noticed the charge from Bookaway went on my credit card… but I did NOT receive an email or a ticket for the bus fare. I emailed bookaway and I was told they can’t cancel because the ticket was issued (A TICKET I HAD NEVER RECEIVED!!!) I will never book with them again after this nor recommend them. Keep my damn 31$.”

Helpful Report

Posted 19 hours ago

Hey there, We're really sorry to hear about what happened. This is not the experience we want you to have when booking with us. We have noticed that your booking includes a flexible cancellation policy. Therefore, we have processed the cancellation and issued your refund. As for the payment issues you encountered during the checkout process, we have already reported this to our tech team. They will investigate the matter further to prevent similar problems from occurring in the future. Your feedback is incredibly valuable to us, and we appreciate you bringing this issue to our attention. Our sincerest apologies, The Bookaway Team

Posted 5 hours ago

“Bookaway sold me a train ride that does not exist. They have taken no responsibility in my claim for a refund between what was provided and what I booked. The company is corrupt and closed my request with the response that will work with the operator to resolve. I would never use this company again. Avoid at all costs and go direct to the operators in the country of travel”

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Posted 2 days ago

Hi there, Thank you for sharing your experience with us, and we're truly sorry to hear about what happened. First and foremost, I want to assure you that we take your concerns seriously, and our team is actively working to investigate and address the issues you've raised. Your feedback is invaluable, and we are committed to resolving this matter promptly. I can see that you had reached out to our support team about this and the matter is being investigated, we take our partnerships very seriously and if something went wrong with the operator this time, our team will make sure to resolve it. Once again, I apologize for any frustration or inconvenience you've experienced. We are committed to making this right for you and appreciate the opportunity to rectify the situation. Our sincerest apologies, The Bookaway team

Posted 6 hours ago

“Everything Waswanipi perfect. Simple to use and efficient.”

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Posted 1 week ago

Hey there, Thank you so much for your positive review :) Happy travels, The Bookaway team

Posted 6 days ago

“- Very easy it was to book on webside - The clarity of information - Any assistance I received from customer support team. I am very happy with the service, punctuality and ease of booking. I recommend this company as friendly and safe. Czesław form Polnad”

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Posted 1 week ago

Hey Czeslaw, Thank you so much for your kind words and positive feedback! This truly means the world to us and helps us greatly in constantly improving our traveler’s experience 🙂 Happy travels, The Bookaway team

Posted 6 days ago

“I booked a round trip bus from Ho Chi Minh to Thau Chao on your website. The booking process itself was fine, but when I actually got on the bus, I had a bit of trouble proving that I booked online, since the payment was cash only. Also, the location of the return bus stop was not where it was written on the ticket. This was a major mistake for me. I'm writing this down for future customers who may have the same experience.”

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Posted 1 week ago

Hey there, Thank you for sharing your experience with us. We’re sorry to hear about the challenges you faced during your trip. Your feedback is important, and we’ll use it to work with our partners to improve the accuracy of the information provided. Best regards, The Bookaway team

Posted 6 days ago

“Everything worked smoothly”

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Posted 1 week ago

Hey Dawn, Thank you so much for your positive review :) Happy travels, The Bookaway team

Posted 1 week ago

“Great value, great service and lovely people, most highly recommended.”

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Posted 1 week ago

Hey there, Thank you so much for your kind words and positive feedback! This truly means the world to us and helps us greatly in constantly improving our traveler’s experience 🙂 Happy travels, The Bookaway team

Posted 1 week ago

“The system put in the wrong date and issued a ticket for the 2 Nd Dec when I most certainly put in the correct date of the 4 Dec. So I paid for a ticket I could not use and bought one for the correct date on another website. Not very good that ; is it?”

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Posted 1 week ago

Hey Neil, Thank you for sharing your experience with us, and we're truly sorry to hear about what happened. Please note that our website is designed to maintain consistency throughout the booking process, and it does not change the dates or times you select. It's important to highlight that, during the booking process, the selected departure and return dates and times are shown at multiple stages to ensure accuracy. It is the responsibility of our valued travelers to thoroughly review and confirm these details before finalizing the booking. If there are any outstanding issues, please don't hesitate to contact us at Support@Bookaway.com. Our sincerest apologies, The Bookaway Team

Posted 1 week ago

“The process to change my booking was so easy and efficient. I loved the customer service!!”

