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Bookaway Reviews

4.1 Rating 336 Reviews

79 %

of reviewers recommend Bookaway

Company Reviews

4.1

Based on 336 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 62%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Bookaway 1 star review on 17th March 2023

Bookaway 5 star review on 27th May 2022

Bookaway 5 star review on 27th May 2022

Bookaway 5 star review on 27th May 2022

Bookaway 5 star review on 27th May 2022

Bookaway 5 star review on 29th April 2022

Bookaway 5 star review on 30th January 2022

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our travel in bus with you was horrible ! 1) It was more expensive if you compare with the price in hotels in Ha Tien or Chau Doc, but it's ok if all your organisation was perfect and confort was better ! But it wasn't !! 2) we taked 4 bus and between them nobody explain to us why we need to change or where we had to go ! 3) in your information, you say the arrival was for 11.30am... we arrive at 2h30pm !! Never again with you !”

Posted 4 years ago

“Booked a train ticket Da Nang to Hue. Listed as Pending for days. Never replied to my email Happy to take your money but never issued our tickets. Total Scam Don't use this site”

Posted 4 years ago

Hey Kyle, Im sorry to hear that your booking was pending for over 24 hours. Did you try to contact our support? Our support team is available 24/7 on email ,Whatsapp, chat and by phone. If you would like us to check the status of the booking you can always email your reference number to support@bookaway.com and we will be more than happy to assist you! Here always,

Posted 4 years ago

“Bookaway sold me a ticket for a sailing 24 hours prior to the sailing, that was not sailing. They knew that it was not sailing, the ferry company informed me that the sailing had been canceled days prior to me purchasing my ticket from Bookaway. I was reimbursed from the ferry company only for the price of my ticket, not for the included cost that I paid Bookaway to sell me that bogus ticket. NICE WAY TO MAKE A LIVING, BOOKAWAY, ripping off and scamming good meaning tourists. Don't purchase from this company, you may as well throw your money in the sea for all that you will get for your efforts.”

Posted 4 years ago

“We booked a week in advance a sleeping bus from Nha Trang to Ho Chi Minh, never received confirmation email. Was contacting bookaway using email and live chat and they continue to say confirmation is coming. 4 hours before scheduled departure they finally say in chat that bus is full and booking had been canceled and refund in 7-10 days. Now may miss a connecting flight and ruin holidays. NEVER USE THIS COMPANY!!!”

Posted 4 years ago

“De la poudre aux yeux. Il est en effet pratique de pouvoir acheter ses billets le soir pour le lendemain en quelques cliques sans aller en agence. Les promesses sur la pub sont geniales. Encore faut il les tenir. J'ai acheté 2 billets au départ de Siem reap pour aller à Kampot. L'annonce est clair : bus couchette ( avec belle photo d'un bus de luxe couchette spacieuse ) Pas d'arrêt sauf pour manger et toilette 15h de route Départ 20h30 arrivée 11h a Kampot. Départ La couchette est bien plus petite que sur la photo de l'annonce, pas de fenêtre et même pas de quoi s'éclairer si on veut lire par exemple. J'ai découvert par la suite que nous étions dans un bus hôtel et pas dans un bus luxe comme sur la photo de votre annonce. Une pause comme convenu pour manger et passer au toilette. 6h du matin réveil ... Dernier arrêt on sort du bus On se retrouve devant une agence fermée Personne ne parle anglais et donc personne ne nous explique. Mon GPS me donne ma position Sihanouk ville. La je me dis zut j'ai raté l'arrêt. Mais non en fait c'est la que un autre bus doit venir nous prendre pour Kampot. 3 heure a attendre un autre bus, assis au sol sous le soleil. Un van pas confortable du tout arrive puis 2h30 de voyage sans clim. Après tout ça je vous écrit pour vous faire part de mon mecontentement. Je ne reproche rien aux personnes qui travaillent dans la compagnie de bus car eux ont fait leur travail. Je dis que votre annonce est mensongère Voyager dans de "mauvaises" condition ne me dérange pas si on me le dit en avance. J'ai eu le droit a un message automatique puis ensuite une personne m'a remercié pour les informations et m'a averti que j'aurai une réponse dans les heures qui suivent. Cela fait plus de 48h que j'attend de vos nouvelles. J'estime être en droit de demander un geste commercial a la hauteur du manquement de sérieux de votre part. J'ai deja acheter un autre billet via votre site. Je ne suis pas rancunier je vous fait juste remarquer aux yeux de tous la négligence dont vous faites preuve a l'égard de vos clients 60 euros pour un trajet qui ne correspond en aucun cas a votre descriptif. Je vous ai ecrit via WhatsApp et email pour trouver une solution mais rien y fait alors Voilà Mon premier post/avis sur les réseaux”

Posted 4 years ago

“Took my money for a train ticket and ran. Wouldn’t answer emails or phone. If you use this company for anything, you are a bigger fool than me!”

