Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.89

3.9 Rating 435 Reviews

72 %

of reviewers recommend Bookaway

Company Reviews

Metrics

Info

3.9

Based on 435 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have a phone number yet no one picks up, and doesn’t reply to emails. My boyfriend and I booked 2 separate cabins on a bus from sapa to Hanoi, and they email us on the day of and say the our bus doesn’t have any single cabins available, yet we bought the tickets before? They then tried to switch us onto a different bus but didn’t reply to any follow up emails or calls. Do not use this service. You are better off using any other possible site”

Helpful Report

Posted 6 years ago

“Do not use! We purchased tickets online, turned up at station and showed ticket to manager. He told us to sit down, and then when our bus came, said we werent on this one, and that another one was coming. Nothing turned up and he made us pay a further 500VND to get the last hus, stating we should have got on the first bus. Pure jokes. Didnt seem like this was the first time this might have happened. His attitude was appauling 'not my problem, not my problem'. I would definately not reccommend this”

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Posted 6 years ago

“I bought 2 bus ticket from Nha Trang to Dalat for my friend & I at Bookaway website. When we went to the counter to collect the tickets on that day, the bus operator (The guy in the photo) rejected our e-ticket and told us system showed we've cancelled the transaction earlier. I showed him the payment that i made but he insisted that we have to purchase another bus ticket for VND600,000 (USD25) else we are not allowed to get in the bus. I refused to pay again and started to raise up my voice to argue with him. He after that realized we're being stared and agree to let us get into the bus. During the argument, he was keep on mentioning not to buy e-ticket from online, as most of the websites are scam sites and I'm doubting is Bookaway is one of them or the guy was trying to cheat our money. It's really spoiling my holiday.”

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Posted 6 years ago

“I only wish I had read the below reviews belge booking. Exactly the same story - prepaid online, arrived to find no tickets are reserved for us. Tried calling/emailing/texting but complete silence and abysmal customer service. I’ve travelled extensively and have never encountered a scam to this magnitude. I hope whatever sub-humans run this charade get what’s coming to them.”

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Posted 6 years ago

“Do NOT use this company as they do not exist... I paid for 2 tickets, but no tickets sent... No reply from they... Real SCAMMERS !!”

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Posted 6 years ago

“We book three tickets the seats were located on wheel hub. There was no space for legs.bus was jamp pack and luggage was stored on the aisle,and can not move.if you you have to walk on the luggage to exit. When we want to complain, there was no body Do not book with this website You will end up with a dangerous bus journey”

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Posted 6 years ago

“They sold me a ticket for the bus line who doesn't operate anymore. After I sent them an email asking for a refund they didn't give me any response till now! You should avoid them just because they doesn't care about they customers!”

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Posted 6 years ago

“Provided me with a voucher for a non-existent company leading me to miss a legitimate bus which supposedly was booked out. Sort of scam.”

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Posted 6 years ago

“This company is working with subcontractors there are goodones and bad ones. Bookaway can also force them to come with a solution if things not going right. But they dont... Bookaway choose they easyway and refund without service, therefor a kind of scam-ish Made a booking incl a pickup at hotel with bus at 0850. The company send a grab motorbike who refused my backpack at 0915 (after calling where the pickup bus was). The company told me it was too late and the bus left and that I wasnt in time. I asked multiple times where the collection point was so I can arrange a car or a 2nd bike for my backpack. But the company refused to cooperate and told me I was the one that was delaying... The company offered refund were I payed for a service, the company told me that they wont help me further. I booked a private car for 145 usd to avoid missing my booked trips. This shoulde be done by the company in order to forfill the agreement.”

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Posted 6 years ago

“They charge me and then decline my booking saying that the bus was fully booked. For refund I have to wait 10 business days... the bus is not full since I have booked on the spot with no problems. Do not book with this company. Is totally scam!”

Helpful Report

Posted 6 years ago

“I (attempted to) purchased Fansipan bus tickets through Bookaway. My credit card was charged and no tickets were provided. There was no confirmation email, nor an email with my ticket. When I went to the pick-up location for the bus, the agency there had not received confirmation from Bookaway. I had to purchase another bus ticket... The messaging feature on the Bookaway website says "We respond immediately" - THEY DO NOT. Bookaway support took several hours to respond. They told me that a confirmation email was sent 12 mins after my purchase, but no such email exists. I asked them to forward the email to me again, they ignored me... I was scammed in 'broad daylight'. This company stole my money... I know that my email was placed correctly because they have managed to send me advertisements instead of the service I purchased.”