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Posted 1 week ago

Hey there, Thank you so much for the kind feedback. This is deeply appreciated! Happy travels, The Bookaway team

Posted 1 week ago

“I booked a ticket for luxery bus Cali to Popayan, but they put me in an old little bus where they pick up people so many as possible. Horrible”

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Posted 1 week ago

Hey Johannes, Thank you for sharing your experience with us, and we're truly sorry to hear about what happened. We have already taken the necessary steps to ensure things like this do not happen again in the future in regard to this operator. Your feedback means the world to us, so thank you for informing us of your experience. Our Sincerest Apologies, The Bookaway Team

Posted 1 week ago

“Very chaotic experience. Instead of promised 3 hours trip, we were 6. 5 hours on the road. The ferry took us to Almirante instead of Chiriquí, which lead to way more hours than originally indicated. The staff was very stressed during departure and change from ferry to bus. Also there were too many people on the bus, which ultimately lead to two persons standing on the bus trip. The advertised drop-off at your hotel of choice obvoiusly didn‘t happen. Instead everybody had to simply get off at the town centre. All in all not a bad trip per se, but don‘t promise things you can‘t keep. I think we would have had a similar comfortable experience taking the local bus and would have come off way cheaper.”

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Posted 1 week ago

Hey there, Thank you for sharing your experience with us, and we're truly sorry to hear about what happened. Our support team has investigated this issue, and the operator informed us that bad weather caused blockages, preventing transfers from reaching the hotel. They were able to drop you off as close as possible, which was about 2 km away from your hotel. Unfortunately, this situation was beyond the supplier's control. Your feedback means the world to us, so thank you for informing us of your experience. Our Sincerest Apologies, The Bookaway Team

Posted 1 week ago

“It was my third time using BookAway site and I'm happy with the service, punctual & safe.”

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Posted 1 week ago

Hey Tomtom, Thank you so much for your kind words and feedback! Happy travels, The Bookaway team

Posted 1 week ago

“I just booked a ferry from Ho Chi Minh City to Vung Tau. The Bookaway site said price range $15-1$17, then $19. After buying, the price jumped to $22.45. A quick check on the Greenlines Ferry website clearly shows the tickets readily available at $13.65 (350,000d). Cut out the outrageous middleman! At least it was a small loss, but a 70% markup?! Beware of jumping on the first sponsored Google search result!”

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Posted 1 week ago

Hey Randal, Thank you so much for sharing your opinion and concerns with us. While we do charge a small fee for our online booking services, we strive to keep this markup minimal. In many cases, we are able to negotiate reduced ticket prices through business agreements with operators, ensuring that our prices remain competitive and within an acceptable range. Although booking directly with the operator might sometimes be cheaper, this is not always the case. We continuously monitor and adjust our prices to ensure they remain fair and reasonable. Additionally, booking with us offers several advantages, including the ability to reserve your trip in advance, secure your preferred departure date and time, and choose your preferred operator. We also provide nearly 24/7 customer support in multiple languages, allowing you to easily change or cancel your reservations and receive assistance with any aspect of your trip. We believe that these benefits offer a safer and more efficient booking experience. Please let me know if you have any other questions or concerns. Best regards, The Bookaway Team

Posted 1 week ago

“My experience about Bookaway was really bad. We made booking already 6 weeks before the train journey between Luang Prabang and Vientiane in Laos. First they promised, that confirmation would come within 3 days, it did not. Then they said it would come closer to trip date. Finally it would have arrived 3 days before trip, it did not. At last they said, it would come a day before the trip. 12 hrs before the trip they sent me mail, that operator has not confirmed the ticket and that they are returning my money. This was good, but since I really needed to change place we had to book hastily a van ride, which took 10 hrs instead of 2 hrs train ride. So basically, they were all the time selling air to me until the very minute and they let me know that they have everything in control…so I’am very dissatisfied customer. Never gonna use this service again.”

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Posted 1 week ago

Hey there, First of all, I am very sorry to hear about what happened. Please note that when you make a reservation with us, as stated in the policy, a booking goes through the status of "Pending", and during the time that it is pending, we wait for the operator's approval or decline of a booking depending on his schedule. Most of the time, the bookings are approved, but in some cases such as this, we might sadly have to cancel a booking due to lack of availability from the operator's side. Rest assured that we have taken the necessary steps to prevent similar incidents from happening in the future. Your feedback is incredibly valuable to us, and we appreciate you bringing this issue to our attention. Our sincerest apologies, The Bookaway Team

Posted 1 week ago

“Completely a scam DO NOT TRUST! I paid 60 euros for transportation in a VIP Mini Van for 5 hours of travel, advertised by them with accurate photos and descriptions, with leather comfort seats, snacks and drinks included, USB ports for charging, blankets for passengers etc. I traveled for 8 and a half hours in a dirty, broken van without any service, no food, no drinks, no refills, small uncomfortable seats dirty and in difficult hygienic conditions. I provided all the photos and proof of the trip and Bookaway offered me a 10% refund of the ticket...10%!!! they scam you, offer services at higher prices and then don't guarantee you anything, stay away!”

