This company is working with subcontractors there are goodones and bad ones. Bookaway can also force them to come with a solution if things not going right. But they dont... Bookaway choose they easyway and refund without service, therefor a kind of scam-ish Made a booking incl a pickup at hotel with bus at 0850. The company send a grab motorbike who refused my backpack at 0915 (after calling where the pickup bus was). The company told me it was too late and the bus left and that I wasnt in time. I asked multiple times where the collection point was so I can arrange a car or a 2nd bike for my backpack. But the company refused to cooperate and told me I was the one that was delaying... The company offered refund were I payed for a service, the company told me that they wont help me further. I booked a private car for 145 usd to avoid missing my booked trips. This shoulde be done by the company in order to forfill the agreement.