Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 4.13

4.1 Rating 336 Reviews

79 %

of reviewers recommend Bookaway

Company Reviews

Metrics

4.1

Based on 336 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 62%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was fine. The driver was nice, the car had air-conditioning, it was comfortable. He was 20 minutes late and the car had no child seat (like almost all cars in Thailand :-)), that was the only minus.”

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Posted 1 year ago

“n/a ---------”

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Posted 1 year ago

“Good trip thank you”

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Posted 1 year ago

“Always in time😊”

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Posted 1 year ago

“Very nice trip. Thé driver was at Time and kind. I recommand”

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Posted 1 year ago

“Fast en Chea”

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Posted 1 year ago

“Everything went fine thanks to Nexus Travels and their efficiency, but it was a bug on my reservation which didn't appear correctly on their system. It happens...”

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Posted 1 year ago

“Très bien mais personnel pas souriant 😁”

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Posted 1 year ago

“The trip was OK.”

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Posted 1 year ago

“All good and efficient transport service although I would suggest that drivers should not have access to mobile phones while driving. It is not only my opinion but many other users who may not mention it due to the general acceptance in Thialand.”

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Posted 1 year ago

“Buen transporte, llegada a tiempo y sin ningún inconveniente. El conductor muy amable y el vehículo cómodo.”

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Posted 1 year ago

“I took the Giant Ibis (GI) bus from Siem Reap to Phnom Penh. It was ok, but not great Issue #1: Bookaway tells you the wrong place to go in Siem Reap to get on the bus. You need to go to the GI "main terminal" on Khmer Pub Street (north of the more well known "Pub Street"), not to the GI "bus station" East of Siem Reap. This is a Bookaway issue, not GI issue. Issue #2: two stops on the way is one too many, imho. One 15-20 minute stop would be plenty... Issue #3: we arrived 1 hour late, in part due to Issue #2. The good stuff: A/C was quite good. Seats were comfortable, w/good leg room. Internet was fairly slow, but it worked (apparently not always the case). Bus itself was in good working order. Free snack (pastry) and bottle of water. There was a host on board who have good info and answered questions when/if asked (e.g. "what's the Wifi password?" The "main bus terminal" in Siem Reap is centrally located and easy to reach (easier than the wrong one Bookaway tells you to go to). The drop off point in Phnom Penh is centrally located and convenient. All is all I was satisfied, but Issue #1 could have been a BIG problem (luckily I read a review that noted the error) and it was $5 more than the Mey Hong Transport bus I took from Phnom Penh to Siem Reap which arrived right on time (only 1 stop) but didn't have internet. 4 out of five stars. Minus one star for Issue 1 and being 1 hour late...”

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Posted 1 year ago

“First time using this app. Easy to use and good responsibility. Still to ride return trip that already booked. Will review again after complete my trip.”

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Posted 2 years ago

“Reibungsloser Ablauf”

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Posted 2 years ago

“Couldn't change the ticket by myself on manage my booking, the support team later explained that it's not within the policy, but they helped me change it anyway, other that that everything was OK and they replied fast.”

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Posted 3 years ago

“Good service, got my ticket via email and booking was easy, but there was a problem with the WIFI it wasn't working in the minivan”

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Posted 3 years ago

Hi there :) Thank you for reviewing us, and I'm so sorry to hear that there was an issue with the WIFI, we will make sure to forward your review to the operator. usually, the WIFI signal depends on the route, weather, and other circumstances. Please reach out to our support team via email, we'd be more than happy to offer you a promo code for your next ride as a reimbursement. Happy travels Kait - Bookaway Team

Posted 3 years ago

“We booked tickets from Ha Giang to Hanoi with Bookaway, and got the confirmation almost immediately, even though we had to change the departure date on such short notice, the support team was very helpful. but there's one thing for improvement on the website, i couldn't find information about the van company COVID19 rules and regulations.”

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Posted 3 years ago

“I had a problem with my email and contacted support and they helped me change my email. thanks support!”

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Posted 3 years ago

We are always here to help. Until next time,

Posted 3 years ago

“We bought 2 tickets from Lima to Cusco. After reading these references, we were slightly terrified, but everything was okay. Note that you will be charged directly after booking and you have to wait for your tickets.”

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Posted 4 years ago

“Lately I made 3 bookings and in general all went well. Customer service was good when I required. BW31870, BW31862 and BW31867 However the web site should be improved specially for managing existing bookings”

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Posted 4 years ago

Bookaway is rated 4.1 based on 336 reviews