“I booked premium class train tickets for the Mombasa to Nairobi train with Bookaway, essentially because it is nigh on impossible to book direct with the rail company as a foreigner. They responded quickly whenever I had a query and so I have no criticism of their service. My one slight gripe is the very large commission they take as I paid about double the cost quoted on the actual ticket. It is a very comfortable way to travel though!”
Hi Phil,
Thank you so much for the feedback! It means a lot to us that you took the time to share this with us :) It helps us keep improving!
All the best,
The Bookaway Team
“Everything was fine. The driver was nice, the car had air-conditioning, it was comfortable. He was 20 minutes late and the car had no child seat (like almost all cars in Thailand :-)), that was the only minus.”
“Everything went fine thanks to Nexus Travels and their efficiency, but it was a bug on my reservation which didn't appear correctly on their system.
It happens...”
“All good and efficient transport service although I would suggest that drivers should not have access to mobile phones while driving. It is not only my opinion but many other users who may not mention it due to the general acceptance in Thialand.”
“I took the Giant Ibis (GI) bus from Siem Reap to Phnom Penh. It was ok, but not great
Issue #1: Bookaway tells you the wrong place to go in Siem Reap to get on the bus. You need to go to the GI "main terminal" on Khmer Pub Street (north of the more well known "Pub Street"), not to the GI "bus station" East of Siem Reap. This is a Bookaway issue, not GI issue.
Issue #2: two stops on the way is one too many, imho. One 15-20 minute stop would be plenty...
Issue #3: we arrived 1 hour late, in part due to Issue #2.
The good stuff:
A/C was quite good. Seats were comfortable, w/good leg room.
Internet was fairly slow, but it worked (apparently not always the case).
Bus itself was in good working order.
Free snack (pastry) and bottle of water.
There was a host on board who have good info and answered questions when/if asked (e.g. "what's the Wifi password?"
The "main bus terminal" in Siem Reap is centrally located and easy to reach (easier than the wrong one Bookaway tells you to go to). The drop off point in Phnom Penh is centrally located and convenient.
All is all I was satisfied, but Issue #1 could have been a BIG problem (luckily I read a review that noted the error) and it was $5 more than the Mey Hong Transport bus I took from Phnom Penh to Siem Reap which arrived right on time (only 1 stop) but didn't have internet.
4 out of five stars. Minus one star for Issue 1 and being 1 hour late...”
“First time using this app. Easy to use and good responsibility. Still to ride return trip that already booked. Will review again after complete my trip.”
“Couldn't change the ticket by myself on manage my booking, the support team later explained that it's not within the policy, but they helped me change it anyway, other that that everything was OK and they replied fast.”
Hi there :)
Thank you for reviewing us, and I'm so sorry to hear that there was an issue with the WIFI, we will make sure to forward your review to the operator. usually, the WIFI signal depends on the route, weather, and other circumstances.
Please reach out to our support team via email, we'd be more than happy to offer you a promo code for your next ride as a reimbursement.
Happy travels
Kait - Bookaway Team
“We booked tickets from Ha Giang to Hanoi with Bookaway, and got the confirmation almost immediately, even though we had to change the departure date on such short notice, the support team was very helpful. but there's one thing for improvement on the website, i couldn't find information about the van company COVID19 rules and regulations.”
