Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.89

3.9 Rating 435 Reviews

72 %

of reviewers recommend Bookaway

Company Reviews

Metrics

Info

3.9

Based on 435 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Bookaway made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was my second time using BookAway site and I'm super happy with the service, easy & safe. i had to change my ticket date and the customer support team was ON it in 5 m!! they covered all the trip destinations i wanted to go and had all type of transfers”

Helpful Report

Posted 5 years ago

“My first time using Bookway site, got confirmation a few minutes later. Then requested to have a change on an error I made earlier, was assisted promptly and got the revised tickets within minutes... I highly recommend to any doubting prospective user!!”

Helpful Report

Posted 1 day ago

“Had a few questions regarding tickets , emailed the team ! Very helpful !!!”

Helpful Report

Posted 1 day ago

“This was one of the worst booking experiences we have ever had. We booked for December 15, but at the end of the booking process the date suddenly appeared as December 19 — this was not caused by any mistake on our side. We contacted customer service immediately. In their first response, customer support clearly and explicitly confirmed that they would change our departure date to December 15 and that we would receive a confirmation email once the booking was updated. This was not vague wording; it was a clear commitment. However, in a second email, they suddenly claimed that the change was no longer possible because December 15 was supposedly unavailable. This directly contradicts their earlier message and demonstrates extremely poor internal communication. After that, they stopped responding to our emails entirely. We have paid in full but did not receive a usable service. We are now left with a booking we cannot use, no support, and unnecessary stress. Promising a solution and then withdrawing it — and ultimately ignoring the customer — is unacceptable and highly unprofessional. This experience feels misleading and unfair. Based on how this situation was handled, I cannot recommend this service.”

Helpful Report

Posted 5 days ago

“Good and fast assistance !”

Helpful Report

Posted 5 days ago

“Terrible service”

Helpful Report

Posted 5 days ago

“GJ Sorted us out”

Helpful Report

Posted 1 week ago

“Excellent service. I needed a refund because of a medical emergency and couldn’t travel. Received the refund no problem. Would use them again.”

Helpful Report

Posted 1 week ago

“excellence! I needed to change my booking and support (Lara, Kate & Taylor) were right on it!”

Helpful Report

Posted 1 week ago

“Great assistance during The booking proces which had Some difficulties first . Use Google Chrome solved the issues .”

Helpful Report

Posted 1 week ago

“Great response time, haven’t traveled yet but i have a good feeling about it”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your note! We’re glad our response time gave you a good impression :) If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 1 week ago

“Lara helped me online with a small change to my luggage. Communication via email was fast and efficient”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your note! We’re glad Lara could assist quickly. If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 1 week ago

“The date of a booked bus trip had to be changed. They responded very quickly and everything was arranged in no time. Excellent service!”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your note! We’re glad we could help quickly and get everything arranged smoothly for your trip. If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 1 week ago

“I made a mistake during my reservation and within 24h I got in contact with the support team and they solve the problem for me in 30 minutes.”

Helpful Report

Posted 2 weeks ago

Hi Hugo, Thank you for your note! We’re glad we could resolve the issue quickly and that everything was sorted before your trip. If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 1 week ago

“Transport from Tamarindo to San Jose with Mario Rivera. Great journey and nice conversation throughout with stops as needed. Mario was a really nice guy!!”

Helpful Report

Posted 2 weeks ago

Hi Chris, Thank you for your kind words! We’re glad you had a great journey and enjoyed the stops and conversation. If you need anything else, just let us know. Kind regards, Team Bookaway

Posted 1 week ago

“Allways helping and answering questions!”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your kind words! We’re glad we could help and answer your questions. If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 1 week ago

“Vše v pořádku. Děkuji”

Helpful Report

Posted 3 weeks ago

Dobrý den, Děkujeme za vaši zpětnou vazbu! Jsme rádi, že je vše v pořádku a že jste spokojen(a). S pozdravem, Tým Bookaway

Posted 1 week ago

“Very good service! And a good ride on time with their boat”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for sharing your experience! We’re glad you had very good service and a timely ride with our boat. If you need anything else, we’re here to help. Warm regards, The Bookaway Team

Posted 1 week ago

“Des conseillers, conseillères qui ont répondu rapidement à mes questions pour régler mon problème. Entièrement satisfaite de l’aide apportée.”

Helpful Report

Posted 1 month ago

Bonjour Martine, Merci d’avoir partagé votre expérience ! Nous sommes ravis que des conseillers aient répondu rapidement à vos questions. Si vous avez d’autres questions ou besoin d’assistance, nous sommes là pour vous aider. Bien cordialement, L'équipe Bookaway

Posted 1 week ago

“The Customer Service team provided an outstanding level of service. Their responsiveness in handling my request to move our booking’s ,which was necessitated by a change of flight was truly impressive. Successfully resolving this in just 2-3 working days is incredibly fast and speaks volumes about their efficiency and dedication.”

Helpful Report

Posted 1 month ago

Hi Ann, Thank you for sharing your experience! We’re glad our Customer Service team provided outstanding service and resolved your booking quickly. If you ever need assistance again, we’re here to help. Warm regards, The Bookaway Team

Posted 1 week ago

“Quickly and helpful support...perfect Like all the times before i ha a question.”

Helpful Report

Posted 1 month ago

Hi Ingo, Thank you for sharing your experience! We’re glad our support was quick and helpful. If you ever need assistance again, we’re here to help. Warm regards, The Bookaway Team

Posted 1 month ago

Bookaway is rated 3.9 based on 435 reviews