Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.91

3.9 Rating 457 Reviews

73 %

of reviewers recommend Bookaway

Company Reviews

Metrics

Info

3.9

Based on 457 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was my second time using BookAway site and I'm super happy with the service, easy & safe. i had to change my ticket date and the customer support team was ON it in 5 m!! they covered all the trip destinations i wanted to go and had all type of transfers”

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Posted 5 years ago

“I bought a refundable ticket and when I didn't get my complete refund, I inquired as to why that might be. A very nice lady got back to me and cleared things up, explaining that there were parts of the ticket that were nonrefundable, namely, the insurance and processing fee . All is good now and I'm a happy camper.”

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Posted 2 days ago

“Very quick and helpful support!”

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Posted 1 week ago

“I have booked ferry rides in the Philippines. Two have been cancelled, one even without any notice. We found out only when we approached the pier. The service contact was helpful and I got a fully refund after clarifying the issue.”

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Posted 1 week ago

“GREAT FAST SERVICE”

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Posted 1 week ago

“Great company! Very professional, open-minded, and solution-oriented. Communication is easy, and any issues are handled quickly and efficiently with a real desire to find the best outcome.”

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Posted 1 week ago

“Très satisfait, nous avions demandé un échange de réservation suite à un changement de date. Nous avons obtenu une réponse positive très rapidement quasiment instantané, top ! Merci au service client”

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Posted 1 week ago

“Was able to help me instantly with my request, we were able to get everything sorted straight away and were very friendly and helpful!”

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Posted 2 weeks ago

Hi Bri, Thanks for sharing your experience. We’re glad we could help instantly and that our team was friendly and helpful. If you need anything else, we’re here to assist. Warm regards, Team Bookaway

Posted 1 week ago

“Helped me get buses in countries where I struggled with the language and customer service has always helped when needed. Lara in particular”

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Posted 2 weeks ago

Hi there, Thanks for sharing your experience. We’re glad Lara and our team could help you access buses in countries where language barriers exist and that our customer service has been helpful. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 1 week ago

“ottimo, il servizio clienti preciso e veloce! lo consiglio!”

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Posted 2 weeks ago

Ciao Ylenia, Grazie per aver condiviso la tua esperienza. Siamo felici che il servizio clienti sia stato preciso e veloce. Se ti serve altro, siamo qui per aiutarti. Un caro saluto, Team Bookaway

Posted 1 week ago

“I booked a vehicle service in advance. And the operator didn’t show up. I requested refund right away with all documents as per the request of Bookaway even the receipt of Uber service that I had to take due to the no-show of the operator. And it’s more than 10 days since then and Bookaway keeps saying that they’re under investigation with the operator who has never provided evidence of their completing the service. Requesting all relevant evidence from the client’s part while just listening to what operator says? I will never use this service again. And because of the no-show of the operator, I wasted more than an hour at the airport after midnight, meaning that not only inconvenience but also safety risk was caused. Normally I don’t write review but leaving this review so that no more people are affected due to the irresponsible service of Bookaway. I’ve been using this platform more than a year with no any significant issue but it is time to say goodbye”

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Posted 2 weeks ago

Hello Jihy, Thank you for sharing your experience with us, and we’re truly sorry for the frustration, inconvenience, and stress this situation has caused, especially given the late hour and the safety concerns you mentioned. At this time, your case is still under review and has not been closed yet. To clarify the timeline: when you initially informed us of the no-show, we escalated the case to the operator immediately. The operator later claimed that the service was completed, which is why we reached back out to you for clarification and supporting details. Once you confirmed that the service did not take place and provided the requested documentation (including the Uber receipt), we escalated the matter back to the operator again. As part of our internal guidelines, we are required to give the operator a final opportunity to respond and provide evidence. That said, please rest assured that if the operator fails to respond or cannot substantiate their claim, we will step in and resolve the case from our side. We understand that the investigation period feels long, and we sincerely apologize for the delay. Your safety and experience are important to us, and we appreciate your patience while we complete this process properly. We’ll follow up with you as soon as we receive the operator’s response or once we’re able to proceed with a resolution independently. Thank you again for bringing this to our attention. The Bookaway Team

Posted 2 weeks ago

“I used Bookaway for the first time in Thailand. My driver ended up showing up 1 hour later than the scheduled time. As I was on a strict deadline, I ended up booking a different car to take me to my location. The driver eventually ended up showing up, but at that point I was already on the road with a new car. Bookaway support worked with me until I was able to obtain a full refund. While I was frustrated with the mishap, I appreciate Bookaway staying on top of it until the issue was resolved, and may give them another chance the next time I’m traveling.”

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Posted 2 weeks ago

Hi there, Thank you for sharing your experience. We’re sorry the driver arrived late and disrupted your plans. We’re glad we could assist with the refund and appreciate your patience. We’ll review what happened to prevent future delays, and we’d be glad to welcome you back on another trip. If you need anything else, we’re here to help. Kind regards, Team Bookaway

Posted 1 week ago

“I had booked thru this site for a return ferry day trip in Belize. For reasons I do not know I received no voucher/ticket. Just a confirmation. So .... I contacted Bookaway by email. Minutes later - fully resolved. Great customer service in a secure site.”

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Posted 3 weeks ago

Hi there, Thank you for sharing your experience. We’re glad to hear your issue was resolved quickly and that you felt confident with our service. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 1 week ago

“Thank you”

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Posted 3 weeks ago

Hi there, Thank you for your review! We’re glad you had a positive experience. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 1 week ago

“Compagnie très réactive et fiable. J'ai réservé tous mes trajets de voyage avec eux !”

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Posted 3 weeks ago

Bonjour, Merci pour votre avis ! Nous sommes ravis que vous soyez satisfait(e) et que vous ayez réservé tous vos trajets avec nous. Si vous avez besoin de quoi que ce soit, nous sommes là pour vous aider. Bien à vous, Team Bookaway

Posted 1 week ago

“A very professional company.”

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Posted 3 weeks ago

Hi there, Thanks for your review! It means a lot to us :) If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 1 week ago

“A very professional company. Had a problem with our train from Colombo to Kandy because of unfortunate storm damage to the railway line. Had to cancel. But all resolved now.”

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Posted 3 weeks ago

Hi David, Thanks for your review! We’re glad you found our team professional and that the issue has been resolved. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 1 week ago

“Good service”

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Posted 1 month ago

Hi there, Thanks for your review! We’re glad you had a good experience with our service. If you need anything else, we’re here to help. Kind regards, Team Bookaway

Posted 1 week ago

“Due to flight cancellation, I had to reschedule our trip departure time This was done very quickly by Bookaway”

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Posted 1 month ago

Hi Patrice, Thanks for your review! We’re glad you found the rescheduling process quick and smooth. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 1 week ago

“They completely messed up our tip in Laos by taking over 30 hours to let us know our train was fully booked. There were then no other options available. Sent so many emails trying to confirm it. Customer service was awful. They really messed up Christmas day for us, unforgivable. Never again!”

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Posted 1 month ago

Hi Robert, I’m very sorry to read this. High season in Laos can be challenging, and bookings made close to travel dates are more vulnerable to sell-outs while confirmations are manually reviewed. We can confirm the booking was cancelled and fully refunded, but the delayed communication and outcome were understandably disappointing. Your frustration is completely valid, and I’m sorry this was your experience. If you need anything else, please let us know. Kind regards, The Bookaway Team

Posted 3 weeks ago

“Clear and friendly!”

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Posted 1 month ago

Hi there, Thanks for your review! We’re glad you found Bookaway clear and friendly. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 2 weeks ago

Bookaway is rated 3.9 based on 457 reviews