Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.88

3.9 Rating 393 Reviews

72 %

of reviewers recommend Bookaway

Company Reviews

Metrics

Info

3.9

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

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“The system put in the wrong date and issued a ticket for the 2 Nd Dec when I most certainly put in the correct date of the 4 Dec. So I paid for a ticket I could not use and bought one for the correct date on another website. Not very good that ; is it?”

Helpful Report

Posted 8 months ago

Hey Neil, Thank you for sharing your experience with us, and we're truly sorry to hear about what happened. Please note that our website is designed to maintain consistency throughout the booking process, and it does not change the dates or times you select. It's important to highlight that, during the booking process, the selected departure and return dates and times are shown at multiple stages to ensure accuracy. It is the responsibility of our valued travelers to thoroughly review and confirm these details before finalizing the booking. If there are any outstanding issues, please don't hesitate to contact us at Support@Bookaway.com. Our sincerest apologies, The Bookaway Team

Posted 8 months ago

“The process to change my booking was so easy and efficient. I loved the customer service!!”

Helpful Report

Posted 8 months ago

Hey there, Thank you so much for the kind feedback. This is deeply appreciated! Happy travels, The Bookaway team

Posted 8 months ago

“I booked a ticket for luxery bus Cali to Popayan, but they put me in an old little bus where they pick up people so many as possible. Horrible”

Helpful Report

Posted 8 months ago

Hey Johannes, Thank you for sharing your experience with us, and we're truly sorry to hear about what happened. We have already taken the necessary steps to ensure things like this do not happen again in the future in regard to this operator. Your feedback means the world to us, so thank you for informing us of your experience. Our Sincerest Apologies, The Bookaway Team

Posted 8 months ago

“Very chaotic experience. Instead of promised 3 hours trip, we were 6. 5 hours on the road. The ferry took us to Almirante instead of Chiriquí, which lead to way more hours than originally indicated. The staff was very stressed during departure and change from ferry to bus. Also there were too many people on the bus, which ultimately lead to two persons standing on the bus trip. The advertised drop-off at your hotel of choice obvoiusly didn‘t happen. Instead everybody had to simply get off at the town centre. All in all not a bad trip per se, but don‘t promise things you can‘t keep. I think we would have had a similar comfortable experience taking the local bus and would have come off way cheaper.”

Helpful Report

Posted 8 months ago

Hey there, Thank you for sharing your experience with us, and we're truly sorry to hear about what happened. Our support team has investigated this issue, and the operator informed us that bad weather caused blockages, preventing transfers from reaching the hotel. They were able to drop you off as close as possible, which was about 2 km away from your hotel. Unfortunately, this situation was beyond the supplier's control. Your feedback means the world to us, so thank you for informing us of your experience. Our Sincerest Apologies, The Bookaway Team

Posted 8 months ago

“It was my third time using BookAway site and I'm happy with the service, punctual & safe.”

Helpful Report

Posted 8 months ago

Hey Tomtom, Thank you so much for your kind words and feedback! Happy travels, The Bookaway team

Posted 8 months ago

“I just booked a ferry from Ho Chi Minh City to Vung Tau. The Bookaway site said price range $15-1$17, then $19. After buying, the price jumped to $22.45. A quick check on the Greenlines Ferry website clearly shows the tickets readily available at $13.65 (350,000d). Cut out the outrageous middleman! At least it was a small loss, but a 70% markup?! Beware of jumping on the first sponsored Google search result!”

Helpful Report

Posted 9 months ago

Hey Randal, Thank you so much for sharing your opinion and concerns with us. While we do charge a small fee for our online booking services, we strive to keep this markup minimal. In many cases, we are able to negotiate reduced ticket prices through business agreements with operators, ensuring that our prices remain competitive and within an acceptable range. Although booking directly with the operator might sometimes be cheaper, this is not always the case. We continuously monitor and adjust our prices to ensure they remain fair and reasonable. Additionally, booking with us offers several advantages, including the ability to reserve your trip in advance, secure your preferred departure date and time, and choose your preferred operator. We also provide nearly 24/7 customer support in multiple languages, allowing you to easily change or cancel your reservations and receive assistance with any aspect of your trip. We believe that these benefits offer a safer and more efficient booking experience. Please let me know if you have any other questions or concerns. Best regards, The Bookaway Team

Posted 9 months ago

“My experience about Bookaway was really bad. We made booking already 6 weeks before the train journey between Luang Prabang and Vientiane in Laos. First they promised, that confirmation would come within 3 days, it did not. Then they said it would come closer to trip date. Finally it would have arrived 3 days before trip, it did not. At last they said, it would come a day before the trip. 12 hrs before the trip they sent me mail, that operator has not confirmed the ticket and that they are returning my money. This was good, but since I really needed to change place we had to book hastily a van ride, which took 10 hrs instead of 2 hrs train ride. So basically, they were all the time selling air to me until the very minute and they let me know that they have everything in control…so I’am very dissatisfied customer. Never gonna use this service again.”

