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Bookaway Reviews

4.1 Rating 336 Reviews

79 %

of reviewers recommend Bookaway

Company Reviews

4.1

Based on 336 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 62%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Bookaway 1 star review on 17th March 2023

Bookaway 5 star review on 27th May 2022

Bookaway 5 star review on 27th May 2022

Bookaway 5 star review on 27th May 2022

Bookaway 5 star review on 27th May 2022

Bookaway 5 star review on 29th April 2022

Bookaway 5 star review on 30th January 2022

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We book three tickets the seats were located on wheel hub. There was no space for legs.bus was jamp pack and luggage was stored on the aisle,and can not move.if you you have to walk on the luggage to exit. When we want to complain, there was no body Do not book with this website You will end up with a dangerous bus journey”

Posted 4 years ago

“They sold me a ticket for the bus line who doesn't operate anymore. After I sent them an email asking for a refund they didn't give me any response till now! You should avoid them just because they doesn't care about they customers!”

Posted 4 years ago

“Provided me with a voucher for a non-existent company leading me to miss a legitimate bus which supposedly was booked out. Sort of scam.”

Posted 4 years ago

“This company is working with subcontractors there are goodones and bad ones. Bookaway can also force them to come with a solution if things not going right. But they dont... Bookaway choose they easyway and refund without service, therefor a kind of scam-ish Made a booking incl a pickup at hotel with bus at 0850. The company send a grab motorbike who refused my backpack at 0915 (after calling where the pickup bus was). The company told me it was too late and the bus left and that I wasnt in time. I asked multiple times where the collection point was so I can arrange a car or a 2nd bike for my backpack. But the company refused to cooperate and told me I was the one that was delaying... The company offered refund were I payed for a service, the company told me that they wont help me further. I booked a private car for 145 usd to avoid missing my booked trips. This shoulde be done by the company in order to forfill the agreement.”

Posted 4 years ago

“They charge me and then decline my booking saying that the bus was fully booked. For refund I have to wait 10 business days... the bus is not full since I have booked on the spot with no problems. Do not book with this company. Is totally scam!”

Posted 4 years ago

“I (attempted to) purchased Fansipan bus tickets through Bookaway. My credit card was charged and no tickets were provided. There was no confirmation email, nor an email with my ticket. When I went to the pick-up location for the bus, the agency there had not received confirmation from Bookaway. I had to purchase another bus ticket... The messaging feature on the Bookaway website says "We respond immediately" - THEY DO NOT. Bookaway support took several hours to respond. They told me that a confirmation email was sent 12 mins after my purchase, but no such email exists. I asked them to forward the email to me again, they ignored me... I was scammed in 'broad daylight'. This company stole my money... I know that my email was placed correctly because they have managed to send me advertisements instead of the service I purchased.”

Posted 4 years ago

“Purchased ticket and immediately saw that my booking date changed. The company would not accept, the preferred date. Stole money and would not make any allowances”

Posted 4 years ago

“Warning!! Do not use this company. I booked a bus ticket through them 2 days prior to departure. They took the money from my account immediately. On the day of the departure I had to follow them up 4 hours before the bus departed because the booking still said pending. It then took them 2 hours to tell me that I didn’t have a booking on the bus, it was now full with no seats available. The solution they offered was for me to pay $100USD more to get transport on the day and they would not compensate me for the inconvenience in any way. I asked for a refund and was told it would take 7-10days to hit my account. Then they said if it’s there in 10days to contact them again!!! Leading me to believe it probably won’t hit my account in 10days. To make matters worse we arrived at the bus station and booked 2 tickets on the same bus for $20USD!!!! They mislead and lack integrity and then extremely unhelpful when I was inconvenienced. DO NOT RISK USING THEM. BOOK DIRECT OR USE ANOTHER AGENCY”

Posted 5 years ago

Dear Andrew, we’re sorry to read about your unfortunate experience with Bookaway. Our clients and their comfort are at the top of our priorities, which is why we constantly work to improve this particular aspect with 24/7 customer support across 3 different channels. On this occasion, I’d like to clarify that we clearly state on our website that transportation availability is not updated online. In case the supplier declines a booking, we immediately provide an available alternative or offer a refund. Refund conditions are unfortunately not up to us – the 7-10 days waiting period is a standard condition with any international transaction. Please contact us at support@bookaway.com and provide your booking reference to resolve the payment issue. We hope you'll consider traveling with Bookaway in the future.

