Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.85

3.9 Rating 396 Reviews

72 %

of reviewers recommend Bookaway

Company Reviews

Metrics

Info

3.9

Based on 396 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 55%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TO AVOID ABSOLUTELY We reserved and paid 3 months ago US $ 1 405 for a private return transfer between El Calafate in Argentina and an Hotel in Torres de Paine Chili. Less than 48 hours before the departure we received a simple e mail telling me " that the departure time you chose is fully booked and unavailable. Because of this, we have gone ahead and canceled" They have needed 3 months to realise that ? They have taken my $ 1 405 for 3 months (in a country where inflation is about 10% a month), worked with it and just left me in the s.... I am now obliged to find, at the latest moment, someone to do that prestation and pay just any price for it ( US $ 2 700 as it's happens) WHO COULD TRUST A COMPANY WHO DARE TO ACT LIKE THAT WITH ITS CUSTOMERS ???”

Helpful Report

Posted 2 years ago

Hey there, We are very sorry to hear about your negative experience. In regard to the last-minute cancelation, I completely understand how this might be an issue for your trip's plans. Unfortunately, in some cases, an operator might notify us of a cancelation at the last minute due to unforeseen circumstances, cancelations could be because of weather, other causes, or because of an operational issue. Please be assured that we take these incidents very seriously, each case is investigated with the operator in order to prevent such cancelations in the future, with that said, it's important to mention that some cancelations are beyond our or the operator's control. We're fully transparent and we try our best to offer alternative options or solutions for our customers when this happens. Please feel free to reach out to our support team if you still need any help. Our Sincerest Apologies, The Bookaway Team

Posted 2 years ago

“Everything was fine. The driver was nice, the car had air-conditioning, it was comfortable. He was 20 minutes late and the car had no child seat (like almost all cars in Thailand :-)), that was the only minus.”

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Posted 3 years ago

“excellent service ferry booked online , printed tickets and showed them to the staff at entry passed me through no issues. When there is only 1 ferry a day it was good to have the security of knowing we had seats”

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Posted 3 years ago

“Everything was great.”

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Posted 3 years ago

“Very efficient”

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Posted 3 years ago

“n/a ---------”

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Posted 3 years ago

“easy to book”

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Posted 3 years ago

“Great place!”

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Posted 3 years ago

“Easy to book online, would recommend.”

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Posted 3 years ago

“Excellent and easy service to use. This will be my number one go to from now on.”

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Posted 3 years ago

“Brilliant. A must.”

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Posted 3 years ago

“It was a nice ride.”

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Posted 3 years ago

“Very hard to contact, I did get replies but they was a little slow. All in all, they got back to me a lot and resolved the issue at the end. Very happy with the service and have used many times.”

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Posted 3 years ago

“Absolutely great service! The driver came on time, drove very professionally, very comfortable van. I was extremelu happy with this ride. Highly recommended!”

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Posted 3 years ago

“Driver was good, punctual. Service charged an extra $20 cash to drop off even though addresses were quoted and I had already paid extra. Would have been cheaper to take a taxi.”

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Posted 3 years ago

“Fantastic reliable service. Wonderful polite and helpful drivers. Very comfortable vehicles. I would recommend to all :)”

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Posted 3 years ago

“Reliable company. Would book again with them on my next visit.”

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Posted 3 years ago

“Very smooth service, the driver Ramón was very nice and I felt safe and comfortable at all times. Highly recommended!”

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Posted 3 years ago

“Good trip thank you”

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Posted 3 years ago

“Very efficient and helpul staff.”

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Posted 3 years ago

Bookaway is rated 3.9 based on 396 reviews