Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.89

3.9 Rating 435 Reviews

72 %

of reviewers recommend Bookaway

Company Reviews

Metrics

Info

3.9

Based on 435 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always efficient, polite and helpful.”

Helpful Report

Posted 1 month ago

Hi Angus, Thank you for sharing your experience! We’re glad to hear our service was efficient, polite, and helpful. If you ever need assistance again, we’re here to help. Warm regards, The Bookaway Team

Posted 1 month ago

“Efficient customer service”

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Posted 1 month ago

Hi Valentin, Thank you for sharing your experience! We’re glad to hear our customer service met your needs efficiently. If you ever need assistance again, we’re here to help. Warm regards, The Bookaway Team

Posted 1 month ago

“Amazing customer support. Had to update departure day and pick up location. I did it in a few seconds thanks to a super responsive and kind customer service.”

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Posted 1 month ago

Hi Alessia, Thank you so much for your wonderful review! We’re so happy to hear you had a quick and smooth update to your departure day and pick-up location. If you need any more assistance, we’re here to help. Warm regards, The Bookaway Team

Posted 1 month ago

“Staff friendly, efficient and reagant always ready to help in order to find always a solution of problems I don't have words to tell How I am satisfied Definitely, I recommend I thank Danielle, Mariel, Sofi, Shee, Juan, and Valentino one word : KEEP GOING ON See you next year”

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Posted 1 month ago

Hi David, Thank you so much for your wonderful review! We are sooo happy to hear that our team was able to assist you and make your experience so satisfying. Your recommendation means a lot to us, and we'll be sure to keep up the good work! Looking forward to seeing you again next year! Warm regards, The Bookaway Team

Posted 1 month ago

“The crew of Bookaway helped me very well and quickly. I looked for a possibility to transport my bicycle from Lanta to Krabi and they clear it for me ... Perfect Service. Now i will book the Ticket and everything fine.”

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Posted 1 month ago

Hi Ingo, Thank you so much for taking the time to review us! I'm happy to know we were able to help you! We can't wait to be part of your next adventure! Wish you safe and happy travels! The Bookaway Team

Posted 1 month ago

“All very smooth Staff were great at each leg and the office sorted out well and quickly one small issue/question I had Arrived and were waiting before the agreed time which reduced any worry about them arriving”

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Posted 1 month ago

Hi Wayne, We really appreciate your feedback! It’s great to know you found everything easy to use! We’re all about making travel smoother from start to finish :) Happy travels, The Bookaway Team

Posted 1 month ago

“Terrible- don’t book with this company. Cancelling a booking by email just before the bus departs leaving me stranded. No telephone call or offer of help or support whatsoever!”

Helpful Report

Posted 1 month ago

Hi Nick, We’re sorry to hear about the frustration and being left stranded. Unfortunately, there are things that are outside of power, such as last minute cancellation due to diverse factors. We’ll review what happened and coordinate with the operator to understand and address this issue. If you can share your booking details, we’ll look into a resolution and future improvements. Best regards, The Bookaway Team

Posted 1 month ago

“Every uncomfortable seat taken in the Van. Bags had to be placed in the lap, 20 stops , 4 hour trip , Beware !!! Avoid at all costs !!!”

Helpful Report

Posted 1 month ago

Hi Eric! We’re sorry to hear the trip wasn’t as comfortable as expected. The service you booked was a standard shared transfer, which may include multiple stops and limited luggage space. Travel times can also vary slightly depending on traffic and local conditions. We’ll share your feedback with the operator to help improve the experience for future travelers. The Bookaway Team

Posted 1 month ago

“Every uncomfortable seat taken in the Van. Bags had to be placed in the lap, 20 stops , 4 hour trip , Beware !!! Avoid at all costs !!!”

Helpful Report

Posted 1 month ago

“Service clientèle excellent. Les agents sont très disposés à vous aider.”