Helpful Report

Posted 9 months ago

Hey there, First of all, I am very sorry to hear about what happened. Please note that when you make a reservation with us, as stated in the policy, a booking goes through the status of "Pending", and during the time that it is pending, we wait for the operator's approval or decline of a booking depending on his schedule. Most of the time, the bookings are approved, but in some cases such as this, we might sadly have to cancel a booking due to lack of availability from the operator's side. Rest assured that we have taken the necessary steps to prevent similar incidents from happening in the future. Your feedback is incredibly valuable to us, and we appreciate you bringing this issue to our attention. Our sincerest apologies, The Bookaway Team

Posted 9 months ago

“Completely a scam DO NOT TRUST! I paid 60 euros for transportation in a VIP Mini Van for 5 hours of travel, advertised by them with accurate photos and descriptions, with leather comfort seats, snacks and drinks included, USB ports for charging, blankets for passengers etc. I traveled for 8 and a half hours in a dirty, broken van without any service, no food, no drinks, no refills, small uncomfortable seats dirty and in difficult hygienic conditions. I provided all the photos and proof of the trip and Bookaway offered me a 10% refund of the ticket...10%!!! they scam you, offer services at higher prices and then don't guarantee you anything, stay away!”

Helpful Report

Posted 9 months ago

Hi Renato, Thank you for sharing your experience with us, and we're truly sorry to hear about what happened. I can see that you had reached out to our support team about this and the matter was investigated. This trip was already fully refunded to you. We have already taken the necessary steps to ensure things like this do not happen again in the future in regard to this operator. Your feedback means the world to us, so thank you for informing us of your experience. Our Sincerest Apologies, The Bookaway Team

Posted 9 months ago

“Enormous commission on Vietnam rail tickets. The face value of my ticket was $56 AUD. Bookaway charged me $ 93 AUD. I'm happy to pay for their services but this charge is dreadful. Better to book directly with Vietnam rail.”

Helpful Report

Posted 9 months ago

Hey Anne, Thank you so much for sharing your opinion and concerns with us. While we do charge a small fee for our online booking services, we strive to keep this markup minimal. In many cases, we are able to negotiate reduced ticket prices through business agreements with operators, ensuring that our prices remain competitive and within an acceptable range. Although booking directly with the operator might sometimes be cheaper, this is not always the case. We continuously monitor and adjust our prices to ensure they remain fair and reasonable. Additionally, booking with us offers several advantages, including the ability to reserve your trip in advance, secure your preferred departure date and time, and choose your preferred operator. We also provide nearly 24/7 customer support in multiple languages, allowing you to easily change or cancel your reservations and receive assistance with any aspect of your trip. We believe that these benefits offer a safer and more efficient booking experience. Please let me know if you have any other questions or concerns. Best regards, The Bookaway Team

Posted 9 months ago

“I think I’ve been scammed. They offer services from other agencies that aren’t accurate. They should double check the services they host. And they don’t even admit it or take any sort of accountability. Not to mention how overpriced the tickets are. For instance, I booked and “express” train ride from them when the operator doesn’t even have that option in the first place (the trip lasted 13 hours!!!). Next, I booked a van ride in a foreign country that operated during hours when tourists were not allowed to cross that road. Be careful when booking from them. Their responses to my issues were unacceptable. The partial refund offer was insulting. They gaslighted me in every exchange I had with them and never solved my problem, blaming the operators. They don’t take accountability of their mistakes and they never took my problem seriously. I’ve no choice but to escalate this to consumer protection authorities. Be very careful when booking from them.”

