Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.89

3.9 Rating 467 Reviews

72 %

of reviewers recommend Bookaway

Company Reviews

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3.9

Based on 467 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every uncomfortable seat taken in the Van. Bags had to be placed in the lap, 20 stops , 4 hour trip , Beware !!! Avoid at all costs !!!”

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Posted 5 months ago

Hi Eric! We’re sorry to hear the trip wasn’t as comfortable as expected. The service you booked was a standard shared transfer, which may include multiple stops and limited luggage space. Travel times can also vary slightly depending on traffic and local conditions. We’ll share your feedback with the operator to help improve the experience for future travelers. The Bookaway Team

Posted 4 months ago

“Service clientèle excellent. Les agents sont très disposés à vous aider.”

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Posted 5 months ago

Salut Mary Anne, Un grand merci pour votre commentaire élogieux ! Nous sommes ravis d'apprendre que notre service client a été à la hauteur de vos attentes. À bientôt, L'équipe Bookaway

Posted 5 months ago

“In my 1 week stay in Costa Rica, 3 of my trips were cancelled. You reply back to their email and get error messages. Been back 23 days, still haven't processed my refund. They cancel a trip and you have to provide the proof. No accountability. No I'm sorry for the inconvenience. The fact that you have to fight to get your money back on a cancelled trip from them! Unacceptable & unprofessional! Customer service is lengthy, "Their team is still working on it". You reply to their messages, get an error message. Every time you respond another agent responds to you, so you have to repeat yourself instead of them reading the email thread. Which just adds to their delayed "team working on it"!”

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Posted 5 months ago

Hi Karina, Thanks for your review. We're sorry to hear about your experience. I have reached out to you in private to sort this out. We sincerely apologize for not addressing your claims more efficiently. Make sure to reach back to us if you need anything else. Happy travels, The Bookaway Team

Posted 5 months ago

“We booked a private shuttle in Egypt from Giza to Safaga. It went very well over this plattform. At first I booked the wrong date, but I could cancel, got a voucher and book the correct date instead. The shuttle company was in touch with us via WhatsApp and everything went fine.”

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Posted 5 months ago

“Good expérience. Efficient.”

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Posted 5 months ago

Hi there, Thank you for your positive feedback! We're thrilled to hear that you had a good experience and found our service efficient. Warm regards, The Bookaway Team

Posted 5 months ago

“A very efficient company to work with. Good communications.”

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Posted 5 months ago

Hi there, Thank you so much for the five-star review! Wish you all the best, The Bookaway Team

Posted 5 months ago

“Everything went very well. Thank you!”

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Posted 5 months ago

Hi there, I'm so glad to hear everything went well :) We look forward to more adventures together! The Bookaway Team

Posted 5 months ago

“Good ride, good service, nothing to complain about.”

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Posted 5 months ago

Hi there! Thank you so much for your amazing review! We're thrilled to know everything worked out! Wish you safe and happy travels,

Posted 5 months ago

“I booked premium class train tickets for the Mombasa to Nairobi train with Bookaway, essentially because it is nigh on impossible to book direct with the rail company as a foreigner. They responded quickly whenever I had a query and so I have no criticism of their service. My one slight gripe is the very large commission they take as I paid about double the cost quoted on the actual ticket. It is a very comfortable way to travel though!”

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Posted 5 months ago

Hi Phil, Thank you so much for the feedback! It means a lot to us that you took the time to share this with us :) It helps us keep improving! All the best, The Bookaway Team

Posted 5 months ago

“Facile acquistare i biglietti del treno uzbeko. Tutto perfetto”

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Posted 5 months ago

Hi Ettore, Thank you so much for the five stars! We're so happy to hear everything was perfect 🤗 Happy travels, The Bookaway Team

Posted 5 months ago

“In Tanzania I booked my ticket from dar es salaam to Dodoma. Booking reference number: BW4212666. Morning 6am train. Upon reaching the station I was told that the ticket was never payed for though I paid to bookaway. I had to pay again for same journey. Not sure if I will get my refund back ?”

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Posted 5 months ago

Hi Sachin, I hope you're doing well! We're sorry to hear about this situation. We contacted you in private to further investigate this case. Best wishes, The Bookaway Team

Posted 5 months ago

“utter scam..booked and paid first class Aswan to Luxor..tickets not issued until 15 minutes before travel and were 3 rd class...turns out there is no first class on that train. stay well away”

Helpful Report

Posted 5 months ago

Hi there, sorry to hear about your experience. In order to check what happened, we’ll need your booking details, could you please send us your reference number or the email used for the reservation? You can reach our support team at support@bookaway.com. Sofi - The Bookaway Team

Posted 5 months ago

“We booked bus tickets from Hurghada to Cairo departing 8am. Several days before, I asked if we could change the departure time to 9am but were told this wasn't possible. So we woke up at 6am, rushed through breakfast to get to the Go bus station before 8am only to be turned away from the bus because Bookaway issued tickets departing 9:30am! So we are now waiting at the bus station for an hour and a half with no air conditioning and flies everywhere and we'll be arriving at Cairo later than planned.”

