Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.85

3.9 Rating 396 Reviews

72 %

of reviewers recommend Bookaway

Company Reviews

Metrics

Info

3.9

Based on 396 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 55%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Warning to travelers booking Egypt train tickets through Bookaway ⚠️ I booked round-trip train tickets (Cairo-Alexandria-Cairo) through Bookaway in December 2024. My experience revealed serious issues that potential customers should know about: 1. Despite Bookaway's written policy requiring their agent to provide physical tickets "at least 9 hours before departure," their agent failed to deliver tickets as promised. 2. For the outbound journey, after multiple delays and last-minute changes, the agent provided second-class tickets despite my having paid for first class. 3. For the return journey, the agent: - Attempted to force a change to a different train time despite my stating this wouldn't work with my schedule - Sent invalid tickets for an evening train on the morning of travel - Made questionable claims about "coordinating with train staff" when challenged - Left me with no choice but to purchase new tickets to ensure I could travel 4. When I reported these issues to Bookaway customer service, they have repeatedly delayed resolution by claiming they cannot reach their agent. This was not a case of minor inconvenience - it was a pattern of problematic behavior that caused considerable stress and extra expense during my holiday. I attempted to resolve this through their customer service but received only delays and excuses. I recommend booking train tickets directly at the station or through more reliable services. The small price premium that Bookaway charges is not worth the risk of similar problems with their agents. Date of travel: December 21-23, 2024 Route: Cairo-Alexandria return Booking reference: BW2883632”

Helpful Report

Posted 9 months ago

Hi Nigel, Thanks for your feedback. I can see that we've already resolved this issue, and you were fully refunded. We're continuously working on improving our internal processes to ensure a smoother experience for all travelers. If you need anything else, feel free to reach out. We sincerely apologize for the inconvenience caused, and we appreciate you taking the time to provide us with your insight. Wish you all the best, The Bookaway Team

Posted 7 months ago

“We booked a 5:30pm La Macarena bus through Bookaway from Medellin to Cartagena, Colombia. It said on our tickets to arrive at the terminal 30 minutes before our departure. When we got to the terminal they said a 5:30pm bus and company does not exist here and we would need to get on a different bus 2 hours later. We tried to call Bookaway support and no one answered. We tried to use their “online chat” feature which does not exist and emailed and messaged on Facebook with no response.”

Helpful Report

Posted 9 months ago

Hi Ashlee, Thank you for your review. I'm sorry to hear about what happened on your travel day. If you haven't had the opportunity to raise a formal complaint, or if this hasn't been resolved yet, please reach out to support@bookaway.com, and we'll take care of investigating this case. Our sincerest apologies, The Bookaway Team

Posted 7 months ago

“Servicio confiable y puntual!”

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Posted 10 months ago

Hola, Muchas gracias por su reseña :) Significa mucho para nosotros. Saludos, El equipo de Bookaway

Posted 7 months ago

“Everything gone perfect. Nice and Quick ride. Everything Went on time.”

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Posted 10 months ago

Hey there, Thank you so much for your positive review :) Happy travels, The Bookaway team

Posted 10 months ago

“Fast respond, easy to use, comprehensive information.”

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Posted 10 months ago

Hey there, Thank you so much for your kind words and feedback! Happy travels, The Bookaway team

Posted 10 months ago

“Website very easy to use”

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Posted 10 months ago

Hey there, Thank you so much for your review. Happy travels, The Bookaway team

Posted 10 months ago

“On time pick up, on time delivery”

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Posted 10 months ago

Hey Aydin, Thank you for your kind words. Happy travels, The Bookaway team

Posted 10 months ago

“Punctual and polite, no problems.”

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Posted 10 months ago

Hey there, Thank you so much for your positive review :) Happy travels, The Bookaway team

Posted 10 months ago

“Easy to book. They get the best local cost effective, reliable service available. Customer care I've found is good when needed. Refunds have been quick.”

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Posted 10 months ago

Hey Rosemarie, Thank you so much for the kind feedback. This is deeply appreciated! Happy travels, The Bookaway team

Posted 10 months ago

“All great!”

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Posted 10 months ago

Hey there, Thank you for your feedback :) Happy travels, The Bookaway team

Posted 10 months ago

“Very easy and smooth to book tours. Highly recommended.”

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Posted 10 months ago

Hey there, Thank you so much for your kind words and positive feedback! This truly means the world to us. :) Happy travels, The Bookaway team

Posted 10 months ago

“Easy to use with fast response and confirmation!”

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Posted 10 months ago

Hey there, Thank you so much for your kind words and feedback! Happy travels, The Bookaway team

Posted 10 months ago

“The booking and Transfer worked very good. Only at the airport Buenos Aires was a Little dificult to find the busstation.”

