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Bookaway Reviews

3.9 Rating 388 Reviews
73 %
of reviewers recommend Bookaway
Company Reviews Metrics Info
3.9
Based on 388 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 71%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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Tessa
Verified Buyer
“I booked within less than 24 hours from my flight arrival, and I didn't have to wait for my shuttle - everything went very smoothly!”
Helpful Report
Posted 3 years ago
Waldemar
Verified Buyer
“exelent service very happy”
Helpful Report
Posted 3 years ago
Daniela
Verified Buyer
“Excelente servicio, tuve que cambiar mi fecha de viaje por motivos personales y ellos realizaron todo el proceso con la empresa de viajes para poder realizar el cambio y viajar sin problema alguno”
Helpful Report
Posted 3 years ago
Adele
Verified Buyer
“Outstanding rapid response to my questions”
Helpful Report
Posted 3 years ago
Gil
Verified Buyer
“Excellent service, friendly and professional.”
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Posted 3 years ago
Aleksandr
Verified Buyer
“Very good”
Helpful Report
Posted 3 years ago
Ignacio
Verified Buyer
“Good comunicación, and service.”
Helpful Report
Posted 3 years ago
Angela
Verified Buyer
“Was well organized. Good and safe trip”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Good vehicle and very nice drive”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Bookaway was amazing! They were on time, safe, and very helpful!”
Helpful Report
Posted 3 years ago
Stephen
Verified Buyer
“Very good”
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Posted 3 years ago
Anonymous
Verified Buyer
“Excellent service!”
Helpful Report
Posted 3 years ago
Alain
Verified Buyer
“Très bonnes prestations, taxi à l'heure, véhicule confortable et chauffeur serviable.”
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Posted 3 years ago
Iris
Verified Buyer
“Everything was great!!”
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Posted 3 years ago
Marilyn
Verified Buyer
“Bookaway provided a safe and reliable ride travelling from Jaco to San Jose. We will definitely keep this company as a contact for future travel.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“The site itself is easy to use and book with, but the driver from Marsol was questionable. While I understand cultural/business practices differ from country to country, I feel it’s unacceptable for a driver to take advantage of having a vehicle to drive to make several personal stops (to purchase food and drop off food for their family at their own residence.) It adds unnecessary time to the travel schedule, which many people cannot afford. While it took only about two hours to get from Barranquilla to Santa Marta, it took nearly FOUR hours on the return trip. I acknowledge the difference in traffic patterns as well, but the rerouting to make a personal delivery was definitely unprofessional. In addition, the driver was not alert/awake at all times during the drive, and it put passengers in danger. Again, this is not Bookaway’s issue - the problem is mainly with the transport company, Marsol.”
Helpful Report
Posted 3 years ago
Rafaela
Verified Buyer
“Excelentes operadores”
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Posted 3 years ago
John
Verified Buyer
“Buen servicio, puntuales, el conductor muy agradable”
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Posted 3 years ago
Ricardo
Verified Buyer
“A little difficult to understand which was the designated boat, and also the cover ripped off during the trip.”
Helpful Report
Posted 3 years ago
Mary
Verified Buyer
“Good service 😊”
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Posted 3 years ago
Bookaway is rated 3.9 based on 388 reviews
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