Helpful Report

Posted 9 months ago

Hey Anastasia, Thank you for sharing your experience with us, and we're truly sorry to hear about what happened. We have already taken the necessary steps to ensure things like this do not happen again in the future in regard to this operator. Your feedback means the world to us, so thank you for informing us of your experience. Our Sincerest Apologies, The Bookaway Team

Posted 9 months ago

“Stay away from this company. It's a trap. Charge the account immediately. They didn't let me change or cancel seconds after making an order, because of a mistake, and before confirming the issuance of the ticket for the ferry. After confirming the order, they claimed that they were not eligible after issuing a ticket. But they didn't let you change or cancel it. In the end they let me cancel but without credit. So where did the money go? Maybe that's how they make money? And this is a ferry in general that on any other booking site there is no problem to cancel. AI customer service. It is better to avoid doing business with them.”

Helpful Report

Posted 11 months ago

Hey Meir, I am very sorry to hear of your dissatisfaction. When you contact our support team, they will do their best to help you with your inquiries but sometimes there are limitations and there are changes that they cannot do without the operator's approval. Please note that the operator's policy is something that is beyond our control and is stated explicitly on the website and on the voucher when purchasing a ticket. In this case, the operator policy stated that changes weren't possible after the tickets were issued, and, unfortunately, we are not able to make online changes in these cases. Our Sincerest Apologies, The Bookaway Team

Posted 9 months ago

“Beware this company Booking price in gbp to look cheap. When booking, the price was in USD., the currency in Cambodia and the confirmation in USD. The price was the same as other booking companies so I booked. They confirmed price in USD and then sent an additional reciept which was the same figure but in Euro, which they took from my card, which was 4 USD more. This is not a transparant company and there was no easy way to cancel and their customer service is non exsistant just a standard letter, and blaming the banks. I make this journey many times and live here so I will inform other people here to be wary of this companies tactics.”

Helpful Report

Posted 11 months ago

Hey there, Thank you for taking the time to share your feedback. I sincerely apologize for any dissatisfaction you may have experienced. Here at Bookaway, we work with various operators worldwide, and as a result, our payment system automatically converts charges to USD or Euro when purchasing a ticket. This is done to ensure uniformity in all payments. Therefore, the charge was processed in Euro, as indicated during the booking process. This may have led to a difference in the final amount due to currency exchange rates and any processing fees. Additionally, your card issuer might have applied a foreign transaction fee. I hope this information clarifies things for you. If you have any further questions or concerns, please do not hesitate to contact us again. Best regards, The Bookaway team

Posted 9 months ago

“Very devious company. The 15% Service fee is added right at the last second of the booking process. Blink and you’ll miss it. It is also non refundable, despite offer of full refund up to 24 hours before trip. Beware!”

Helpful Report

Posted 11 months ago

Hi David, Thank you for taking the time to share your feedback. I sincerely apologize for any dissatisfaction you may have experienced. I want to clarify that there is no intention to mislead you in any way. The processing fee, which covers the costs of handling the transaction, is a standard charge collected by the payment processing platform, not by us. This fee is used to cover payment-related expenses and is already incurred once the transaction is completed. Therefore, when we issue a refund, we return the full amount you paid for your booking, minus the processing fee, as that fee has already been forwarded to the payment processor. As for cancellations, we offer the option to receive a full-value coupon or a refund, as stated on our website. If you opt for a refund, it will be processed minus the processing fee and any optional add-ons. We're always happy to assist with clarifications if anything seems unclear during the booking process. Your feedback means the world to us, so thank you for informing us of your experience. Best regards, The Bookaway Team

Posted 9 months ago

“Bookaway provides a seamless and reliable travel booking experience, offering a wide range of transportation options worldwide. The user-friendly platform and excellent customer support make planning trips effortless. Highly recommended for stress-free travel arrangements!”

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Posted 1 year ago

Hey Sandakal, Thank you so much for your kind words and positive feedback! This truly means the world to us and helps us greatly in constantly improving our traveler’s experience 🙂 Happy travels, The Bookaway team

Posted 9 months ago

“Booked a trip from the Cancún Intl Airport to the Hotel Zone and when we got to the counter the reservation did not exist. Wasted two hours going back and forth with their customer service. Would NOT recommend!”

Helpful Report

Posted 1 year ago

Hi Eve, Thank you for sharing your experience with us, and we're truly sorry to hear about what happened. I can see that you had reached out to our support team about this and the matter was investigated. This trip was already fully refunded to you. We have already taken the necessary steps to ensure such incidents do not happen again in the future with this operator. Your feedback is incredibly valuable to us, and we appreciate you informing us of your experience. Our support team will be in touch with you shortly to discuss this further. Our Sincerest Apologies, The Bookaway Team

Posted 1 year ago

“They sold me a bus ticket from Cabo to La Paz that was fake / not a valid ticket so i had to buy it all over again, DO NOT BUY FROM these scammers.”

