Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.86

3.9 Rating 471 Reviews

72 %

of reviewers recommend Bookaway

Company Reviews

Metrics

Info

3.9

Based on 471 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was my second time using BookAway site and I'm super happy with the service, easy & safe. i had to change my ticket date and the customer support team was ON it in 5 m!! they covered all the trip destinations i wanted to go and had all type of transfers”

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Posted 5 years ago

“DO NOT USE BOOKAWAY.COM. They took 30 hours to respond to my request for a bus ticket after which I no longer needed their service then they refused to give me a refund. There are better companies that give immediate confirmation.”

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Posted 4 weeks ago

“Bookaway sold me a bus ticket to a bus ride which did not exist. Due to the circumstances, I was forced to spend lots of money on a taxi and a night at a hotel. When I informed Bookaway, they denied responsibility for the circumstances and told me to take up the issue with the bus company, who claimed that that bus did not only exist (!) but that I had also been on it !! I was absolutely shocked by the total lack of responsibility taken by Bookaway, who continues to sell this bus ticket online even after having been informed it doesn’t exist, and has of course neither apologized to me nor compensated/reimbursed me.”

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Posted 1 month ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

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Posted 1 month ago

“Bookwaway : to be avoided at any costs Bookaway is not a reliable platform. My booking which was formally confirmed on their platform with a booking reference, and paid, has been rejected by the end service provider (ferry company). So I was obliged to paid a second time directly to the ferry company for my trip back and forth. Bokeway has found all excuses to state that it wasnt their fault and have refused to refund me, even with the proof of the second ticket. So use other ways to book your tickets.”

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Posted 1 month ago

Hi Alex, We’re really sorry for the trouble you experienced. This is not the service we aim to provide. We’d like to investigate your case and help resolve it. Please reach out to us at support@bookaway.com so we can assist you. Best regards, Bookaway Support Team

Posted 3 weeks ago

“I am not happy I booked a bus transfer in Egypt and the ticket says partially refundable. I had to cancel my trip and now I am getting different emails from them says it’s not refundable and the operator does not allow cancellations …. But I have a confirmation email saying partially refundable. So who is lying. Don’t book with them they don’t help and don’t reply emails for days.”

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Posted 2 months ago

Hi Vladimir, Thank you again for your message and for sharing the screenshot. Upon reviewing it, we can confirm that it does state a 100% cancellation fee, which means the booking is non-refundable in case of cancellation. That said, we understand how the wording can be confusing, and we really appreciate you bringing this to our attention. Your feedback is valuable and helps us improve how this information is presented to avoid misunderstandings in the future. If there’s anything else you’d like us to look into, we’re here to help. Best regards, Bookaway Support Team

Posted 1 month ago

“Avoid booking with Bookaway: useless customer service, wrong information about schedules of local operators, terrible app and absolutely careless attitude to clients. Here is my case. I booked transportation with Bookaway 10 days ago - 1) 2 train tickets from Casablanca to Marrakech (March 17, receipt #1070-3251, BW4851293), 2) 2 bus tickets from Marrakech to Rabat (March 20, receipt #1264-8994, BW4850883). On March 3, they sent me the confirmation email for the bus trip with missing information about the seats. I tried to download the tickets in PDF via the link provided but this link does not work - instead of your tickets you get error 406. As for the train tickets they claimed that ONCF (Moroccan train operator) issues tickets a few days before departure and they will keep that under control. I wrote to their customer support asking to fix the problem with downloading tickets via the provided link or to email those ticket as a PDF attachment. On March 6, Taylor from the customer support replied with apologies and promise to send me the bus tickets as an attachment in near time. Taylor (Bookaway) Mar 6, 2026, 11:01 GMT+2 Hi Vladimir, Thanks for reaching out! I’m really sorry for the trouble with the tickets and for the frustration with the previous replies and the app experience. Our team is now reviewing the issue with the ticket download link and the missing seat details, and they will work on sending your confirmed ticket as a PDF attachment to your email. We’ll update you by email as soon as we have the file ready for you. Taylor - Bookaway Team Today is March 12 and nothing happened. The link still does not work, the bus tickets as an attachment were not sent, train tickets are missing (5 days before the departure date!). I emailed a few reminders - no replies at all. Moreover I found out that Bookaway info on train departure schedules does not match the ONCF departure schedules displayed on the operator' website. According to Bookaway my train from Casablanca to Marrakech is due to depart at 09:37 am, while on the ONCF site the departure time is 09:44. By the way, I booked another train trip (March 21, from Rabat to Tangier) with another agency (travelling.com) and on the next day I got from them ONCF tickets without any problem. Finally, Bookaway app is terrible - very slow and some functions are not effective, e.g. the function of changing tickets. To conclude: Bookaway is a nightmare, stay away from them! I”

