Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.89

“I am not happy I booked a bus transfer in Egypt and the ticket says partially refundable. I had to cancel my trip and now I am getting different emails from them says it’s not refundable and the operator does not allow cancellations …. But I have a confirmation email saying partially refundable. So who is lying. Don’t book with them they don’t help and don’t reply emails for days.”

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Posted 2 weeks ago

“Avoid booking with Bookaway: useless customer service, wrong information about schedules of local operators, terrible app and absolutely careless attitude to clients. Here is my case. I booked transportation with Bookaway 10 days ago - 1) 2 train tickets from Casablanca to Marrakech (March 17, receipt #1070-3251, BW4851293), 2) 2 bus tickets from Marrakech to Rabat (March 20, receipt #1264-8994, BW4850883). On March 3, they sent me the confirmation email for the bus trip with missing information about the seats. I tried to download the tickets in PDF via the link provided but this link does not work - instead of your tickets you get error 406. As for the train tickets they claimed that ONCF (Moroccan train operator) issues tickets a few days before departure and they will keep that under control. I wrote to their customer support asking to fix the problem with downloading tickets via the provided link or to email those ticket as a PDF attachment. On March 6, Taylor from the customer support replied with apologies and promise to send me the bus tickets as an attachment in near time. Taylor (Bookaway) Mar 6, 2026, 11:01 GMT+2 Hi Vladimir, Thanks for reaching out! I’m really sorry for the trouble with the tickets and for the frustration with the previous replies and the app experience. Our team is now reviewing the issue with the ticket download link and the missing seat details, and they will work on sending your confirmed ticket as a PDF attachment to your email. We’ll update you by email as soon as we have the file ready for you. Taylor - Bookaway Team Today is March 12 and nothing happened. The link still does not work, the bus tickets as an attachment were not sent, train tickets are missing (5 days before the departure date!). I emailed a few reminders - no replies at all. Moreover I found out that Bookaway info on train departure schedules does not match the ONCF departure schedules displayed on the operator' website. According to Bookaway my train from Casablanca to Marrakech is due to depart at 09:37 am, while on the ONCF site the departure time is 09:44. By the way, I booked another train trip (March 21, from Rabat to Tangier) with another agency (travelling.com) and on the next day I got from them ONCF tickets without any problem. Finally, Bookaway app is terrible - very slow and some functions are not effective, e.g. the function of changing tickets. To conclude: Bookaway is a nightmare, stay away from them! I”

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Posted 3 weeks ago

“Good luck getting reliable transit from Bookaway. We booked a trip that was cancelled right before departure, leaving us scrambling to find alternative transportation. We gave them a second chance and booked again through the app, only to have that trip cancelled as well again with no warning until just before departure. This caused us to miss pre-booked vacation excursions and lose one to two days of our planned trip. We wouldn’t book with them again. When we were forced to find alternative transportation, it cost us additional time and money. This level of unreliability is unacceptable. This company completely failed us twice. Zero stars.”

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Posted 1 month ago

Hi Philip, We’re sorry to hear about this situation. We checked our system and weren't able to find any cancelled bookings under your email. Please share your booking reference, travel dates, and any screenshots or details you have so we can investigate promptly and address this. Best wishes, The Bookaway Team

Posted 1 week ago

“No Stars. Minus stars. If you want tickets for buses which don't exist this is the site for you. It's simply a con. They'll pocket the cash. Customer service will ignore you. Choose an alternative site to book your tickets. Honestly.”