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Posted 6 years ago

“Purchased ticket and immediately saw that my booking date changed. The company would not accept, the preferred date. Stole money and would not make any allowances”

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Posted 6 years ago

“Warning!! Do not use this company. I booked a bus ticket through them 2 days prior to departure. They took the money from my account immediately. On the day of the departure I had to follow them up 4 hours before the bus departed because the booking still said pending. It then took them 2 hours to tell me that I didn’t have a booking on the bus, it was now full with no seats available. The solution they offered was for me to pay $100USD more to get transport on the day and they would not compensate me for the inconvenience in any way. I asked for a refund and was told it would take 7-10days to hit my account. Then they said if it’s there in 10days to contact them again!!! Leading me to believe it probably won’t hit my account in 10days. To make matters worse we arrived at the bus station and booked 2 tickets on the same bus for $20USD!!!! They mislead and lack integrity and then extremely unhelpful when I was inconvenienced. DO NOT RISK USING THEM. BOOK DIRECT OR USE ANOTHER AGENCY”

Helpful Report

Posted 6 years ago

Dear Andrew, we’re sorry to read about your unfortunate experience with Bookaway. Our clients and their comfort are at the top of our priorities, which is why we constantly work to improve this particular aspect with 24/7 customer support across 3 different channels. On this occasion, I’d like to clarify that we clearly state on our website that transportation availability is not updated online. In case the supplier declines a booking, we immediately provide an available alternative or offer a refund. Refund conditions are unfortunately not up to us – the 7-10 days waiting period is a standard condition with any international transaction. Please contact us at support@bookaway.com and provide your booking reference to resolve the payment issue. We hope you'll consider traveling with Bookaway in the future.

Posted 6 years ago

“I booked luxury minivan by Huu Binh Limousine from Hanoi to Sa Pa in Vietnam. Pick up from the hotel was at time and that is the only positive thing about that trip. Driver decided to pick-up some strangers on the way and give they a lift half way to the border with China. He did not speak basic english,( or pretend ) I was scared at some point, uncomfortable and almost 2 hours late to my destination. Never again!”

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Posted 6 years ago

“I bought a ticket but they didn't get me the ticket number and seat number so I couldn't join the bus. Very unorganized”

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Posted 6 years ago

“Not stress free but stressfull! No one knew who tour agent was so was left standing around. Was then told we missed the coach as the train was late. Utter lie, train was on time. On the return journey got left in the middle of surat thani and told to pay and get on a local bus to the train station. Paper work provided was uninformative to both english and thai people. Avoid at all costs.”

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Posted 6 years ago

“Bookaway sells ferry tickets that they are known to cancel within hours of departure. At this point when you get to the ferry company window, they charge you prefer than 3 times the original price to take a "private ferry" it is part of a huge scam and many people have been taken already. Do some research on Facebook and see for yourself. It's happened on almost all there routes. They don't offer services with the more trusted companies. Only the ones that have "unfortunate breakdowns" as they call them. They take absolutely no responsibility as they are most likely in on the scam. Can't wait until a class action suit is brought against them. Corrupt company.”

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Posted 6 years ago

“Bookaway might be the worst customer service I ever dealt with. Paid $40 usd for a bus from Valentiane to Hanoi. The shuttle bus forgot to pick me up so I missed the bus and had to wait 24 hours. On the actual "sleeper" bus there were no beds, not even Seats. We had to sleep on the cold floor for the whole 30 hour trip! I contacted Bookaway and they said they reached out to the 3rd party but never heard back. Horrible customer service and a horrific company. Please learn from my experience and do not use!”

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Posted 6 years ago

“I never got picked up at my pick-up location although I arrived 2 hours!! before departure time. When I called them, they told me they already sent a private taxi to my pick-up point ($30). They assured me I would get a refund of that. Did I?? No. They ignored my e-mails. Worst company. Will never ever use it again. There are way better companies out there. Try to book at a local tour office. They are cheaper and more helpful”

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Posted 6 years ago

“First warning, when googling a journey from X to X, and only one option that comes up is with BookAway, you can already feel something is wrong. Why aren’t there any more options? I should have asked myself. I booked ‘the only’ online option from Hoi An to Ninh Binh on a sleeper bus with BookAway. All seemed to go well, until my confirmation email with the tickets never came through after the suggested 24hrs. After using all available sources to reach them to question this, the only response I received via email from ‘Travel Operator’ was this “It's fully booked. We have fully refunded you. Sorry for the inconvenience” nothing else in the email... just those words... don’t put any trust or faith in this company. Maybe sometimes it works, but I wouldn’t count on them at all.”

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Posted 6 years ago

Bookaway is rated 3.9 based on 435 reviews