I ordered approx 13 books on 6 December and paid via PayPal. I then received a message from the Book Depository claiming there was an issue with my PayPal payment? They cancelled my order without even bothering to contact me before doing so. When I checked my bank and PayPal account the money has been paid to Book Depository and no refund has been received in either account. I have therefore paid for 13 books which I have not received and when I contacted customer services at Book Depository I was basically fobbed off. I have raised a complaint with PayPal about this company.