Before we left Australia, our booking from Gili T to Sanur was changed to 9 am, which wasn't an issue. However, on the day we were booked, it was 10:30 am, not 9 am, after we rushed to get there for 8 am. Secondly, the ferry trip wasn't bad, but the shuttle service from PadangBai to Sanur was atrocious. The van was hot, my son's seat swayed, and every time we took a corner, it threw him into the door. My husband sat in the front with a hole under his feet and hot air from the road coming up. There was a gap in the door next to him that felt like it was going to open at any time. I would not recommend this service ever!