“Amazing customer support. Had to update departure day and pick up location. I did it in a few seconds thanks to a super responsive and kind customer service.”
Hi Alessia,
Thank you so much for your wonderful review! We’re so happy to hear you had a quick and smooth update to your departure day and pick-up location. If you need any more assistance, we’re here to help.
Warm regards,
The Bookaway Team
“Staff friendly, efficient and reagant
always ready to help in order to find always a solution of problems
I don't have words to tell How I am satisfied
Definitely, I recommend
I thank Danielle, Mariel, Sofi, Shee, Juan, and Valentino
one word : KEEP GOING ON
See you next year”
Hi David,
Thank you so much for your wonderful review! We are sooo happy to hear that our team was able to assist you and make your experience so satisfying. Your recommendation means a lot to us, and we'll be sure to keep up the good work!
Looking forward to seeing you again next year!
Warm regards,
The Bookaway Team
“The crew of Bookaway helped me very well and quickly. I looked for a possibility to transport my bicycle from Lanta to Krabi and they clear it for me ... Perfect Service.
Now i will book the Ticket and everything fine.”
Hi Ingo,
Thank you so much for taking the time to review us! I'm happy to know we were able to help you! We can't wait to be part of your next adventure!
Wish you safe and happy travels!
The Bookaway Team
“All very smooth
Staff were great at each leg and the office sorted out well and quickly one small issue/question I had
Arrived and were waiting before the agreed time which reduced any worry about them arriving”
Hi Wayne,
We really appreciate your feedback! It’s great to know you found everything easy to use! We’re all about making travel smoother from start to finish :)
Happy travels,
The Bookaway Team
“Terrible- don’t book with this company. Cancelling a booking by email just before the bus departs leaving me stranded. No telephone call or offer of help or support whatsoever!”
Hi Nick,
We’re sorry to hear about the frustration and being left stranded. Unfortunately, there are things that are outside of power, such as last minute cancellation due to diverse factors. We’ll review what happened and coordinate with the operator to understand and address this issue. If you can share your booking details, we’ll look into a resolution and future improvements.
Best regards,
The Bookaway Team
Hi Eric! We’re sorry to hear the trip wasn’t as comfortable as expected. The service you booked was a standard shared transfer, which may include multiple stops and limited luggage space. Travel times can also vary slightly depending on traffic and local conditions. We’ll share your feedback with the operator to help improve the experience for future travelers.
The Bookaway Team
Hi Eric! We’re sorry to hear the trip wasn’t as comfortable as expected. The service you booked was a standard shared transfer, which may include multiple stops and limited luggage space. Travel times can also vary slightly depending on traffic and local conditions. We’ll share your feedback with the operator to help improve the experience for future travelers.
The Bookaway Team
Salut Mary Anne,
Un grand merci pour votre commentaire élogieux ! Nous sommes ravis d'apprendre que notre service client a été à la hauteur de vos attentes.
À bientôt,
L'équipe Bookaway
“In my 1 week stay in Costa Rica, 3 of my trips were cancelled.
You reply back to their email and get error messages.
Been back 23 days, still haven't processed my refund. They cancel a trip and you have to provide the proof. No accountability. No I'm sorry for the inconvenience. The fact that you have to fight to get your money back on a cancelled trip from them! Unacceptable & unprofessional!
Customer service is lengthy, "Their team is still working on it". You reply to their messages, get an error message. Every time you respond another agent responds to you, so you have to repeat yourself instead of them reading the email thread. Which just adds to their delayed "team working on it"!”
Hi Karina,
Thanks for your review.
We're sorry to hear about your experience. I have reached out to you in private to sort this out.
We sincerely apologize for not addressing your claims more efficiently.
Make sure to reach back to us if you need anything else.
Happy travels,
The Bookaway Team
“We booked a private shuttle in Egypt from Giza to Safaga. It went very well over this plattform. At first I booked the wrong date, but I could cancel, got a voucher and book the correct date instead. The shuttle company was in touch with us via WhatsApp and everything went fine.”
Hi there,
Thank you for your positive feedback! We're thrilled to hear that you had a good experience and found our service efficient.
Warm regards,
The Bookaway Team
“I booked premium class train tickets for the Mombasa to Nairobi train with Bookaway, essentially because it is nigh on impossible to book direct with the rail company as a foreigner. They responded quickly whenever I had a query and so I have no criticism of their service. My one slight gripe is the very large commission they take as I paid about double the cost quoted on the actual ticket. It is a very comfortable way to travel though!”
Hi Phil,
Thank you so much for the feedback! It means a lot to us that you took the time to share this with us :) It helps us keep improving!
All the best,
The Bookaway Team
“In Tanzania I booked my ticket from dar es salaam to Dodoma.
Booking reference number: BW4212666.
Morning 6am train.
Upon reaching the station I was told that the ticket was never payed for though I paid to bookaway.
I had to pay again for same journey.
Not sure if I will get my refund back ?”
Hi Sachin,
I hope you're doing well!
We're sorry to hear about this situation. We contacted you in private to further investigate this case.
Best wishes,
The Bookaway Team
“utter scam..booked and paid first class Aswan to Luxor..tickets not issued until 15 minutes before travel and were 3 rd class...turns out there is no first class on that train. stay well away”
Hi there, sorry to hear about your experience. In order to check what happened, we’ll need your booking details, could you please send us your reference number or the email used for the reservation? You can reach our support team at support@bookaway.com. Sofi - The Bookaway Team
“We booked bus tickets from Hurghada to Cairo departing 8am. Several days before, I asked if we could change the departure time to 9am but were told this wasn't possible. So we woke up at 6am, rushed through breakfast to get to the Go bus station before 8am only to be turned away from the bus because Bookaway issued tickets departing 9:30am! So we are now waiting at the bus station for an hour and a half with no air conditioning and flies everywhere and we'll be arriving at Cairo later than planned.”
Hi there, sorry to hear about your experience. In order to check what happened, we’ll need your booking details. Could you please send us your reference number or the email used for the reservation? You can reach our support team at support@bookaway.com. Sofi - The Bookaway Team
“Endless communication issues, no reliability an at the end I even paid the ticked I never had the chance to use. After endless discussions no good will regarding the ticked price or anything at all from the company. Last time for me using Bookaway.”
Hey there,
We are very sorry to hear about what happened and your negative experience.
Unfortunately, I couldn't find a booking under your name in our system in order to check about what happened and provide you with a resolution. Please contact us at Support@Bookaway.com and our support team will help you with this.
Your feedback is incredibly valuable to us, and we appreciate you bringing this issue to our attention.
Our sincerest apologies,
The Bookaway Team