Helpful Report

Posted 6 months ago

Hi there, sorry to hear about your experience. In order to check what happened, we’ll need your booking details. Could you please send us your reference number or the email used for the reservation? You can reach our support team at support@bookaway.com. Sofi - The Bookaway Team

Posted 5 months ago

“Endless communication issues, no reliability an at the end I even paid the ticked I never had the chance to use. After endless discussions no good will regarding the ticked price or anything at all from the company. Last time for me using Bookaway.”

Helpful Report

Posted 6 months ago

Hey there, We are very sorry to hear about what happened and your negative experience. Unfortunately, I couldn't find a booking under your name in our system in order to check about what happened and provide you with a resolution. Please contact us at Support@Bookaway.com and our support team will help you with this. Your feedback is incredibly valuable to us, and we appreciate you bringing this issue to our attention. Our sincerest apologies, The Bookaway Team

Posted 6 months ago

“We booked through Bookaway, expecting a 3-hour transfer to Cat Ba. It took 6.5 hours, we missed our cruise, and faced extra costs. Despite clear evidence the delay was due to poor planning, Bookaway sided with the operator and offered only 10% refund. They claim the service was “completed” even though it arrived hours late. Zero accountability and no protection for customers. Would not book with them again.”

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Posted 7 months ago

“Terrible customer service! They stop replying or help you after buying the tickets.”

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Posted 7 months ago

Hello Yoko, We’re sorry for the frustration you experienced. Our team actually reached out to you a couple of times but did not receive a response. We also apologize for the delay, as we’ve been handling a high number of requests. For urgent matters, please contact us through our Instagram or Facebook messages so we can assist you faster. We'll contact you once again privately in case you need further assistance. Best, The Bookaway Team

Posted 7 months ago

“Before we left Australia, our booking from Gili T to Sanur was changed to 9 am, which wasn't an issue. However, on the day we were booked, it was 10:30 am, not 9 am, after we rushed to get there for 8 am. Secondly, the ferry trip wasn't bad, but the shuttle service from PadangBai to Sanur was atrocious. The van was hot, my son's seat swayed, and every time we took a corner, it threw him into the door. My husband sat in the front with a hole under his feet and hot air from the road coming up. There was a gap in the door next to him that felt like it was going to open at any time. I would not recommend this service ever!”

Helpful Report

Posted 8 months ago

Hi Prudence, Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the discomfort you faced during the shuttle service. This is not the standard we strive for, and your feedback is crucial for us to improve our services. We are currently reviewing the details of your journey to address these issues with our partners. We’ve reached out to you privately to better understand what happened and help make things right. Warm regards, Team Bookaway

Posted 8 months ago

“Bookaway uses vendors but you would be better off booking directly with the vendors. Pickup locations and times are often incorrect. If you do book call the vendor information and find out the time and pickup location yourself to save yourself a lot of anxiety and stress. Pickup locations and drop off locations are not always in the best parts of town especially during night. So, communicate with your driver and ask eta so that you can have your uber waiting for you or picking you up within a couple of minutes of arrival. Also be aware a lot of the so called five star ratings have poor review comments. So read the comments”

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Posted 8 months ago

Hi there, Thanks for sharing your experience. We’ve reached out to you privately to help make things right. Your feedback is really valuable and helps us improve both the information we provide and the services we offer through our partners. Our sincerest apologies, The Bookaway Team

Posted 8 months ago

“Bookaway is a total scam. We booked a €100 luxury van transportation. The driver arrived 2 hours 30 minutes late and in an old vehicle without A/C (in the scorching heat). When I asked for a refund the company declined an offered €13 as a "gesture of good will". Avoid at all cost”

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Posted 9 months ago

Hi Matthew, thanks for your review. We’re really sorry to hear about your experience, that’s absolutely not the standard we aim to deliver. Someone from our team will be reaching out to you directly to help sort this out. Best, The Bookaway Team

Posted 8 months ago

“Bookaway is not reliable. My experienced of booking a ferry with them was a long process they took the payment but the confirmation of my booking was a big wait. I’ve waited for more than 6 hours to received the booking confirmation, anyway the trip has been cancelled. It was a big mistake of booking through them although they refunded the payment but there was already a transaction fee. Never use this booking site again .”

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Posted 10 months ago

Hi there, Thanks for taking the time to share your feedback. We're really sorry for the delay and the inconvenience caused by the cancellation, we understand how frustrating that can be. We're always working to improve and hope we’ll have the chance to provide a smoother trip in the future. Best regards, Sofi - The Bookaway Team

Posted 9 months ago

Bookaway is rated 3.9 based on 467 reviews