Posted 4 years ago

“Booked bus and ferry tickets from Ao Nang, Krabi to koh Pha-ngan. The bus didn’t even turn up so had to get a taxi costing double the amount and missed ferry as we were late from waiting for so long. No refund offered. DO NOT USE!!!”

Posted 4 years ago

“DO-NOT-USE-BOOKAWAY We booked and paid for bus tickets from Dalat to Na Trang online. They have never send us the final tickets as promised within 24 hours. This caused us to buy new tickets at the local bus station and wait for multiple hours.”

Posted 4 years ago

“Extrapaid everything. More than double of the price of the counter.”

Posted 4 years ago

“Booking confirmed with pick up but pick up never came. IMPOSSIBLE to reach Bookaway by chat, numerous international and local Thai numbers, Line etc. NO customer service. Had to get to the ferry on our own. NEVER book with them again !”

Posted 4 years ago

“Took our money. They have not sent the tickets. They have not answered the webchat and emails. DO NOT USE THIS SERVICE THEY ARE INCAPABLE OF PROVIDING A RELIABLE SERVICE”

Posted 4 years ago

“Atrocious. No service apart from to themselves for taking your money. We paid double we should have for tickets in Thailand. We were refused tickets because we had no ID number. No assistance from Bookaway. Robbers. Do not use.”

Posted 4 years ago

“I purchased a ticket from bookaway for JJ express Yangon to Bagan. We received the confirmation mail but without any seat number. It was bit strange, bookaway support service told us just to show the confirmation mail to bus agency. That's all no names, nothing When we were at the bus station right on time there wasn't any reservation number matching with ours and no availability at all. Bookaway reservations doesn't have any customers name or booking number but just website name. Whoever comes first from bookaway gets the seat!! It was impossible to reach bookaway.com support via phone, chat, mail. We had to find another ticket on ourself Avoid working with this page, its a total scam”

Posted 4 years ago

“I used bookaway on to sepparate occasions both of which left me severely disappointed. The first time I booked a bus from Saigon to mui ne, despite claiming that a conformation will be sent within 24 hours, 2 days later I still didn’t receive one. Using the customer service from bookaway has been a extremely painful experience, but atleast in that instance I did receive the ticket one day before departure of the bus, and After several e-Mails and messages. The second time using the service was even worse. I booked a bus ride from Saigon to Vung Tau, they sent me a ticket with the wrong date on it, despite like a small issue it still hasn’t been resolved to this day. The WhatsApp customer service seems like a great thing at first but after realizing that all they do is write that they will try to resolve the issue, but they never follow up on that. Don’t use this company it will cause you more stress than comfort!”

Posted 4 years ago

“I used them for three times in Nepal. Two works OK, but last one not accepted by the bus. I had to pay for the ride on the bus. They didn't communicate after and the only way to get my money back is by using PayPal. Not recommend....”

Posted 4 years ago

“They have a phone number yet no one picks up, and doesn’t reply to emails. My boyfriend and I booked 2 separate cabins on a bus from sapa to Hanoi, and they email us on the day of and say the our bus doesn’t have any single cabins available, yet we bought the tickets before? They then tried to switch us onto a different bus but didn’t reply to any follow up emails or calls. Do not use this service. You are better off using any other possible site”

Posted 4 years ago

“Do not use! We purchased tickets online, turned up at station and showed ticket to manager. He told us to sit down, and then when our bus came, said we werent on this one, and that another one was coming. Nothing turned up and he made us pay a further 500VND to get the last hus, stating we should have got on the first bus. Pure jokes. Didnt seem like this was the first time this might have happened. His attitude was appauling 'not my problem, not my problem'. I would definately not reccommend this”

Posted 4 years ago

“I bought 2 bus ticket from Nha Trang to Dalat for my friend & I at Bookaway website. When we went to the counter to collect the tickets on that day, the bus operator (The guy in the photo) rejected our e-ticket and told us system showed we've cancelled the transaction earlier. I showed him the payment that i made but he insisted that we have to purchase another bus ticket for VND600,000 (USD25) else we are not allowed to get in the bus. I refused to pay again and started to raise up my voice to argue with him. He after that realized we're being stared and agree to let us get into the bus. During the argument, he was keep on mentioning not to buy e-ticket from online, as most of the websites are scam sites and I'm doubting is Bookaway is one of them or the guy was trying to cheat our money. It's really spoiling my holiday.”

Posted 4 years ago

“I only wish I had read the below reviews belge booking. Exactly the same story - prepaid online, arrived to find no tickets are reserved for us. Tried calling/emailing/texting but complete silence and abysmal customer service. I’ve travelled extensively and have never encountered a scam to this magnitude. I hope whatever sub-humans run this charade get what’s coming to them.”

Posted 4 years ago

“Do NOT use this company as they do not exist... I paid for 2 tickets, but no tickets sent... No reply from they... Real SCAMMERS !!”

Posted 4 years ago

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Bookaway is rated 4.1 based on 336 reviews