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Posted 2 months ago

Hi Vladimir, Thank you for taking the time to share such a detailed account of your experience, and I’m really sorry for the frustration this has caused. I can see that both of your bookings were eventually confirmed, but that doesn’t take away from the inconvenience you faced with the ticket access, delays in communication, and the issues with the download link. We understand how important it is to have your tickets ready in advance, especially when planning multiple trips. Regarding the train tickets, it’s correct that in some cases the operator (ONCF) releases them closer to the departure date, which can create some uncertainty. That said, we completely understand how the lack of clear updates and the mismatch in displayed schedules added to your concerns. We also hear your feedback about the app experience and communication gaps. This is not the level of service we aim to provide, and your comments have been shared internally so we can continue improving both our processes and platform. We truly appreciate your feedback and are sorry again for the overall experience. Best regards, Bookaway Support Team

Posted 1 month ago

“Good luck getting reliable transit from Bookaway. We booked a trip that was cancelled right before departure, leaving us scrambling to find alternative transportation. We gave them a second chance and booked again through the app, only to have that trip cancelled as well again with no warning until just before departure. This caused us to miss pre-booked vacation excursions and lose one to two days of our planned trip. We wouldn’t book with them again. When we were forced to find alternative transportation, it cost us additional time and money. This level of unreliability is unacceptable. This company completely failed us twice. Zero stars.”

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Posted 2 months ago

Hi Philip, We’re sorry to hear about this situation. We checked our system and weren't able to find any cancelled bookings under your email. Please share your booking reference, travel dates, and any screenshots or details you have so we can investigate promptly and address this. Best wishes, The Bookaway Team

Posted 1 month ago

“No Stars. Minus stars. If you want tickets for buses which don't exist this is the site for you. It's simply a con. They'll pocket the cash. Customer service will ignore you. Choose an alternative site to book your tickets. Honestly.”

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Posted 3 months ago

Hi David, We’re sorry to hear about your experience. Please share your booking reference, the date, and any screenshots or details you have so we can investigate and address this promptly. Best wishes, The Bookaway Team

Posted 1 month ago

“Stay away from Bookaway! Those SCAMMERS charge your ticket with high fees for giving you no service in return! A few weeks ago, I bought a ticket for the San Pedro- Chetumal ferry. When I arrived at the port, I was told that the Mexican Coast Guard had closed the border due to weather conditions, so my ferry was canceled and would resume in three days. Bookaway didn't inform me of this, and when I requested a refund (presenting the official communication from the Mexican authorities), they told me they would investigate (even though the evidence was clear) and let me know. Since then, they've disappeared. They don't reply me anymore. They're are simply neither trustworthy nor serious; stay away. The most funny thing is that they claim that the company was founded from travellers for travellers aahhahah...that's so ridicolous”

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Posted 3 months ago

Hi Lorenzo, Thanks for taking the time to share this review. I see the booking you're referring to has been fully refunded already. If you have any other concerns, please make sure to get in contact with us. Best wishes, The Bookaway Team

Posted 2 months ago

“I was having trouble with cancelling a trip I made through one of their partner companies and I emailed them and within 5minutes they cancelled it for me! Amazing service”

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Posted 3 months ago

Hi there, Thank you for sharing your experience. We’re glad we could help resolve your cancellation quickly. If you need anything else, we’re here to assist :) Warm regards, Team Bookaway

Posted 2 months ago

“I bought the wrong tickets and directly contacted the customer service to get help, and return the tickets. Lara from Bookaway support team immediately helped and responded me within a minute. Very quick and helpful”

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Posted 3 months ago

Hi Annika, Thank you for sharing your experience! We’re thrilled Lara could assist you quickly and resolve things smoothly. If you need any further help, we’re here for you. Warm regards, Team Bookaway

Posted 2 months ago

“We used this transfer service from Hanoi to Ninh Binh and had a very good experience overall. The pick-up was from the designated meeting point. The vehicle arrived about 10 minutes late, but the communication via WhatsApp was very fast, clear, and reliable, which made us feel reassured immediately. Their assistance was excellent and very responsive. After departure, we stopped at a point in Hanoi where we changed vehicles and continued the journey in a very comfortable limousine van. The seats were extremely comfortable, spacious, and the ride was smooth. They also provided water, which was a nice touch. Overall, a well-organized and comfortable transfer. Absolutely recommended and definitely a service we would choose again.”