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Posted 1 month ago

Hi David, We’re sorry to hear about your experience. Please share your booking reference, the date, and any screenshots or details you have so we can investigate and address this promptly. Best wishes, The Bookaway Team

Posted 1 week ago

“Stay away from Bookaway! Those SCAMMERS charge your ticket with high fees for giving you no service in return! A few weeks ago, I bought a ticket for the San Pedro- Chetumal ferry. When I arrived at the port, I was told that the Mexican Coast Guard had closed the border due to weather conditions, so my ferry was canceled and would resume in three days. Bookaway didn't inform me of this, and when I requested a refund (presenting the official communication from the Mexican authorities), they told me they would investigate (even though the evidence was clear) and let me know. Since then, they've disappeared. They don't reply me anymore. They're are simply neither trustworthy nor serious; stay away. The most funny thing is that they claim that the company was founded from travellers for travellers aahhahah...that's so ridicolous”

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Posted 1 month ago

Hi Lorenzo, Thanks for taking the time to share this review. I see the booking you're referring to has been fully refunded already. If you have any other concerns, please make sure to get in contact with us. Best wishes, The Bookaway Team

Posted 2 weeks ago

“Unfortunately I never checked this company prior to my booking , big mistake . This is a third party booking agency based in Isreal offering a booking service in Asia. Firstly, it’s not a real time booking agency , this is only revealed after you have paid your fare in full plus their fees , then they say 100% zero cancellation refund . So @ 9.30am I paid in full and got a email confirmation of my booking , then I notice it’s says processing ticket , my train departure 9.30pm , overnight train in Vietnam. After I paid US $160 , the train operator refused to accept my booking confirmation .Despite My email confirmed 1. The cabin type double , 2. Departure date and time. 3. One passager , all confirmed no conditions. Long story short Bookaway sold me a ticket without confirming with operator, they sold me a service they did not provide. I had to pay the operator a further €140 uk to be allowed on the train. So now my ticket is costing over us $300 ,when I could have had a twin cabin for $100. My contract is with bookaway not the train operstor. Bookaway have refused to engage on a refund. It’s applauding a company can act and behave so disreputably, this is fraudulent , taking money for a service you cannot provide. Third party sellers are really becoming redundant and should only be used as a reference point so you can then deal direct with the service provider. After doing an google search, Bookaway has a terrible reputation online for services offered , avoid this company at all costs. I have reported this fraudulent activity to my bank who will take immediate action to recover these monies. I will further report Bookaways practices to all relevant regulatory bodies , they must not be permitted continuing defrauding customers. AVIOD AVIOD AVIOD”

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Posted 2 months ago

“I booked a vehicle service in advance. And the operator didn’t show up. I requested refund right away with all documents as per the request of Bookaway even the receipt of Uber service that I had to take due to the no-show of the operator. And it’s more than 10 days since then and Bookaway keeps saying that they’re under investigation with the operator who has never provided evidence of their completing the service. Requesting all relevant evidence from the client’s part while just listening to what operator says? I will never use this service again. And because of the no-show of the operator, I wasted more than an hour at the airport after midnight, meaning that not only inconvenience but also safety risk was caused. Normally I don’t write review but leaving this review so that no more people are affected due to the irresponsible service of Bookaway. I’ve been using this platform more than a year with no any significant issue but it is time to say goodbye”

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Posted 2 months ago

Hello Jihy, Thank you for sharing your experience with us, and we’re truly sorry for the frustration, inconvenience, and stress this situation has caused, especially given the late hour and the safety concerns you mentioned. At this time, your case is still under review and has not been closed yet. To clarify the timeline: when you initially informed us of the no-show, we escalated the case to the operator immediately. The operator later claimed that the service was completed, which is why we reached back out to you for clarification and supporting details. Once you confirmed that the service did not take place and provided the requested documentation (including the Uber receipt), we escalated the matter back to the operator again. As part of our internal guidelines, we are required to give the operator a final opportunity to respond and provide evidence. That said, please rest assured that if the operator fails to respond or cannot substantiate their claim, we will step in and resolve the case from our side. We understand that the investigation period feels long, and we sincerely apologize for the delay. Your safety and experience are important to us, and we appreciate your patience while we complete this process properly. We’ll follow up with you as soon as we receive the operator’s response or once we’re able to proceed with a resolution independently. Thank you again for bringing this to our attention. The Bookaway Team

Posted 2 months ago

“They completely messed up our tip in Laos by taking over 30 hours to let us know our train was fully booked. There were then no other options available. Sent so many emails trying to confirm it. Customer service was awful. They really messed up Christmas day for us, unforgivable. Never again!”

