Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.89

3.9 Rating 467 Reviews

72 %

of reviewers recommend Bookaway

Company Reviews

Metrics

Info

3.9

Based on 467 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was having trouble with cancelling a trip I made through one of their partner companies and I emailed them and within 5minutes they cancelled it for me! Amazing service”

Helpful Report

Posted 1 month ago

Hi there, Thank you for sharing your experience. We’re glad we could help resolve your cancellation quickly. If you need anything else, we’re here to assist :) Warm regards, Team Bookaway

Posted 2 weeks ago

“I bought the wrong tickets and directly contacted the customer service to get help, and return the tickets. Lara from Bookaway support team immediately helped and responded me within a minute. Very quick and helpful”

Helpful Report

Posted 1 month ago

Hi Annika, Thank you for sharing your experience! We’re thrilled Lara could assist you quickly and resolve things smoothly. If you need any further help, we’re here for you. Warm regards, Team Bookaway

Posted 2 weeks ago

“We used this transfer service from Hanoi to Ninh Binh and had a very good experience overall. The pick-up was from the designated meeting point. The vehicle arrived about 10 minutes late, but the communication via WhatsApp was very fast, clear, and reliable, which made us feel reassured immediately. Their assistance was excellent and very responsive. After departure, we stopped at a point in Hanoi where we changed vehicles and continued the journey in a very comfortable limousine van. The seats were extremely comfortable, spacious, and the ride was smooth. They also provided water, which was a nice touch. Overall, a well-organized and comfortable transfer. Absolutely recommended and definitely a service we would choose again.”

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Posted 1 month ago

Hi Elena, Thank you for sharing your wonderful experience! :) We’ll pass your kind words to the team. We’d be happy to serve you again on your next trip. Warm regards, Team Bookaway

Posted 2 weeks ago

“Pick up at hotel, drop off at hotel, had to make some changes after booking, was taken care of perfectly.”

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Posted 2 months ago

Hi there, Thanks for sharing your experience. We’re glad we could take care of the changes to your booking perfectly. If you need anything else, we’re here to assist. Warm regards, Team Bookaway

Posted 2 weeks ago

“I bought a refundable ticket and when I didn't get my complete refund, I inquired as to why that might be. A very nice lady got back to me and cleared things up, explaining that there were parts of the ticket that were nonrefundable, namely, the insurance and processing fee . All is good now and I'm a happy camper.”

Helpful Report

Posted 2 months ago

Hi Debbie, Thank you for sharing your feedback. We’re glad the clarification helped and that you’re happy with the resolution. If you need anything else, we’re here to assist. Warm regards, Team Bookaway

Posted 2 weeks ago

“Very quick and helpful support!”

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Posted 2 months ago

Hi there, Thank you for your kind words. We’re glad our support was quick and helpful. If you need anything else, we’re here to assist. Warm regards, Team Bookaway

Posted 2 weeks ago

“I have booked ferry rides in the Philippines. Two have been cancelled, one even without any notice. We found out only when we approached the pier. The service contact was helpful and I got a fully refund after clarifying the issue.”

Helpful Report

Posted 2 months ago

Hi Juergen, Thank you for sharing your experience. We’re glad our team could help and that you received a full refund after clarifying the issue. If you need anything else, we’re here to assist. Warm regards, Team Bookaway

Posted 2 weeks ago

“GREAT FAST SERVICE”

Helpful Report

Posted 2 months ago

Hi Marzena, Thank you for the great rating! We’re thrilled you had a fast service. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 2 weeks ago

“Great company! Very professional, open-minded, and solution-oriented. Communication is easy, and any issues are handled quickly and efficiently with a real desire to find the best outcome.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your kind words. We’re pleased to hear we were able to quickly to resolve any issues with clear communication. If you need anything else, we’re here to help! Warm regards, Team Bookaway

Posted 2 weeks ago

“Très satisfait, nous avions demandé un échange de réservation suite à un changement de date. Nous avons obtenu une réponse positive très rapidement quasiment instantané, top ! Merci au service client”

Helpful Report

Posted 2 months ago

Bonjour Alain, Merci pour votre retour. Nous sommes ravis que l’échange de réservation ait été traité rapidement et que vous soyez satisfait. Si vous avez besoin d’aide supplémentaire, nous sommes là. Bien cordialement, L’équipe Bookaway

Posted 2 weeks ago

“Was able to help me instantly with my request, we were able to get everything sorted straight away and were very friendly and helpful!”

Helpful Report

Posted 2 months ago

Hi Bri, Thanks for sharing your experience. We’re glad we could help instantly and that our team was friendly and helpful. If you need anything else, we’re here to assist. Warm regards, Team Bookaway

Posted 2 months ago

“Helped me get buses in countries where I struggled with the language and customer service has always helped when needed. Lara in particular”

Helpful Report

Posted 2 months ago

Hi there, Thanks for sharing your experience. We’re glad Lara and our team could help you access buses in countries where language barriers exist and that our customer service has been helpful. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 2 months ago

“ottimo, il servizio clienti preciso e veloce! lo consiglio!”

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Posted 2 months ago

Ciao Ylenia, Grazie per aver condiviso la tua esperienza. Siamo felici che il servizio clienti sia stato preciso e veloce. Se ti serve altro, siamo qui per aiutarti. Un caro saluto, Team Bookaway

Posted 2 months ago

“I had booked thru this site for a return ferry day trip in Belize. For reasons I do not know I received no voucher/ticket. Just a confirmation. So .... I contacted Bookaway by email. Minutes later - fully resolved. Great customer service in a secure site.”

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Posted 2 months ago

Hi there, Thank you for sharing your experience. We’re glad to hear your issue was resolved quickly and that you felt confident with our service. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 2 months ago

“Thank you”

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Posted 2 months ago

Hi there, Thank you for your review! We’re glad you had a positive experience. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 2 months ago

“Compagnie très réactive et fiable. J'ai réservé tous mes trajets de voyage avec eux !”

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Posted 2 months ago

Bonjour, Merci pour votre avis ! Nous sommes ravis que vous soyez satisfait(e) et que vous ayez réservé tous vos trajets avec nous. Si vous avez besoin de quoi que ce soit, nous sommes là pour vous aider. Bien à vous, Team Bookaway

Posted 2 months ago

“A very professional company.”

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Posted 2 months ago

Hi there, Thanks for your review! It means a lot to us :) If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 2 months ago

“A very professional company. Had a problem with our train from Colombo to Kandy because of unfortunate storm damage to the railway line. Had to cancel. But all resolved now.”

Helpful Report

Posted 2 months ago

Hi David, Thanks for your review! We’re glad you found our team professional and that the issue has been resolved. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 2 months ago

“Good service”

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Posted 3 months ago

Hi there, Thanks for your review! We’re glad you had a good experience with our service. If you need anything else, we’re here to help. Kind regards, Team Bookaway

Posted 2 months ago

“Due to flight cancellation, I had to reschedule our trip departure time This was done very quickly by Bookaway”

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Posted 3 months ago

Hi Patrice, Thanks for your review! We’re glad you found the rescheduling process quick and smooth. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 2 months ago

Bookaway is rated 3.9 based on 467 reviews