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Posted 10 months ago

Hey there, Thank you so much for your kind words and feedback! Happy travels, The Bookaway team

Posted 10 months ago

“Booked big big bus Vang vieng to Vientiane they gave me the wrong directions so i had to take twice a tuk tuk Arrive at departure point it was not a big bus but a small 30 years old microbus Bookawy let me pay twice the price as it was when i had booked with the buscompany”

Helpful Report

Posted 10 months ago

Hey Jan, Thank you for sharing your experience with us, and we're truly sorry to hear about what happened. We have already taken the necessary steps to ensure that this operator does not experience similar problems again. Your feedback means the world to us, so thank you for informing us of your experience. Our Sincerest Apologies, The Bookaway Team

Posted 10 months ago

“Very bad experienced. I bought a ticket in Egypt. After purchasing they teld you is mandatory to meet a person ti get the ticket. This person arrived late to station and i missed the train. Horrible!”

Helpful Report

Posted 10 months ago

Hi Ang, Thank you for sharing your experience with us, and we're truly sorry to hear about what happened. First and foremost, I want to assure you that we take your concerns seriously, and our team is actively working to investigate and address the issues you've raised. Your feedback is invaluable, and we are committed to resolving this matter promptly. I can see that you had reached out to our support team about this and the matter is being investigated, we take our partnerships very seriously and if something went wrong with the operator this time, our team will make sure to resolve it. Once again, I apologize for any frustration or inconvenience you've experienced. We are committed to making this right for you and appreciate the opportunity to rectify the situation. Our support team will be in touch with you via email. Our sincerest apologies, The Bookaway team

Posted 10 months ago

“I had an issue when I was trying to purchase a bus ticket online as I received a “Webpage error” and I didn’t realise that the purchase was made (I didn’t receive a confirmation email). After a few messages between bookaway and myself, I received my ticket, but I had to cancel as I bought a ticket in person. I was able to cancel as I bought the “flexible cancellation” which was really convenient.”

Helpful Report

Posted 10 months ago

Hey there, Thank you so much for the kind words and great feedback! This means a lot to us and helps us greatly. Happy travels, The Bookaway team

Posted 10 months ago

“I tried booking a ticket from Playa Del Carmen to Cancun airport and I entered my credit card information and when I clicked on “proceed/pay” the webpage gave an “Page error” message. I didn’t think much if it and closed the browser and went on with my day and wrnt to buy a bus ticket at ADO Terminal to avoid any online inconvenience. I later noticed the charge from Bookaway went on my credit card… but I did NOT receive an email or a ticket for the bus fare. I emailed bookaway and I was told they can’t cancel because the ticket was issued (A TICKET I HAD NEVER RECEIVED!!!) I will never book with them again after this nor recommend them. Keep my damn 31$.”

Helpful Report

Posted 10 months ago

Hey there, We're really sorry to hear about what happened. This is not the experience we want you to have when booking with us. We have noticed that your booking includes a flexible cancellation policy. Therefore, we have processed the cancellation and issued your refund. As for the payment issues you encountered during the checkout process, we have already reported this to our tech team. They will investigate the matter further to prevent similar problems from occurring in the future. Your feedback is incredibly valuable to us, and we appreciate you bringing this issue to our attention. Our sincerest apologies, The Bookaway Team

Posted 10 months ago

“Bookaway sold me a train ride that does not exist. They have taken no responsibility in my claim for a refund between what was provided and what I booked. The company is corrupt and closed my request with the response that will work with the operator to resolve. I would never use this company again. Avoid at all costs and go direct to the operators in the country of travel”

Helpful Report

Posted 10 months ago

Hi there, Thank you for sharing your experience with us, and we're truly sorry to hear about what happened. First and foremost, I want to assure you that we take your concerns seriously, and our team is actively working to investigate and address the issues you've raised. Your feedback is invaluable, and we are committed to resolving this matter promptly. I can see that you had reached out to our support team about this and the matter is being investigated, we take our partnerships very seriously and if something went wrong with the operator this time, our team will make sure to resolve it. Once again, I apologize for any frustration or inconvenience you've experienced. We are committed to making this right for you and appreciate the opportunity to rectify the situation. Our sincerest apologies, The Bookaway team

Posted 10 months ago

“Everything Waswanipi perfect. Simple to use and efficient.”

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Posted 10 months ago

Hey there, Thank you so much for your positive review :) Happy travels, The Bookaway team

Posted 10 months ago

“- Very easy it was to book on webside - The clarity of information - Any assistance I received from customer support team. I am very happy with the service, punctuality and ease of booking. I recommend this company as friendly and safe. Czesław form Polnad”

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Posted 10 months ago

Hey Czeslaw, Thank you so much for your kind words and positive feedback! This truly means the world to us and helps us greatly in constantly improving our traveler’s experience 🙂 Happy travels, The Bookaway team

Posted 10 months ago

Bookaway is rated 3.9 based on 396 reviews