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Posted 3 months ago

Hi Robert, I’m very sorry to read this. High season in Laos can be challenging, and bookings made close to travel dates are more vulnerable to sell-outs while confirmations are manually reviewed. We can confirm the booking was cancelled and fully refunded, but the delayed communication and outcome were understandably disappointing. Your frustration is completely valid, and I’m sorry this was your experience. If you need anything else, please let us know. Kind regards, The Bookaway Team

Posted 2 months ago

“This was one of the worst booking experiences we have ever had. We booked for December 15, but at the end of the booking process the date suddenly appeared as December 19 — this was not caused by any mistake on our side. We contacted customer service immediately. In their first response, customer support clearly and explicitly confirmed that they would change our departure date to December 15 and that we would receive a confirmation email once the booking was updated. This was not vague wording; it was a clear commitment. However, in a second email, they suddenly claimed that the change was no longer possible because December 15 was supposedly unavailable. This directly contradicts their earlier message and demonstrates extremely poor internal communication. After that, they stopped responding to our emails entirely. We have paid in full but did not receive a usable service. We are now left with a booking we cannot use, no support, and unnecessary stress. Promising a solution and then withdrawing it — and ultimately ignoring the customer — is unacceptable and highly unprofessional. This experience feels misleading and unfair. Based on how this situation was handled, I cannot recommend this service.”

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Posted 3 months ago

Hello Martina, Thank you for taking the time to explain what happened. We’re truly sorry for the frustration and stress this situation caused. After reviewing your case in detail, we can confirm that an incorrect response from our AI-assisted system caused the confusion regarding the travel date. We sincerely apologize for this error and for the conflicting information you received afterward. We understand how disappointing it is to be given a clear confirmation and then have that reversed, and we acknowledge that this fell short of the service standard we aim to provide. We’d also like to confirm that the full amount paid has now been refunded, as the booking could not be used. We appreciate you bringing this to our attention. Your feedback is being shared internally to help us improve our processes and prevent similar issues in the future. Thank you for your patience, and again, our sincere apologies for the experience you had. The Bookaway Team

Posted 2 months ago

“Terrible service”

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Posted 3 months ago

Hi there, We’re very sorry to read about your experience. This isn’t the standard we aim for. Please share your booking details (booking number, date, route) so we can review what happened and address it with the operator. You can reach us at support@bookaway.com If you need anything else, please let us know. Kind regards, Team Bookaway

Posted 2 months ago

“Terrible- don’t book with this company. Cancelling a booking by email just before the bus departs leaving me stranded. No telephone call or offer of help or support whatsoever!”

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Posted 5 months ago

Hi Nick, We’re sorry to hear about the frustration and being left stranded. Unfortunately, there are things that are outside of power, such as last minute cancellation due to diverse factors. We’ll review what happened and coordinate with the operator to understand and address this issue. If you can share your booking details, we’ll look into a resolution and future improvements. Best regards, The Bookaway Team

Posted 4 months ago

“Every uncomfortable seat taken in the Van. Bags had to be placed in the lap, 20 stops , 4 hour trip , Beware !!! Avoid at all costs !!!”

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Posted 5 months ago

Hi Eric! We’re sorry to hear the trip wasn’t as comfortable as expected. The service you booked was a standard shared transfer, which may include multiple stops and limited luggage space. Travel times can also vary slightly depending on traffic and local conditions. We’ll share your feedback with the operator to help improve the experience for future travelers. The Bookaway Team

Posted 4 months ago

“Every uncomfortable seat taken in the Van. Bags had to be placed in the lap, 20 stops , 4 hour trip , Beware !!! Avoid at all costs !!!”

