“TO AVOID ABSOLUTELY
We reserved and paid 3 months ago US $ 1 405 for a private return transfer between El Calafate in Argentina and an Hotel in Torres de Paine Chili.
Less than 48 hours before the departure we received a simple e mail telling me " that the departure time you chose is fully booked and unavailable. Because of this, we have gone ahead and canceled"
They have needed 3 months to realise that ? They have taken my $ 1 405 for 3 months (in a country where inflation is about 10% a month), worked with it and just left me in the s.... I am now obliged to find, at the latest moment, someone to do that prestation and pay just any price for it ( US $ 2 700 as it's happens)
WHO COULD TRUST A COMPANY WHO DARE TO ACT LIKE THAT WITH ITS CUSTOMERS ???”
Hey there,
We are very sorry to hear about your negative experience.
In regard to the last-minute cancelation, I completely understand how this might be an issue for your trip's plans. Unfortunately, in some cases, an operator might notify us of a cancelation at the last minute due to unforeseen circumstances, cancelations could be because of weather, other causes, or because of an operational issue.
Please be assured that we take these incidents very seriously, each case is investigated with the operator in order to prevent such cancelations in the future, with that said, it's important to mention that some cancelations are beyond our or the operator's control.
We're fully transparent and we try our best to offer alternative options or solutions for our customers when this happens. Please feel free to reach out to our support team if you still need any help.
Our Sincerest Apologies,
The Bookaway Team
“Everything was fine. The driver was nice, the car had air-conditioning, it was comfortable. He was 20 minutes late and the car had no child seat (like almost all cars in Thailand :-)), that was the only minus.”
“excellent service ferry booked online , printed tickets and showed them to the staff at entry passed me through no issues. When there is only 1 ferry a day it was good to have the security of knowing we had seats”
“Very hard to contact, I did get replies but they was a little slow. All in all, they got back to me a lot and resolved the issue at the end. Very happy with the service and have used many times.”
“Absolutely great service! The driver came on time, drove very professionally, very comfortable van. I was extremelu happy with this ride. Highly recommended!”
“Driver was good, punctual. Service charged an extra $20 cash to drop off even though addresses were quoted and I had already paid extra. Would have been cheaper to take a taxi.”
