“Easy to book. They get the best local cost effective, reliable service available. Customer care I've found is good when needed. Refunds have been quick.”
“Booked big big bus Vang vieng to Vientiane they gave me the wrong directions so i had to take twice a tuk tuk
Arrive at departure point it was not a big bus but a small 30 years old microbus
Bookawy let me pay twice the price as it was when i had booked with the buscompany”
Hey Jan,
Thank you for sharing your experience with us, and we're truly sorry to hear about what happened.
We have already taken the necessary steps to ensure that this operator does not experience similar problems again.
Your feedback means the world to us, so thank you for informing us of your experience.
Our Sincerest Apologies,
The Bookaway Team
“Very bad experienced. I bought a ticket in Egypt. After purchasing they teld you is mandatory to meet a person ti get the ticket. This person arrived late to station and i missed the train. Horrible!”
Hi Ang,
Thank you for sharing your experience with us, and we're truly sorry to hear about what happened.
First and foremost, I want to assure you that we take your concerns seriously, and our team is actively working to investigate and address the issues you've raised. Your feedback is invaluable, and we are committed to resolving this matter promptly.
I can see that you had reached out to our support team about this and the matter is being investigated, we take our partnerships very seriously and if something went wrong with the operator this time, our team will make sure to resolve it.
Once again, I apologize for any frustration or inconvenience you've experienced. We are committed to making this right for you and appreciate the opportunity to rectify the situation. Our support team will be in touch with you via email.
Our sincerest apologies,
The Bookaway team
“I had an issue when I was trying to purchase a bus ticket online as I received a “Webpage error” and I didn’t realise that the purchase was made (I didn’t receive a confirmation email). After a few messages between bookaway and myself, I received my ticket, but I had to cancel as I bought a ticket in person. I was able to cancel as I bought the “flexible cancellation” which was really convenient.”
“I tried booking a ticket from Playa Del Carmen to Cancun airport and I entered my credit card information and when I clicked on “proceed/pay” the webpage gave an “Page error” message. I didn’t think much if it and closed the browser and went on with my day and wrnt to buy a bus ticket at ADO Terminal to avoid any online inconvenience. I later noticed the charge from Bookaway went on my credit card… but I did NOT receive an email or a ticket for the bus fare. I emailed bookaway and I was told they can’t cancel because the ticket was issued (A TICKET I HAD NEVER RECEIVED!!!) I will never book with them again after this nor recommend them. Keep my damn 31$.”
Hey there,
We're really sorry to hear about what happened. This is not the experience we want you to have when booking with us.
We have noticed that your booking includes a flexible cancellation policy. Therefore, we have processed the cancellation and issued your refund.
As for the payment issues you encountered during the checkout process, we have already reported this to our tech team. They will investigate the matter further to prevent similar problems from occurring in the future.
Your feedback is incredibly valuable to us, and we appreciate you bringing this issue to our attention.
Our sincerest apologies,
The Bookaway Team
“Bookaway sold me a train ride that does not exist. They have taken no responsibility in my claim for a refund between what was provided and what I booked. The company is corrupt and closed my request with the response that will work with the operator to resolve. I would never use this company again. Avoid at all costs and go direct to the operators in the country of travel”
Hi there,
Thank you for sharing your experience with us, and we're truly sorry to hear about what happened.
First and foremost, I want to assure you that we take your concerns seriously, and our team is actively working to investigate and address the issues you've raised. Your feedback is invaluable, and we are committed to resolving this matter promptly.
I can see that you had reached out to our support team about this and the matter is being investigated, we take our partnerships very seriously and if something went wrong with the operator this time, our team will make sure to resolve it.
Once again, I apologize for any frustration or inconvenience you've experienced. We are committed to making this right for you and appreciate the opportunity to rectify the situation.
Our sincerest apologies,
The Bookaway team
“- Very easy it was to book on webside
- The clarity of information
- Any assistance I received from customer support team.
I am very happy with the service, punctuality and ease of booking. I recommend this company as friendly and safe.
Czesław form Polnad”
Hey Czeslaw,
Thank you so much for your kind words and positive feedback!
This truly means the world to us and helps us greatly in constantly improving our traveler’s experience 🙂
Happy travels,
The Bookaway team
“I booked a round trip bus from Ho Chi Minh to Thau Chao on your website. The booking process itself was fine, but when I actually got on the bus, I had a bit of trouble proving that I booked online, since the payment was cash only. Also, the location of the return bus stop was not where it was written on the ticket. This was a major mistake for me. I'm writing this down for future customers who may have the same experience.”
Hey there,
Thank you for sharing your experience with us.
We’re sorry to hear about the challenges you faced during your trip. Your feedback is important, and we’ll use it to work with our partners to improve the accuracy of the information provided.
Best regards,
The Bookaway team
Hey there,
Thank you so much for your kind words and positive feedback!
This truly means the world to us and helps us greatly in constantly improving our traveler’s experience 🙂
Happy travels,
The Bookaway team