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Posted 5 months ago

Hi Eric! We’re sorry to hear the trip wasn’t as comfortable as expected. The service you booked was a standard shared transfer, which may include multiple stops and limited luggage space. Travel times can also vary slightly depending on traffic and local conditions. We’ll share your feedback with the operator to help improve the experience for future travelers. The Bookaway Team

Posted 4 months ago

“In my 1 week stay in Costa Rica, 3 of my trips were cancelled. You reply back to their email and get error messages. Been back 23 days, still haven't processed my refund. They cancel a trip and you have to provide the proof. No accountability. No I'm sorry for the inconvenience. The fact that you have to fight to get your money back on a cancelled trip from them! Unacceptable & unprofessional! Customer service is lengthy, "Their team is still working on it". You reply to their messages, get an error message. Every time you respond another agent responds to you, so you have to repeat yourself instead of them reading the email thread. Which just adds to their delayed "team working on it"!”

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Posted 5 months ago

Hi Karina, Thanks for your review. We're sorry to hear about your experience. I have reached out to you in private to sort this out. We sincerely apologize for not addressing your claims more efficiently. Make sure to reach back to us if you need anything else. Happy travels, The Bookaway Team

Posted 5 months ago

“In Tanzania I booked my ticket from dar es salaam to Dodoma. Booking reference number: BW4212666. Morning 6am train. Upon reaching the station I was told that the ticket was never payed for though I paid to bookaway. I had to pay again for same journey. Not sure if I will get my refund back ?”

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Posted 5 months ago

Hi Sachin, I hope you're doing well! We're sorry to hear about this situation. We contacted you in private to further investigate this case. Best wishes, The Bookaway Team

Posted 5 months ago

“utter scam..booked and paid first class Aswan to Luxor..tickets not issued until 15 minutes before travel and were 3 rd class...turns out there is no first class on that train. stay well away”

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Posted 5 months ago

Hi there, sorry to hear about your experience. In order to check what happened, we’ll need your booking details, could you please send us your reference number or the email used for the reservation? You can reach our support team at support@bookaway.com. Sofi - The Bookaway Team

Posted 5 months ago

“We booked bus tickets from Hurghada to Cairo departing 8am. Several days before, I asked if we could change the departure time to 9am but were told this wasn't possible. So we woke up at 6am, rushed through breakfast to get to the Go bus station before 8am only to be turned away from the bus because Bookaway issued tickets departing 9:30am! So we are now waiting at the bus station for an hour and a half with no air conditioning and flies everywhere and we'll be arriving at Cairo later than planned.”

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Posted 6 months ago

Hi there, sorry to hear about your experience. In order to check what happened, we’ll need your booking details. Could you please send us your reference number or the email used for the reservation? You can reach our support team at support@bookaway.com. Sofi - The Bookaway Team

Posted 5 months ago

“Endless communication issues, no reliability an at the end I even paid the ticked I never had the chance to use. After endless discussions no good will regarding the ticked price or anything at all from the company. Last time for me using Bookaway.”

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Posted 6 months ago

Hey there, We are very sorry to hear about what happened and your negative experience. Unfortunately, I couldn't find a booking under your name in our system in order to check about what happened and provide you with a resolution. Please contact us at Support@Bookaway.com and our support team will help you with this. Your feedback is incredibly valuable to us, and we appreciate you bringing this issue to our attention. Our sincerest apologies, The Bookaway Team

Posted 6 months ago

“We booked through Bookaway, expecting a 3-hour transfer to Cat Ba. It took 6.5 hours, we missed our cruise, and faced extra costs. Despite clear evidence the delay was due to poor planning, Bookaway sided with the operator and offered only 10% refund. They claim the service was “completed” even though it arrived hours late. Zero accountability and no protection for customers. Would not book with them again.”

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Posted 7 months ago

“Terrible customer service! They stop replying or help you after buying the tickets.”

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Posted 7 months ago

Hello Yoko, We’re sorry for the frustration you experienced. Our team actually reached out to you a couple of times but did not receive a response. We also apologize for the delay, as we’ve been handling a high number of requests. For urgent matters, please contact us through our Instagram or Facebook messages so we can assist you faster. We'll contact you once again privately in case you need further assistance. Best, The Bookaway Team

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

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