I used bookaway on to sepparate occasions both of which left me severely disappointed. The first time I booked a bus from Saigon to mui ne, despite claiming that a conformation will be sent within 24 hours, 2 days later I still didn’t receive one. Using the customer service from bookaway has been a extremely painful experience, but atleast in that instance I did receive the ticket one day before departure of the bus, and After several e-Mails and messages. The second time using the service was even worse. I booked a bus ride from Saigon to Vung Tau, they sent me a ticket with the wrong date on it, despite like a small issue it still hasn’t been resolved to this day. The WhatsApp customer service seems like a great thing at first but after realizing that all they do is write that they will try to resolve the issue, but they never follow up on that. Don’t use this company it will cause you more stress than comfort!