Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.89

3.9 Rating 434 Reviews

73 %

of reviewers recommend Bookaway

Company Reviews

Metrics

Info

3.9

Based on 434 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a few questions regarding tickets , emailed the team ! Very helpful !!!”

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Posted 14 hours ago

“Good and fast assistance !”

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Posted 3 days ago

“GJ Sorted us out”

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Posted 1 week ago

“Excellent service. I needed a refund because of a medical emergency and couldn’t travel. Received the refund no problem. Would use them again.”

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Posted 1 week ago

“excellence! I needed to change my booking and support (Lara, Kate & Taylor) were right on it!”

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Posted 1 week ago

“Great assistance during The booking proces which had Some difficulties first . Use Google Chrome solved the issues .”

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Posted 1 week ago

“Great response time, haven’t traveled yet but i have a good feeling about it”

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Posted 1 week ago

Hi there, Thank you for your note! We’re glad our response time gave you a good impression :) If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 1 week ago

“Lara helped me online with a small change to my luggage. Communication via email was fast and efficient”

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Posted 1 week ago

Hi there, Thank you for your note! We’re glad Lara could assist quickly. If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 1 week ago

“The date of a booked bus trip had to be changed. They responded very quickly and everything was arranged in no time. Excellent service!”

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Posted 2 weeks ago

Hi there, Thank you for your note! We’re glad we could help quickly and get everything arranged smoothly for your trip. If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 1 week ago

“I made a mistake during my reservation and within 24h I got in contact with the support team and they solve the problem for me in 30 minutes.”

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Posted 2 weeks ago

Hi Hugo, Thank you for your note! We’re glad we could resolve the issue quickly and that everything was sorted before your trip. If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 1 week ago

“Transport from Tamarindo to San Jose with Mario Rivera. Great journey and nice conversation throughout with stops as needed. Mario was a really nice guy!!”

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Posted 2 weeks ago

Hi Chris, Thank you for your kind words! We’re glad you had a great journey and enjoyed the stops and conversation. If you need anything else, just let us know. Kind regards, Team Bookaway

Posted 1 week ago

“Allways helping and answering questions!”

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Posted 2 weeks ago

Hi there, Thank you for your kind words! We’re glad we could help and answer your questions. If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 1 week ago

“Vše v pořádku. Děkuji”

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Posted 3 weeks ago

Dobrý den, Děkujeme za vaši zpětnou vazbu! Jsme rádi, že je vše v pořádku a že jste spokojen(a). S pozdravem, Tým Bookaway

Posted 1 week ago

“Very good service! And a good ride on time with their boat”

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Posted 3 weeks ago

Hi there, Thank you for sharing your experience! We’re glad you had very good service and a timely ride with our boat. If you need anything else, we’re here to help. Warm regards, The Bookaway Team

Posted 1 week ago

“Des conseillers, conseillères qui ont répondu rapidement à mes questions pour régler mon problème. Entièrement satisfaite de l’aide apportée.”

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Posted 1 month ago

Bonjour Martine, Merci d’avoir partagé votre expérience ! Nous sommes ravis que des conseillers aient répondu rapidement à vos questions. Si vous avez d’autres questions ou besoin d’assistance, nous sommes là pour vous aider. Bien cordialement, L'équipe Bookaway

Posted 1 week ago

“The Customer Service team provided an outstanding level of service. Their responsiveness in handling my request to move our booking’s ,which was necessitated by a change of flight was truly impressive. Successfully resolving this in just 2-3 working days is incredibly fast and speaks volumes about their efficiency and dedication.”

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Posted 1 month ago

Hi Ann, Thank you for sharing your experience! We’re glad our Customer Service team provided outstanding service and resolved your booking quickly. If you ever need assistance again, we’re here to help. Warm regards, The Bookaway Team

Posted 1 week ago

“Quickly and helpful support...perfect Like all the times before i ha a question.”

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Posted 1 month ago

Hi Ingo, Thank you for sharing your experience! We’re glad our support was quick and helpful. If you ever need assistance again, we’re here to help. Warm regards, The Bookaway Team

Posted 1 month ago

“Always efficient, polite and helpful.”

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Posted 1 month ago

Hi Angus, Thank you for sharing your experience! We’re glad to hear our service was efficient, polite, and helpful. If you ever need assistance again, we’re here to help. Warm regards, The Bookaway Team

Posted 1 month ago

“Efficient customer service”

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Posted 1 month ago

Hi Valentin, Thank you for sharing your experience! We’re glad to hear our customer service met your needs efficiently. If you ever need assistance again, we’re here to help. Warm regards, The Bookaway Team

Posted 1 month ago

“Amazing customer support. Had to update departure day and pick up location. I did it in a few seconds thanks to a super responsive and kind customer service.”

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Posted 1 month ago

Hi Alessia, Thank you so much for your wonderful review! We’re so happy to hear you had a quick and smooth update to your departure day and pick-up location. If you need any more assistance, we’re here to help. Warm regards, The Bookaway Team

Posted 1 month ago

Bookaway is rated 3.9 based on 434 reviews