Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.91

3.9 Rating 457 Reviews

73 %

of reviewers recommend Bookaway

Company Reviews

Metrics

Info

3.9

Based on 457 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a refundable ticket and when I didn't get my complete refund, I inquired as to why that might be. A very nice lady got back to me and cleared things up, explaining that there were parts of the ticket that were nonrefundable, namely, the insurance and processing fee . All is good now and I'm a happy camper.”

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Posted 2 days ago

“Very quick and helpful support!”

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Posted 1 week ago

“I have booked ferry rides in the Philippines. Two have been cancelled, one even without any notice. We found out only when we approached the pier. The service contact was helpful and I got a fully refund after clarifying the issue.”

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Posted 1 week ago

“GREAT FAST SERVICE”

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Posted 1 week ago

“Great company! Very professional, open-minded, and solution-oriented. Communication is easy, and any issues are handled quickly and efficiently with a real desire to find the best outcome.”

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Posted 1 week ago

“Très satisfait, nous avions demandé un échange de réservation suite à un changement de date. Nous avons obtenu une réponse positive très rapidement quasiment instantané, top ! Merci au service client”

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Posted 1 week ago

“Was able to help me instantly with my request, we were able to get everything sorted straight away and were very friendly and helpful!”

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Posted 2 weeks ago

Hi Bri, Thanks for sharing your experience. We’re glad we could help instantly and that our team was friendly and helpful. If you need anything else, we’re here to assist. Warm regards, Team Bookaway

Posted 1 week ago

“Helped me get buses in countries where I struggled with the language and customer service has always helped when needed. Lara in particular”

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Posted 2 weeks ago

Hi there, Thanks for sharing your experience. We’re glad Lara and our team could help you access buses in countries where language barriers exist and that our customer service has been helpful. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 1 week ago

“ottimo, il servizio clienti preciso e veloce! lo consiglio!”

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Posted 2 weeks ago

Ciao Ylenia, Grazie per aver condiviso la tua esperienza. Siamo felici che il servizio clienti sia stato preciso e veloce. Se ti serve altro, siamo qui per aiutarti. Un caro saluto, Team Bookaway

Posted 1 week ago

“I had booked thru this site for a return ferry day trip in Belize. For reasons I do not know I received no voucher/ticket. Just a confirmation. So .... I contacted Bookaway by email. Minutes later - fully resolved. Great customer service in a secure site.”

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Posted 3 weeks ago

Hi there, Thank you for sharing your experience. We’re glad to hear your issue was resolved quickly and that you felt confident with our service. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 1 week ago

“Thank you”

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Posted 3 weeks ago

Hi there, Thank you for your review! We’re glad you had a positive experience. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 1 week ago

“Compagnie très réactive et fiable. J'ai réservé tous mes trajets de voyage avec eux !”

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Posted 3 weeks ago

Bonjour, Merci pour votre avis ! Nous sommes ravis que vous soyez satisfait(e) et que vous ayez réservé tous vos trajets avec nous. Si vous avez besoin de quoi que ce soit, nous sommes là pour vous aider. Bien à vous, Team Bookaway

Posted 1 week ago

“A very professional company.”

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Posted 3 weeks ago

Hi there, Thanks for your review! It means a lot to us :) If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 1 week ago

“A very professional company. Had a problem with our train from Colombo to Kandy because of unfortunate storm damage to the railway line. Had to cancel. But all resolved now.”

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Posted 3 weeks ago

Hi David, Thanks for your review! We’re glad you found our team professional and that the issue has been resolved. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 1 week ago

“Good service”

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Posted 1 month ago

Hi there, Thanks for your review! We’re glad you had a good experience with our service. If you need anything else, we’re here to help. Kind regards, Team Bookaway

Posted 1 week ago

“Due to flight cancellation, I had to reschedule our trip departure time This was done very quickly by Bookaway”

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Posted 1 month ago

Hi Patrice, Thanks for your review! We’re glad you found the rescheduling process quick and smooth. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 1 week ago

“Clear and friendly!”

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Posted 1 month ago

Hi there, Thanks for your review! We’re glad you found Bookaway clear and friendly. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 2 weeks ago

“Booked up really easy and sorted out a little problem straight away”

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Posted 1 month ago

Hi Alan, Thank you for your review! We’re glad the booking was easy and we could sort out the issue quickly. If you need anything else, we’re here to help. Kind regards, Team Bookaway

Posted 2 weeks ago

“Had a few questions regarding tickets , emailed the team ! Very helpful !!!”

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Posted 1 month ago

Hi there, Thank you for your review! We’re glad the team could help with your ticket questions. If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 2 weeks ago

“Good and fast assistance !”

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Posted 1 month ago

Hi there, Thank you for your review! We’re glad the assistance was good and fast. If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 2 weeks ago

Bookaway is rated 3.9 based on 457 reviews