“I was having trouble with cancelling a trip I made through one of their partner companies and I emailed them and within 5minutes they cancelled it for me! Amazing service”
Hi there,
Thank you for sharing your experience. We’re glad we could help resolve your cancellation quickly. If you need anything else, we’re here to assist :)
Warm regards,
Team Bookaway
“I bought the wrong tickets and directly contacted the customer service to get help, and return the tickets. Lara from Bookaway support team immediately helped and responded me within a minute. Very quick and helpful”
Hi Annika,
Thank you for sharing your experience! We’re thrilled Lara could assist you quickly and resolve things smoothly. If you need any further help, we’re here for you.
Warm regards,
Team Bookaway
“We used this transfer service from Hanoi to Ninh Binh and had a very good experience overall.
The pick-up was from the designated meeting point. The vehicle arrived about 10 minutes late, but the communication via WhatsApp was very fast, clear, and reliable, which made us feel reassured immediately. Their assistance was excellent and very responsive.
After departure, we stopped at a point in Hanoi where we changed vehicles and continued the journey in a very comfortable limousine van. The seats were extremely comfortable, spacious, and the ride was smooth. They also provided water, which was a nice touch.
Overall, a well-organized and comfortable transfer. Absolutely recommended and definitely a service we would choose again.”
Hi Elena,
Thank you for sharing your wonderful experience! :) We’ll pass your kind words to the team.
We’d be happy to serve you again on your next trip.
Warm regards,
Team Bookaway
Hi there,
Thanks for sharing your experience. We’re glad we could take care of the changes to your booking perfectly. If you need anything else, we’re here to assist.
Warm regards,
Team Bookaway
“I bought a refundable ticket and when I didn't get my complete refund, I inquired as to why that might be. A very nice lady got back to me and cleared things up, explaining that there were parts of the ticket that were nonrefundable, namely, the insurance and processing fee . All is good now and I'm a happy camper.”
Hi Debbie,
Thank you for sharing your feedback. We’re glad the clarification helped and that you’re happy with the resolution. If you need anything else, we’re here to assist.
Warm regards,
Team Bookaway
Hi there,
Thank you for your kind words. We’re glad our support was quick and helpful. If you need anything else, we’re here to assist.
Warm regards,
Team Bookaway
“I have booked ferry rides in the Philippines. Two have been cancelled, one even without any notice. We found out only when we approached the pier. The service contact was helpful and I got a fully refund after clarifying the issue.”
Hi Juergen,
Thank you for sharing your experience. We’re glad our team could help and that you received a full refund after clarifying the issue. If you need anything else, we’re here to assist.
Warm regards,
Team Bookaway
Hi Marzena,
Thank you for the great rating! We’re thrilled you had a fast service. If you need anything else, we’re here to help.
Warm regards,
Team Bookaway
“Great company! Very professional, open-minded, and solution-oriented. Communication is easy, and any issues are handled quickly and efficiently with a real desire to find the best outcome.”
Hi there,
Thank you for your kind words. We’re pleased to hear we were able to quickly to resolve any issues with clear communication. If you need anything else, we’re here to help!
Warm regards,
Team Bookaway
“Très satisfait, nous avions demandé un échange de réservation suite à un changement de date.
Nous avons obtenu une réponse positive très rapidement quasiment instantané, top !
Merci au service client”
Bonjour Alain,
Merci pour votre retour. Nous sommes ravis que l’échange de réservation ait été traité rapidement et que vous soyez satisfait. Si vous avez besoin d’aide supplémentaire, nous sommes là.
Bien cordialement,
L’équipe Bookaway
Hi Bri,
Thanks for sharing your experience. We’re glad we could help instantly and that our team was friendly and helpful. If you need anything else, we’re here to assist.
Warm regards,
Team Bookaway
Hi there,
Thanks for sharing your experience. We’re glad Lara and our team could help you access buses in countries where language barriers exist and that our customer service has been helpful. If you need anything else, we’re here to help.
Warm regards,
Team Bookaway
Ciao Ylenia,
Grazie per aver condiviso la tua esperienza. Siamo felici che il servizio clienti sia stato preciso e veloce. Se ti serve altro, siamo qui per aiutarti.
Un caro saluto,
Team Bookaway
“I had booked thru this site for a return ferry day trip in Belize. For reasons I do not know I received no voucher/ticket. Just a confirmation. So .... I contacted Bookaway by email. Minutes later - fully resolved. Great customer service in a secure site.”
Hi there,
Thank you for sharing your experience. We’re glad to hear your issue was resolved quickly and that you felt confident with our service.
If you need anything else, we’re here to help.
Warm regards,
Team Bookaway
Hi there,
Thank you for your review! We’re glad you had a positive experience. If you need anything else, we’re here to help.
Warm regards,
Team Bookaway
Bonjour,
Merci pour votre avis ! Nous sommes ravis que vous soyez satisfait(e) et que vous ayez réservé tous vos trajets avec nous. Si vous avez besoin de quoi que ce soit, nous sommes là pour vous aider.
Bien à vous,
Team Bookaway
“A very professional company.
Had a problem with our train from Colombo to Kandy because of unfortunate storm damage to the railway line. Had to cancel. But all resolved now.”
Hi David,
Thanks for your review! We’re glad you found our team professional and that the issue has been resolved. If you need anything else, we’re here to help.
Warm regards,
Team Bookaway
Hi there,
Thanks for your review! We’re glad you had a good experience with our service. If you need anything else, we’re here to help.
Kind regards,
Team Bookaway
Hi Patrice,
Thanks for your review! We’re glad you found the rescheduling process quick and smooth. If you need anything else, we’re here to help.
Warm regards,
Team Bookaway
