Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.92

3.9 Rating 458 Reviews

73 %

of reviewers recommend Bookaway

Company Reviews

Metrics

Info

3.9

Based on 458 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

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“Clear and friendly!”

Helpful Report

Posted 1 month ago

Hi there, Thanks for your review! We’re glad you found Bookaway clear and friendly. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 3 weeks ago

“Booked up really easy and sorted out a little problem straight away”

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Posted 1 month ago

Hi Alan, Thank you for your review! We’re glad the booking was easy and we could sort out the issue quickly. If you need anything else, we’re here to help. Kind regards, Team Bookaway

Posted 3 weeks ago

“Prompt response”

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Posted 1 month ago

Hi there, Thank you for your review! We’re glad the response was prompt. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 3 weeks ago

“My first time using Bookway site, got confirmation a few minutes later. Then requested to have a change on an error I made earlier, was assisted promptly and got the revised tickets within minutes... I highly recommend to any doubting prospective user!!”

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Posted 1 month ago

Hi Carol, Thank you so much for your kind words and for choosing Bookaway. We’re glad we could assist quickly with your change and get the revised tickets to you promptly. Your recommendation means a lot to us. If you need anything else, we’re here to help. Kind regards, Team Bookaway

Posted 3 weeks ago

“Had a few questions regarding tickets , emailed the team ! Very helpful !!!”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review! We’re glad the team could help with your ticket questions. If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 3 weeks ago

“This was one of the worst booking experiences we have ever had. We booked for December 15, but at the end of the booking process the date suddenly appeared as December 19 — this was not caused by any mistake on our side. We contacted customer service immediately. In their first response, customer support clearly and explicitly confirmed that they would change our departure date to December 15 and that we would receive a confirmation email once the booking was updated. This was not vague wording; it was a clear commitment. However, in a second email, they suddenly claimed that the change was no longer possible because December 15 was supposedly unavailable. This directly contradicts their earlier message and demonstrates extremely poor internal communication. After that, they stopped responding to our emails entirely. We have paid in full but did not receive a usable service. We are now left with a booking we cannot use, no support, and unnecessary stress. Promising a solution and then withdrawing it — and ultimately ignoring the customer — is unacceptable and highly unprofessional. This experience feels misleading and unfair. Based on how this situation was handled, I cannot recommend this service.”

Helpful Report

Posted 1 month ago

Hello Martina, Thank you for taking the time to explain what happened. We’re truly sorry for the frustration and stress this situation caused. After reviewing your case in detail, we can confirm that an incorrect response from our AI-assisted system caused the confusion regarding the travel date. We sincerely apologize for this error and for the conflicting information you received afterward. We understand how disappointing it is to be given a clear confirmation and then have that reversed, and we acknowledge that this fell short of the service standard we aim to provide. We’d also like to confirm that the full amount paid has now been refunded, as the booking could not be used. We appreciate you bringing this to our attention. Your feedback is being shared internally to help us improve our processes and prevent similar issues in the future. Thank you for your patience, and again, our sincere apologies for the experience you had. The Bookaway Team

Posted 3 weeks ago

“Good and fast assistance !”

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Posted 1 month ago

Hi there, Thank you for your review! We’re glad the assistance was good and fast. If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 3 weeks ago

“Terrible service”

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Posted 1 month ago

Hi there, We’re very sorry to read about your experience. This isn’t the standard we aim for. Please share your booking details (booking number, date, route) so we can review what happened and address it with the operator. You can reach us at support@bookaway.com If you need anything else, please let us know. Kind regards, Team Bookaway

Posted 3 weeks ago

“GJ Sorted us out”

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Posted 1 month ago

Hi there, Thank you for your review! If you need anything else, just let us know :) Warm regards, The Bookaway Team

Posted 3 weeks ago

“Excellent service. I needed a refund because of a medical emergency and couldn’t travel. Received the refund no problem. Would use them again.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review! We’re glad the refund process went smoothly for you, and we wish you all the best with your medical situation. If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 1 month ago

“excellence! I needed to change my booking and support (Lara, Kate & Taylor) were right on it!”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review! We’re glad our support team could help with the booking change. If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 1 month ago

“Great assistance during The booking proces which had Some difficulties first . Use Google Chrome solved the issues .”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your note! We’re glad our assistance helped with the booking process. Regarding the difficulties that you mentioned, please feel free to contact us support@bookaway.com to report them. This type of feedback help us improve our services! If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 1 month ago

“Great response time, haven’t traveled yet but i have a good feeling about it”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your note! We’re glad our response time gave you a good impression :) If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 2 months ago

“Lara helped me online with a small change to my luggage. Communication via email was fast and efficient”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your note! We’re glad Lara could assist quickly. If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 2 months ago

“The date of a booked bus trip had to be changed. They responded very quickly and everything was arranged in no time. Excellent service!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your note! We’re glad we could help quickly and get everything arranged smoothly for your trip. If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 2 months ago

“I made a mistake during my reservation and within 24h I got in contact with the support team and they solve the problem for me in 30 minutes.”

Helpful Report

Posted 2 months ago

Hi Hugo, Thank you for your note! We’re glad we could resolve the issue quickly and that everything was sorted before your trip. If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 2 months ago

“Transport from Tamarindo to San Jose with Mario Rivera. Great journey and nice conversation throughout with stops as needed. Mario was a really nice guy!!”

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Posted 2 months ago

Hi Chris, Thank you for your kind words! We’re glad you had a great journey and enjoyed the stops and conversation. If you need anything else, just let us know. Kind regards, Team Bookaway

Posted 2 months ago

“Allways helping and answering questions!”

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Posted 2 months ago

Hi there, Thank you for your kind words! We’re glad we could help and answer your questions. If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 2 months ago

“Vše v pořádku. Děkuji”

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Posted 2 months ago

Dobrý den, Děkujeme za vaši zpětnou vazbu! Jsme rádi, že je vše v pořádku a že jste spokojen(a). S pozdravem, Tým Bookaway

Posted 2 months ago

“Very good service! And a good ride on time with their boat”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your experience! We’re glad you had very good service and a timely ride with our boat. If you need anything else, we’re here to help. Warm regards, The Bookaway Team

Posted 2 months ago

Bookaway is rated 3.9 based on 458 reviews