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Posted 1 month ago

Salut Mary Anne, Un grand merci pour votre commentaire élogieux ! Nous sommes ravis d'apprendre que notre service client a été à la hauteur de vos attentes. À bientôt, L'équipe Bookaway

Posted 1 month ago

“In my 1 week stay in Costa Rica, 3 of my trips were cancelled. You reply back to their email and get error messages. Been back 23 days, still haven't processed my refund. They cancel a trip and you have to provide the proof. No accountability. No I'm sorry for the inconvenience. The fact that you have to fight to get your money back on a cancelled trip from them! Unacceptable & unprofessional! Customer service is lengthy, "Their team is still working on it". You reply to their messages, get an error message. Every time you respond another agent responds to you, so you have to repeat yourself instead of them reading the email thread. Which just adds to their delayed "team working on it"!”

Helpful Report

Posted 1 month ago

Hi Karina, Thanks for your review. We're sorry to hear about your experience. I have reached out to you in private to sort this out. We sincerely apologize for not addressing your claims more efficiently. Make sure to reach back to us if you need anything else. Happy travels, The Bookaway Team

Posted 1 month ago

“We booked a private shuttle in Egypt from Giza to Safaga. It went very well over this plattform. At first I booked the wrong date, but I could cancel, got a voucher and book the correct date instead. The shuttle company was in touch with us via WhatsApp and everything went fine.”

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Posted 1 month ago

“Good expérience. Efficient.”

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Posted 1 month ago

Hi there, Thank you for your positive feedback! We're thrilled to hear that you had a good experience and found our service efficient. Warm regards, The Bookaway Team

Posted 1 month ago

“A very efficient company to work with. Good communications.”

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Posted 1 month ago

Hi there, Thank you so much for the five-star review! Wish you all the best, The Bookaway Team

Posted 1 month ago

“Everything went very well. Thank you!”

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Posted 1 month ago

Hi there, I'm so glad to hear everything went well :) We look forward to more adventures together! The Bookaway Team

Posted 1 month ago

“Good ride, good service, nothing to complain about.”

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Posted 1 month ago

Hi there! Thank you so much for your amazing review! We're thrilled to know everything worked out! Wish you safe and happy travels,

Posted 1 month ago

“I booked premium class train tickets for the Mombasa to Nairobi train with Bookaway, essentially because it is nigh on impossible to book direct with the rail company as a foreigner. They responded quickly whenever I had a query and so I have no criticism of their service. My one slight gripe is the very large commission they take as I paid about double the cost quoted on the actual ticket. It is a very comfortable way to travel though!”

Helpful Report

Posted 1 month ago

Hi Phil, Thank you so much for the feedback! It means a lot to us that you took the time to share this with us :) It helps us keep improving! All the best, The Bookaway Team

Posted 1 month ago

“Facile acquistare i biglietti del treno uzbeko. Tutto perfetto”

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Posted 1 month ago

Hi Ettore, Thank you so much for the five stars! We're so happy to hear everything was perfect 🤗 Happy travels, The Bookaway Team

Posted 1 month ago

“In Tanzania I booked my ticket from dar es salaam to Dodoma. Booking reference number: BW4212666. Morning 6am train. Upon reaching the station I was told that the ticket was never payed for though I paid to bookaway. I had to pay again for same journey. Not sure if I will get my refund back ?”

Helpful Report

Posted 1 month ago

Hi Sachin, I hope you're doing well! We're sorry to hear about this situation. We contacted you in private to further investigate this case. Best wishes, The Bookaway Team

Posted 1 month ago

“utter scam..booked and paid first class Aswan to Luxor..tickets not issued until 15 minutes before travel and were 3 rd class...turns out there is no first class on that train. stay well away”

Helpful Report

Posted 2 months ago

Hi there, sorry to hear about your experience. In order to check what happened, we’ll need your booking details, could you please send us your reference number or the email used for the reservation? You can reach our support team at support@bookaway.com. Sofi - The Bookaway Team

Posted 2 months ago

Bookaway is rated 3.9 based on 435 reviews