Posted 4 years ago

“I booked luxury minivan by Huu Binh Limousine from Hanoi to Sa Pa in Vietnam. Pick up from the hotel was at time and that is the only positive thing about that trip. Driver decided to pick-up some strangers on the way and give they a lift half way to the border with China. He did not speak basic english,( or pretend ) I was scared at some point, uncomfortable and almost 2 hours late to my destination. Never again!”

Posted 5 years ago

“I bought a ticket but they didn't get me the ticket number and seat number so I couldn't join the bus. Very unorganized”

Posted 5 years ago

“Not stress free but stressfull! No one knew who tour agent was so was left standing around. Was then told we missed the coach as the train was late. Utter lie, train was on time. On the return journey got left in the middle of surat thani and told to pay and get on a local bus to the train station. Paper work provided was uninformative to both english and thai people. Avoid at all costs.”

Posted 5 years ago

“Bookaway sells ferry tickets that they are known to cancel within hours of departure. At this point when you get to the ferry company window, they charge you prefer than 3 times the original price to take a "private ferry" it is part of a huge scam and many people have been taken already. Do some research on Facebook and see for yourself. It's happened on almost all there routes. They don't offer services with the more trusted companies. Only the ones that have "unfortunate breakdowns" as they call them. They take absolutely no responsibility as they are most likely in on the scam. Can't wait until a class action suit is brought against them. Corrupt company.”

Posted 5 years ago

“Bookaway might be the worst customer service I ever dealt with. Paid $40 usd for a bus from Valentiane to Hanoi. The shuttle bus forgot to pick me up so I missed the bus and had to wait 24 hours. On the actual "sleeper" bus there were no beds, not even Seats. We had to sleep on the cold floor for the whole 30 hour trip! I contacted Bookaway and they said they reached out to the 3rd party but never heard back. Horrible customer service and a horrific company. Please learn from my experience and do not use!”

Posted 5 years ago

“I never got picked up at my pick-up location although I arrived 2 hours!! before departure time. When I called them, they told me they already sent a private taxi to my pick-up point ($30). They assured me I would get a refund of that. Did I?? No. They ignored my e-mails. Worst company. Will never ever use it again. There are way better companies out there. Try to book at a local tour office. They are cheaper and more helpful”

Posted 5 years ago

“First warning, when googling a journey from X to X, and only one option that comes up is with BookAway, you can already feel something is wrong. Why aren’t there any more options? I should have asked myself. I booked ‘the only’ online option from Hoi An to Ninh Binh on a sleeper bus with BookAway. All seemed to go well, until my confirmation email with the tickets never came through after the suggested 24hrs. After using all available sources to reach them to question this, the only response I received via email from ‘Travel Operator’ was this “It's fully booked. We have fully refunded you. Sorry for the inconvenience” nothing else in the email... just those words... don’t put any trust or faith in this company. Maybe sometimes it works, but I wouldn’t count on them at all.”

Posted 5 years ago

“Fuyez! Reservation de navette pour trajet Hué Hoi An. Chauffeur ne parlant pas un mot d'anglais, sans Gps, ne sachant pas s'orienter pour déposer les gens à l'hôtel. Nous demande de répondre à son manager au téléphone.Arrivés a Hoi An, Nous avons du finir à pied tellement il était perdu. Total 5h30 de trajet! Service nul”

Posted 5 years ago

“After having booked a bus and a ferry connection with them, they cancelled on the morning of the travel the bus connection, having left the ferry connection still booked. No contact from their support team.”

Posted 5 years ago

“Do not choose book away, 1 problem:did not get the ticket until 4 hours before take off and i got it because i mailed and asked where my ticket was. The contact mail adress on the website is not availibale and you can not send through there, you need to check in answer your recit mail. 2. It showed on the map that we were suposed to wait at a pier, but the bus never came and then all of the sudden when ive asked personal at the pier they called the service and they told that the bus was waiting on the other side of the pier, this was noot informed on the ticket or recit Worst experience of all time”

Posted 5 years ago

“SCAMMED! Bookaway processed payment for bus trip tomorrow morning. Received email stating "If you are not getting your ticket in the next 24 hours, please contact our support" but the trip is in 16 hours. CONTACTED THEIR SUPPORT EMAIL. THEIR EMAIL ADDRESS IS TO A DEFUNCT WEBSITE AND THE EMAIL SENT WAS UNDELIVERABLE! NO SUPPORT PHONE NUMBER AVAILABLE.”

Posted 5 years ago

“Booked a bus: wrong address provided for pickup location, huge premium (about 50%) over the actual bus ticket price (16 USD instead of 11), wrong info about the duration of the bus, no info that we had to switch twice (bus to ferry to bus)”

Posted 5 years ago

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Bookaway is rated 4.1 based on 336 reviews