Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.90

3.9 Rating 451 Reviews

73 %

of reviewers recommend Bookaway

Company Reviews

Metrics

Info

3.9

Based on 451 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was my second time using BookAway site and I'm super happy with the service, easy & safe. i had to change my ticket date and the customer support team was ON it in 5 m!! they covered all the trip destinations i wanted to go and had all type of transfers”

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Posted 5 years ago

“Was able to help me instantly with my request, we were able to get everything sorted straight away and were very friendly and helpful!”

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Posted 1 day ago

“Helped me get buses in countries where I struggled with the language and customer service has always helped when needed. Lara in particular”

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Posted 1 day ago

“ottimo, il servizio clienti preciso e veloce! lo consiglio!”

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Posted 1 day ago

“I booked a vehicle service in advance. And the operator didn’t show up. I requested refund right away with all documents as per the request of Bookaway even the receipt of Uber service that I had to take due to the no-show of the operator. And it’s more than 10 days since then and Bookaway keeps saying that they’re under investigation with the operator who has never provided evidence of their completing the service. Requesting all relevant evidence from the client’s part while just listening to what operator says? I will never use this service again. And because of the no-show of the operator, I wasted more than an hour at the airport after midnight, meaning that not only inconvenience but also safety risk was caused. Normally I don’t write review but leaving this review so that no more people are affected due to the irresponsible service of Bookaway. I’ve been using this platform more than a year with no any significant issue but it is time to say goodbye”

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Posted 4 days ago

Hello Jihy, Thank you for sharing your experience with us, and we’re truly sorry for the frustration, inconvenience, and stress this situation has caused, especially given the late hour and the safety concerns you mentioned. At this time, your case is still under review and has not been closed yet. To clarify the timeline: when you initially informed us of the no-show, we escalated the case to the operator immediately. The operator later claimed that the service was completed, which is why we reached back out to you for clarification and supporting details. Once you confirmed that the service did not take place and provided the requested documentation (including the Uber receipt), we escalated the matter back to the operator again. As part of our internal guidelines, we are required to give the operator a final opportunity to respond and provide evidence. That said, please rest assured that if the operator fails to respond or cannot substantiate their claim, we will step in and resolve the case from our side. We understand that the investigation period feels long, and we sincerely apologize for the delay. Your safety and experience are important to us, and we appreciate your patience while we complete this process properly. We’ll follow up with you as soon as we receive the operator’s response or once we’re able to proceed with a resolution independently. Thank you again for bringing this to our attention. The Bookaway Team

Posted 1 day ago

“I used Bookaway for the first time in Thailand. My driver ended up showing up 1 hour later than the scheduled time. As I was on a strict deadline, I ended up booking a different car to take me to my location. The driver eventually ended up showing up, but at that point I was already on the road with a new car. Bookaway support worked with me until I was able to obtain a full refund. While I was frustrated with the mishap, I appreciate Bookaway staying on top of it until the issue was resolved, and may give them another chance the next time I’m traveling.”

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Posted 6 days ago

“I had booked thru this site for a return ferry day trip in Belize. For reasons I do not know I received no voucher/ticket. Just a confirmation. So .... I contacted Bookaway by email. Minutes later - fully resolved. Great customer service in a secure site.”

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Posted 6 days ago

“Thank you”

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Posted 1 week ago

“Compagnie très réactive et fiable. J'ai réservé tous mes trajets de voyage avec eux !”

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Posted 1 week ago

“A very professional company.”

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Posted 1 week ago

“A very professional company. Had a problem with our train from Colombo to Kandy because of unfortunate storm damage to the railway line. Had to cancel. But all resolved now.”

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Posted 1 week ago

“Good service”

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Posted 2 weeks ago

“Due to flight cancellation, I had to reschedule our trip departure time This was done very quickly by Bookaway”

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Posted 3 weeks ago

“They completely messed up our tip in Laos by taking over 30 hours to let us know our train was fully booked. There were then no other options available. Sent so many emails trying to confirm it. Customer service was awful. They really messed up Christmas day for us, unforgivable. Never again!”

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Posted 3 weeks ago

Hi Robert, I’m very sorry to read this. High season in Laos can be challenging, and bookings made close to travel dates are more vulnerable to sell-outs while confirmations are manually reviewed. We can confirm the booking was cancelled and fully refunded, but the delayed communication and outcome were understandably disappointing. Your frustration is completely valid, and I’m sorry this was your experience. If you need anything else, please let us know. Kind regards, The Bookaway Team

Posted 1 week ago

“Clear and friendly!”

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Posted 4 weeks ago

Hi there, Thanks for your review! We’re glad you found Bookaway clear and friendly. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 1 day ago

“Booked up really easy and sorted out a little problem straight away”

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Posted 4 weeks ago

Hi Alan, Thank you for your review! We’re glad the booking was easy and we could sort out the issue quickly. If you need anything else, we’re here to help. Kind regards, Team Bookaway

Posted 1 day ago

“Prompt response”

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Posted 4 weeks ago

Hi there, Thank you for your review! We’re glad the response was prompt. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 1 day ago

“My first time using Bookway site, got confirmation a few minutes later. Then requested to have a change on an error I made earlier, was assisted promptly and got the revised tickets within minutes... I highly recommend to any doubting prospective user!!”

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Posted 4 weeks ago

Hi Carol, Thank you so much for your kind words and for choosing Bookaway. We’re glad we could assist quickly with your change and get the revised tickets to you promptly. Your recommendation means a lot to us. If you need anything else, we’re here to help. Kind regards, Team Bookaway

Posted 1 day ago

“Had a few questions regarding tickets , emailed the team ! Very helpful !!!”

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Posted 1 month ago

Hi there, Thank you for your review! We’re glad the team could help with your ticket questions. If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 1 day ago

“This was one of the worst booking experiences we have ever had. We booked for December 15, but at the end of the booking process the date suddenly appeared as December 19 — this was not caused by any mistake on our side. We contacted customer service immediately. In their first response, customer support clearly and explicitly confirmed that they would change our departure date to December 15 and that we would receive a confirmation email once the booking was updated. This was not vague wording; it was a clear commitment. However, in a second email, they suddenly claimed that the change was no longer possible because December 15 was supposedly unavailable. This directly contradicts their earlier message and demonstrates extremely poor internal communication. After that, they stopped responding to our emails entirely. We have paid in full but did not receive a usable service. We are now left with a booking we cannot use, no support, and unnecessary stress. Promising a solution and then withdrawing it — and ultimately ignoring the customer — is unacceptable and highly unprofessional. This experience feels misleading and unfair. Based on how this situation was handled, I cannot recommend this service.”

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Posted 1 month ago

Hello Martina, Thank you for taking the time to explain what happened. We’re truly sorry for the frustration and stress this situation caused. After reviewing your case in detail, we can confirm that an incorrect response from our AI-assisted system caused the confusion regarding the travel date. We sincerely apologize for this error and for the conflicting information you received afterward. We understand how disappointing it is to be given a clear confirmation and then have that reversed, and we acknowledge that this fell short of the service standard we aim to provide. We’d also like to confirm that the full amount paid has now been refunded, as the booking could not be used. We appreciate you bringing this to our attention. Your feedback is being shared internally to help us improve our processes and prevent similar issues in the future. Thank you for your patience, and again, our sincere apologies for the experience you had. The Bookaway Team

Posted 1 day ago

“Good and fast assistance !”

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Posted 1 month ago

Hi there, Thank you for your review! We’re glad the assistance was good and fast. If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 1 day ago

Bookaway is rated 3.9 based on 451 reviews