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Bookaway Reviews

3.9 Rating 393 Reviews
72 %
of reviewers recommend Bookaway
3.9
Based on 393 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 57%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.6 out of 5

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The site itself is easy to use and book with, but the driver from Marsol was questionable. While I understand cultural/business practices differ from country to country, I feel it’s unacceptable for a driver to take advantage of having a vehicle to drive to make several personal stops (to purchase food and drop off food for their family at their own residence.) It adds unnecessary time to the travel schedule, which many people cannot afford. While it took only about two hours to get from Barranquilla to Santa Marta, it took nearly FOUR hours on the return trip. I acknowledge the difference in traffic patterns as well, but the rerouting to make a personal delivery was definitely unprofessional. In addition, the driver was not alert/awake at all times during the drive, and it put passengers in danger. Again, this is not Bookaway’s issue - the problem is mainly with the transport company, Marsol.
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Posted 3 years ago
Excelentes operadores
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Posted 3 years ago
Buen servicio, puntuales, el conductor muy agradable
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Posted 3 years ago
A little difficult to understand which was the designated boat, and also the cover ripped off during the trip.
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Posted 3 years ago
Good service 😊
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Posted 3 years ago
Nice driver
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Posted 3 years ago
Good 👍 good 👍
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Posted 3 years ago
Easy process to book and the shuttle was on time and very comfortable.
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Posted 3 years ago
Firma dobrze wykonuje swoja usluge pracownicy otwarci pomocni.Kierowca z duzym poczuciem humoru :)
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Posted 3 years ago
Perfect !
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Posted 3 years ago
Comfortable boat, really friendly skipper
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Posted 3 years ago
Excellent. Seamless transaction to airport in a foreign country. Driver professional. Constant email exchange with Booking to keep me abreast of everything.
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Posted 3 years ago
Easy to use. Great to have advance tickets on your phone. Highly recommend.
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Posted 3 years ago
Easy to use for booking a ferry to Split.
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Posted 3 years ago
It was OK, satisfactory.
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Posted 3 years ago
Great booking. Thanks.
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Posted 3 years ago
Easy to book and everything went smoothly
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Posted 3 years ago
The ferry from Korcula to Split was very prompt and flawless in execution.
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Posted 3 years ago
Support was very attentive and helpful, very pleased with the experience
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Posted 3 years ago
Terrific service and experience.
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Posted 3 years ago
Bookaway is rated 3.9 based on 393 reviews