Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.89

3.9 Rating 467 Reviews

72 %

of reviewers recommend Bookaway

Company Reviews

Metrics

Info

3.9

Based on 467 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used Bookaway for the first time in Thailand. My driver ended up showing up 1 hour later than the scheduled time. As I was on a strict deadline, I ended up booking a different car to take me to my location. The driver eventually ended up showing up, but at that point I was already on the road with a new car. Bookaway support worked with me until I was able to obtain a full refund. While I was frustrated with the mishap, I appreciate Bookaway staying on top of it until the issue was resolved, and may give them another chance the next time I’m traveling.”

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Posted 2 months ago

Hi there, Thank you for sharing your experience. We’re sorry the driver arrived late and disrupted your plans. We’re glad we could assist with the refund and appreciate your patience. We’ll review what happened to prevent future delays, and we’d be glad to welcome you back on another trip. If you need anything else, we’re here to help. Kind regards, Team Bookaway

Posted 2 months ago

“I had booked thru this site for a return ferry day trip in Belize. For reasons I do not know I received no voucher/ticket. Just a confirmation. So .... I contacted Bookaway by email. Minutes later - fully resolved. Great customer service in a secure site.”

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Posted 2 months ago

Hi there, Thank you for sharing your experience. We’re glad to hear your issue was resolved quickly and that you felt confident with our service. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 2 months ago

“Thank you”

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Posted 2 months ago

Hi there, Thank you for your review! We’re glad you had a positive experience. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 2 months ago

“Compagnie très réactive et fiable. J'ai réservé tous mes trajets de voyage avec eux !”

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Posted 2 months ago

Bonjour, Merci pour votre avis ! Nous sommes ravis que vous soyez satisfait(e) et que vous ayez réservé tous vos trajets avec nous. Si vous avez besoin de quoi que ce soit, nous sommes là pour vous aider. Bien à vous, Team Bookaway

Posted 2 months ago

“A very professional company.”

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Posted 2 months ago

Hi there, Thanks for your review! It means a lot to us :) If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 2 months ago

“A very professional company. Had a problem with our train from Colombo to Kandy because of unfortunate storm damage to the railway line. Had to cancel. But all resolved now.”

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Posted 2 months ago

Hi David, Thanks for your review! We’re glad you found our team professional and that the issue has been resolved. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 2 months ago

“Good service”

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Posted 3 months ago

Hi there, Thanks for your review! We’re glad you had a good experience with our service. If you need anything else, we’re here to help. Kind regards, Team Bookaway

Posted 2 months ago

“Due to flight cancellation, I had to reschedule our trip departure time This was done very quickly by Bookaway”

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Posted 3 months ago

Hi Patrice, Thanks for your review! We’re glad you found the rescheduling process quick and smooth. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 2 months ago

“They completely messed up our tip in Laos by taking over 30 hours to let us know our train was fully booked. There were then no other options available. Sent so many emails trying to confirm it. Customer service was awful. They really messed up Christmas day for us, unforgivable. Never again!”

Helpful Report

Posted 3 months ago

Hi Robert, I’m very sorry to read this. High season in Laos can be challenging, and bookings made close to travel dates are more vulnerable to sell-outs while confirmations are manually reviewed. We can confirm the booking was cancelled and fully refunded, but the delayed communication and outcome were understandably disappointing. Your frustration is completely valid, and I’m sorry this was your experience. If you need anything else, please let us know. Kind regards, The Bookaway Team

Posted 2 months ago

“Clear and friendly!”

