Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.92

3.9 Rating 458 Reviews

73 %

of reviewers recommend Bookaway

Company Reviews

Metrics

Info

3.9

Based on 458 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Bookaway made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience of my life. I was ready early and they never showed up and there was no phone number to call for help, I had bad phone service, emailed the company and got delayed responses. I waited for hours outside and got a sunburn. After waiting a couple of hours I realized there were no other options for transportation out for the night. I had to pay triple the amount I paid here for a taxi from Monteverde to San Jose. I am a female, the taxi had two men, one man kept taking pictures of me and grabbed my arm. I was afraid of being trafficked. I made it to my destination several hours after what was expected, risked my health, safety, and missed opportunities. Now the company is asking the driver about what happened before they can give me my $80 back. DO NOT BOOK HERE! Terrible costumer service. I thought if I paid more with a company I would be better of than taking public transportation. The place I stayed at helped me get a ride out, they told me to always book through the hotel or hostel you are staying at. If I don’t get a refund I will be certain this company is a SCAM!”

Helpful Report

Posted 2 years ago

Hey Jennifer, Thank you so much for taking the time to share your experience with us. We are truly sorry to hear about what happened and we understand how frustrating it must have been for you. I'm glad to see that our support team was able to investigate the matter and provide a full refund for your trip. We always strive to make things right for our customers, and I'm happy we were able to do that for you. Rest assured that we have taken the necessary steps to prevent similar incidents from happening in the future. Your feedback is incredibly valuable to us, and we appreciate you bringing this issue to our attention. Please don't hesitate to reach out if there's anything else we can assist you with. Our sincerest apologies, The Bookaway Team

Posted 2 years ago

“Please runaway!!! 3 months booking and payment in advanced but no showed up on the pick up date!!!”

Helpful Report

Posted 2 years ago

Hey Sadi, Thank you so much for taking the time to provide us with your feedback. In regard to the last-minute cancelation, I completely understand how this might be an issue for your trip's plans. Unfortunately, in some cases, an operator might notify us of a cancelation at the last minute due to unforeseen circumstances. Please be assured that we take these incidents very seriously, each case is investigated with the operator in order to prevent such cancelations in the future, with that said, it's important to mention that some cancelations are beyond our or the operator's control. We're fully transparent and we try our best to offer alternative options or solutions for our customers when this happens. Please feel free to reach out to our support team if you still need any help. Our Sincerest Apologies, The Bookaway Team

Posted 2 years ago

“TO AVOID ABSOLUTELY We reserved and paid 3 months ago US $ 1 405 for a private return transfer between El Calafate in Argentina and an Hotel in Torres de Paine Chili. Less than 48 hours before the departure we received a simple e mail telling me " that the departure time you chose is fully booked and unavailable. Because of this, we have gone ahead and canceled" They have needed 3 months to realise that ? They have taken my $ 1 405 for 3 months (in a country where inflation is about 10% a month), worked with it and just left me in the s.... I am now obliged to find, at the latest moment, someone to do that prestation and pay just any price for it ( US $ 2 700 as it's happens) WHO COULD TRUST A COMPANY WHO DARE TO ACT LIKE THAT WITH ITS CUSTOMERS ???”

Helpful Report

Posted 2 years ago

Hey there, We are very sorry to hear about your negative experience. In regard to the last-minute cancelation, I completely understand how this might be an issue for your trip's plans. Unfortunately, in some cases, an operator might notify us of a cancelation at the last minute due to unforeseen circumstances, cancelations could be because of weather, other causes, or because of an operational issue. Please be assured that we take these incidents very seriously, each case is investigated with the operator in order to prevent such cancelations in the future, with that said, it's important to mention that some cancelations are beyond our or the operator's control. We're fully transparent and we try our best to offer alternative options or solutions for our customers when this happens. Please feel free to reach out to our support team if you still need any help. Our Sincerest Apologies, The Bookaway Team

Posted 2 years ago

“Everything was fine. The driver was nice, the car had air-conditioning, it was comfortable. He was 20 minutes late and the car had no child seat (like almost all cars in Thailand :-)), that was the only minus.”

Helpful Report

Posted 3 years ago

“excellent service ferry booked online , printed tickets and showed them to the staff at entry passed me through no issues. When there is only 1 ferry a day it was good to have the security of knowing we had seats”

Helpful Report

Posted 3 years ago

“Everything was great.”

Helpful Report

Posted 3 years ago

“Very efficient”

Helpful Report

Posted 3 years ago

“n/a ---------”

Helpful Report

Posted 3 years ago

“easy to book”

Helpful Report

Posted 3 years ago

“Great place!”

Helpful Report

Posted 3 years ago

“Easy to book online, would recommend.”

Helpful Report

Posted 3 years ago

“Excellent and easy service to use. This will be my number one go to from now on.”

Helpful Report

Posted 3 years ago

“Brilliant. A must.”

Helpful Report

Posted 3 years ago

“It was a nice ride.”

Helpful Report

Posted 3 years ago

“Very hard to contact, I did get replies but they was a little slow. All in all, they got back to me a lot and resolved the issue at the end. Very happy with the service and have used many times.”

Helpful Report

Posted 3 years ago

“Absolutely great service! The driver came on time, drove very professionally, very comfortable van. I was extremelu happy with this ride. Highly recommended!”

Helpful Report

Posted 3 years ago

“Driver was good, punctual. Service charged an extra $20 cash to drop off even though addresses were quoted and I had already paid extra. Would have been cheaper to take a taxi.”

Helpful Report

Posted 3 years ago

“Fantastic reliable service. Wonderful polite and helpful drivers. Very comfortable vehicles. I would recommend to all :)”

Helpful Report

Posted 3 years ago

“Reliable company. Would book again with them on my next visit.”

Helpful Report

Posted 3 years ago

“Very smooth service, the driver Ramón was very nice and I felt safe and comfortable at all times. Highly recommended!”

Helpful Report

Posted 3 years ago

Bookaway is rated 3.9 based on 458 reviews