Helpful Report

Posted 1 year ago

Hey Javier, We are very sorry to hear about what happened and your negative experience. Unfortunately, I couldn't find a booking under your name in our system in order to check about what happened and provide you with a resolution. Please contact us at Support@Bookaway.com and our support team will help you with this. Your feedback is incredibly valuable to us, and we appreciate you bringing this issue to our attention. Our sincerest apologies, The Bookaway Team

Posted 1 year ago

“AVOID USING BOOKAWAY AS THEY CANNOT BE TRUSTED. Incorrect ferry departure details were provided to me which led to me missing my ferry and therefore having to pay another ferry company £96 in order to reach my destination. Also arriving 2 hours later… Surprise surprise following my complaint, they claim to have sent me an email prior to my trip informing me of the change in departure time. I can say with 100% certainly that an email wasn’t sent to me. Furthermore they claimed the email was sent to me on the 31st April, which goes to show they’re making lies up to avoid compensation, given there aren’t even 31 days in April!! After they realised this, they then quickly changed the date to 31st March. Okay Bookaway… whatever you say.. 🙄 I have asked Bookaway multiple times for their complaints escalation procedure AND for proof of the alleged email that would have been sent to me. None of these have been forthcoming… Completely incompetent company. If they mess your holiday plans up like they did mine,DO NOT expect any kind of compensation or customer service from them. You have been warned!.”

Helpful Report

Posted 1 year ago

Hey Richard, We are very sorry to hear that you had a negative experience. While we believe that the change in the schedule was communicated in a timely manner, we understand that the adjustment was not suitable for you. When things like this happen, we rightly refund our customers (as we have done in this case as well). We have already taken the necessary steps to ensure this does not happen again. Your feedback means the world to us, so thank you for informing us of your experience. Our Sincerest Apologies, The Bookaway Team

Posted 1 year ago

“This is the third mistake you guys have made. The last. I booked A bus fromPhong Nha to Ninh Bihn And received confirmation voucher and a ticket PDF. I went to the designated stop and the bus arrived but had no record of me or my purchase. So I missed the flight and I am unhappy with this business and I will not use them again.”

Helpful Report

Posted 1 year ago

Hey Robert, We are very sorry to hear about what happened and your negative experience. Unfortunately, I couldn't find a booking under your name in our system in order to check about what happened and provide you with a resolution. Please contact us at Support@Bookaway.com and our support team will help you with this. Your feedback is incredibly valuable to us, and we appreciate you bringing this issue to our attention. Our sincerest apologies, The Bookaway Team

Posted 1 year ago

“i did a booking on the 6/3 and immediately as I ended saw I booked 30/3 not 31/3 and I contacted support on the web and via e-mail the reply to this came on 13/3 is that customer service ?????? I did manage to get hold of support on messenger 8/3 and they said the ticket was issued with no changes, if your support was working it could have been solved (getbybus who issued the ticket was willing to assist and answered immediately on 6/6 within minutes but could do nothing as bookaway was the agent) Your support SUCKS and your attitude leaves a lot to be desired, companies like bookaway eventually go under because of lack of service”

Helpful Report

Posted 1 year ago

Hey Wally, First of all, I am very sorry to hear about your negative experience with us. Unfortunately, we are currently experiencing a high volume of tickets which is affecting our response time during rush hours. Upon checking in our system, our support team was able to find a solution for your issues and requested an exception from the operator. Your booking was already canceled and refunded. Best regards, The Bookaway Team

Posted 1 year ago

“We paid for our train but didn’t received any feedback or the tickets. From my point of view it is scam.”

Helpful Report

Posted 1 year ago

Hey there, We are very sorry to hear about your negative experience. In regard to the last-minute cancelation, I completely understand how this might be an issue for your trip's plans. Unfortunately, in some cases, an operator might notify us of a cancelation at the last minute due to unforeseen circumstances, cancelations could be because of weather, other causes, or because of an operational issue. Please be assured that we take these incidents very seriously, each case is investigated with the operator in order to prevent such cancelations in the future, with that said, it's important to mention that some cancelations are beyond our or the operator's control. We're fully transparent and we try our best to offer alternative options or solutions for our customers when this happens. Please feel free to reach out to our support team if you still need any help. Our Sincerest Apologies, The Bookaway Team

Posted 1 year ago

Bookaway is rated 3.9 based on 393 reviews