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Posted 3 months ago

Hi there, Thanks for your review! We’re glad you found Bookaway clear and friendly. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 2 months ago

“Booked up really easy and sorted out a little problem straight away”

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Posted 3 months ago

Hi Alan, Thank you for your review! We’re glad the booking was easy and we could sort out the issue quickly. If you need anything else, we’re here to help. Kind regards, Team Bookaway

Posted 2 months ago

“Prompt response”

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Posted 3 months ago

Hi there, Thank you for your review! We’re glad the response was prompt. If you need anything else, we’re here to help. Warm regards, Team Bookaway

Posted 2 months ago

“My first time using Bookway site, got confirmation a few minutes later. Then requested to have a change on an error I made earlier, was assisted promptly and got the revised tickets within minutes... I highly recommend to any doubting prospective user!!”

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Posted 3 months ago

Hi Carol, Thank you so much for your kind words and for choosing Bookaway. We’re glad we could assist quickly with your change and get the revised tickets to you promptly. Your recommendation means a lot to us. If you need anything else, we’re here to help. Kind regards, Team Bookaway

Posted 2 months ago

“Had a few questions regarding tickets , emailed the team ! Very helpful !!!”

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Posted 3 months ago

Hi there, Thank you for your review! We’re glad the team could help with your ticket questions. If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 2 months ago

“This was one of the worst booking experiences we have ever had. We booked for December 15, but at the end of the booking process the date suddenly appeared as December 19 — this was not caused by any mistake on our side. We contacted customer service immediately. In their first response, customer support clearly and explicitly confirmed that they would change our departure date to December 15 and that we would receive a confirmation email once the booking was updated. This was not vague wording; it was a clear commitment. However, in a second email, they suddenly claimed that the change was no longer possible because December 15 was supposedly unavailable. This directly contradicts their earlier message and demonstrates extremely poor internal communication. After that, they stopped responding to our emails entirely. We have paid in full but did not receive a usable service. We are now left with a booking we cannot use, no support, and unnecessary stress. Promising a solution and then withdrawing it — and ultimately ignoring the customer — is unacceptable and highly unprofessional. This experience feels misleading and unfair. Based on how this situation was handled, I cannot recommend this service.”

Helpful Report

Posted 3 months ago

Hello Martina, Thank you for taking the time to explain what happened. We’re truly sorry for the frustration and stress this situation caused. After reviewing your case in detail, we can confirm that an incorrect response from our AI-assisted system caused the confusion regarding the travel date. We sincerely apologize for this error and for the conflicting information you received afterward. We understand how disappointing it is to be given a clear confirmation and then have that reversed, and we acknowledge that this fell short of the service standard we aim to provide. We’d also like to confirm that the full amount paid has now been refunded, as the booking could not be used. We appreciate you bringing this to our attention. Your feedback is being shared internally to help us improve our processes and prevent similar issues in the future. Thank you for your patience, and again, our sincere apologies for the experience you had. The Bookaway Team

Posted 2 months ago

“Good and fast assistance !”

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Posted 3 months ago

Hi there, Thank you for your review! We’re glad the assistance was good and fast. If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 2 months ago

“Terrible service”

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Posted 3 months ago

Hi there, We’re very sorry to read about your experience. This isn’t the standard we aim for. Please share your booking details (booking number, date, route) so we can review what happened and address it with the operator. You can reach us at support@bookaway.com If you need anything else, please let us know. Kind regards, Team Bookaway

Posted 2 months ago

“GJ Sorted us out”

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Posted 3 months ago

Hi there, Thank you for your review! If you need anything else, just let us know :) Warm regards, The Bookaway Team

Posted 2 months ago

“Excellent service. I needed a refund because of a medical emergency and couldn’t travel. Received the refund no problem. Would use them again.”

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Posted 3 months ago

Hi there, Thank you for your review! We’re glad the refund process went smoothly for you, and we wish you all the best with your medical situation. If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 2 months ago

“excellence! I needed to change my booking and support (Lara, Kate & Taylor) were right on it!”

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Posted 3 months ago

Hi there, Thank you for your review! We’re glad our support team could help with the booking change. If you need anything else, just let us know. Warm regards, The Bookaway Team

Posted 2 months ago

Bookaway is rated 3.9 based on 467 reviews