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Posted 2 weeks ago

Hi Renato, Thank you for sharing your experience with us, and we're truly sorry to hear about what happened. I can see that you had reached out to our support team about this and the matter was investigated. This trip was already fully refunded to you. We have already taken the necessary steps to ensure things like this do not happen again in the future in regard to this operator. Your feedback means the world to us, so thank you for informing us of your experience. Our Sincerest Apologies, The Bookaway Team

Posted 1 week ago

“Enormous commission on Vietnam rail tickets. The face value of my ticket was $56 AUD. Bookaway charged me $ 93 AUD. I'm happy to pay for their services but this charge is dreadful. Better to book directly with Vietnam rail.”

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Posted 1 month ago

Hey Anne, Thank you so much for sharing your opinion and concerns with us. While we do charge a small fee for our online booking services, we strive to keep this markup minimal. In many cases, we are able to negotiate reduced ticket prices through business agreements with operators, ensuring that our prices remain competitive and within an acceptable range. Although booking directly with the operator might sometimes be cheaper, this is not always the case. We continuously monitor and adjust our prices to ensure they remain fair and reasonable. Additionally, booking with us offers several advantages, including the ability to reserve your trip in advance, secure your preferred departure date and time, and choose your preferred operator. We also provide nearly 24/7 customer support in multiple languages, allowing you to easily change or cancel your reservations and receive assistance with any aspect of your trip. We believe that these benefits offer a safer and more efficient booking experience. Please let me know if you have any other questions or concerns. Best regards, The Bookaway Team

Posted 1 week ago

“I think I’ve been scammed. They offer services from other agencies that aren’t accurate. They should double check the services they host. And they don’t even admit it or take any sort of accountability. Not to mention how overpriced the tickets are. For instance, I booked and “express” train ride from them when the operator doesn’t even have that option in the first place (the trip lasted 13 hours!!!). Next, I booked a van ride in a foreign country that operated during hours when tourists were not allowed to cross that road. Be careful when booking from them. Their responses to my issues were unacceptable. The partial refund offer was insulting. They gaslighted me in every exchange I had with them and never solved my problem, blaming the operators. They don’t take accountability of their mistakes and they never took my problem seriously. I’ve no choice but to escalate this to consumer protection authorities. Be very careful when booking from them.”

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Posted 1 month ago

Hey Anastasia, Thank you for sharing your experience with us, and we're truly sorry to hear about what happened. We have already taken the necessary steps to ensure things like this do not happen again in the future in regard to this operator. Your feedback means the world to us, so thank you for informing us of your experience. Our Sincerest Apologies, The Bookaway Team

Posted 1 month ago

“Stay away from this company. It's a trap. Charge the account immediately. They didn't let me change or cancel seconds after making an order, because of a mistake, and before confirming the issuance of the ticket for the ferry. After confirming the order, they claimed that they were not eligible after issuing a ticket. But they didn't let you change or cancel it. In the end they let me cancel but without credit. So where did the money go? Maybe that's how they make money? And this is a ferry in general that on any other booking site there is no problem to cancel. AI customer service. It is better to avoid doing business with them.”

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Posted 2 months ago

Hey Meir, I am very sorry to hear of your dissatisfaction. When you contact our support team, they will do their best to help you with your inquiries but sometimes there are limitations and there are changes that they cannot do without the operator's approval. Please note that the operator's policy is something that is beyond our control and is stated explicitly on the website and on the voucher when purchasing a ticket. In this case, the operator policy stated that changes weren't possible after the tickets were issued, and, unfortunately, we are not able to make online changes in these cases. Our Sincerest Apologies, The Bookaway Team

Posted 1 month ago

“Beware this company Booking price in gbp to look cheap. When booking, the price was in USD., the currency in Cambodia and the confirmation in USD. The price was the same as other booking companies so I booked. They confirmed price in USD and then sent an additional reciept which was the same figure but in Euro, which they took from my card, which was 4 USD more. This is not a transparant company and there was no easy way to cancel and their customer service is non exsistant just a standard letter, and blaming the banks. I make this journey many times and live here so I will inform other people here to be wary of this companies tactics.”

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Posted 2 months ago

Hey there, Thank you for taking the time to share your feedback. I sincerely apologize for any dissatisfaction you may have experienced. Here at Bookaway, we work with various operators worldwide, and as a result, our payment system automatically converts charges to USD or Euro when purchasing a ticket. This is done to ensure uniformity in all payments. Therefore, the charge was processed in Euro, as indicated during the booking process. This may have led to a difference in the final amount due to currency exchange rates and any processing fees. Additionally, your card issuer might have applied a foreign transaction fee. I hope this information clarifies things for you. If you have any further questions or concerns, please do not hesitate to contact us again. Best regards, The Bookaway team

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 63%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Bookaway Reviews