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Posted 3 months ago

Hi Elena, Thank you for sharing your wonderful experience! :) We’ll pass your kind words to the team. We’d be happy to serve you again on your next trip. Warm regards, Team Bookaway

Posted 2 months ago

“Pick up at hotel, drop off at hotel, had to make some changes after booking, was taken care of perfectly.”

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Posted 3 months ago

Hi there, Thanks for sharing your experience. We’re glad we could take care of the changes to your booking perfectly. If you need anything else, we’re here to assist. Warm regards, Team Bookaway

Posted 2 months ago

“I bought a refundable ticket and when I didn't get my complete refund, I inquired as to why that might be. A very nice lady got back to me and cleared things up, explaining that there were parts of the ticket that were nonrefundable, namely, the insurance and processing fee . All is good now and I'm a happy camper.”

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Posted 3 months ago

Hi Debbie, Thank you for sharing your feedback. We’re glad the clarification helped and that you’re happy with the resolution. If you need anything else, we’re here to assist. Warm regards, Team Bookaway

Posted 2 months ago

“Unfortunately I never checked this company prior to my booking , big mistake . This is a third party booking agency based in Isreal offering a booking service in Asia. Firstly, it’s not a real time booking agency , this is only revealed after you have paid your fare in full plus their fees , then they say 100% zero cancellation refund . So @ 9.30am I paid in full and got a email confirmation of my booking , then I notice it’s says processing ticket , my train departure 9.30pm , overnight train in Vietnam. After I paid US $160 , the train operator refused to accept my booking confirmation .Despite My email confirmed 1. The cabin type double , 2. Departure date and time. 3. One passager , all confirmed no conditions. Long story short Bookaway sold me a ticket without confirming with operator, they sold me a service they did not provide. I had to pay the operator a further €140 uk to be allowed on the train. So now my ticket is costing over us $300 ,when I could have had a twin cabin for $100. My contract is with bookaway not the train operstor. Bookaway have refused to engage on a refund. It’s applauding a company can act and behave so disreputably, this is fraudulent , taking money for a service you cannot provide. Third party sellers are really becoming redundant and should only be used as a reference point so you can then deal direct with the service provider. After doing an google search, Bookaway has a terrible reputation online for services offered , avoid this company at all costs. I have reported this fraudulent activity to my bank who will take immediate action to recover these monies. I will further report Bookaways practices to all relevant regulatory bodies , they must not be permitted continuing defrauding customers. AVIOD AVIOD AVIOD”

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Posted 3 months ago

“Very quick and helpful support!”

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Posted 3 months ago

Hi there, Thank you for your kind words. We’re glad our support was quick and helpful. If you need anything else, we’re here to assist. Warm regards, Team Bookaway

Posted 2 months ago

“I have booked ferry rides in the Philippines. Two have been cancelled, one even without any notice. We found out only when we approached the pier. The service contact was helpful and I got a fully refund after clarifying the issue.”

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Posted 4 months ago

Hi Juergen, Thank you for sharing your experience. We’re glad our team could help and that you received a full refund after clarifying the issue. If you need anything else, we’re here to assist. Warm regards, Team Bookaway

Posted 2 months ago

“GREAT FAST SERVICE”

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Posted 4 months ago

Hi Marzena, Thank you for the great rating! We’re thrilled you had a fast service. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 2 months ago

“Great company! Very professional, open-minded, and solution-oriented. Communication is easy, and any issues are handled quickly and efficiently with a real desire to find the best outcome.”

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Posted 4 months ago

Hi there, Thank you for your kind words. We’re pleased to hear we were able to quickly to resolve any issues with clear communication. If you need anything else, we’re here to help! Warm regards, Team Bookaway

Posted 2 months ago

“Très satisfait, nous avions demandé un échange de réservation suite à un changement de date. Nous avons obtenu une réponse positive très rapidement quasiment instantané, top ! Merci au service client”

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Posted 4 months ago

Bonjour Alain, Merci pour votre retour. Nous sommes ravis que l’échange de réservation ait été traité rapidement et que vous soyez satisfait. Si vous avez besoin d’aide supplémentaire, nous sommes là. Bien cordialement, L’équipe Bookaway

Posted 2 months ago

Bookaway is rated 3.9 based on 471 reviews