“It’s a false representation and very misleading. The company has an account with Amazon and on sells pretending to be a bookseller, which it is not! Has no customer support and takes money without delivery then does not respond to queries about being billed without ever delivering! Do not buy from this site.”
“Book Depository offers an impressive selection of books with free worldwide shipping, making it a go-to for readers everywhere. The website is easy to navigate, and their customer service is excellent. Highly recommended for affordable and convenient book shopping!”
“I highly recommend
Books of the world despatched to the world. Great company , great service and brilliant customer service . The site has great book choices, great prices and amazing discounts.Books arrive in mint condition always along with beautiful bookmark and well packaged.”
“A rip off. I ordered a book on the clear understanding (based on the BD website) that delivery to me in Thailand would be 'within 8 to 12 business days'. I need the book for a Boom Club discussion. I have been informed without explanation by 'Eva' (who first claimed that no statement about delivery 'within 8 to 12 business days' was ON the website, until I showed her the statement), and without apology that the book will take at least ONE MONTH. No apology, no refund. A complete rip-off.”
“Preorder way in advance, they then cancel the order claiming supplier issues, only to find out they resisted it for a much higher price the same day. Upon emailing turns out they priced it too low and state under their terms and conditions that they don’t have to honour it. Refuse to respond to any further emails, do not care about customers just their bottom line.”
“Never order book from Book depository. Disappointed with the service , my book never received when I asked they say they can’t track the despatch . What a scam.
Don’t get cheated !”
“I ordered a book earlier this month. They later cancelled my order without any real explanation. If you go to their website, you can find the same book for sale for slightly more money. This is a very dishonest way to operate a business.”
“ordered some books from book depository back in February since they were the only providers of certain books for my son. They rely on general post - so I was prepared to wait for my books - but after a month I asked them for an update. After generic replies - I asked them for proof that they actually mailed the books. At this point I was told that the books had just been sent "again" - and I am yet to receive anything after 2 months of waiting. I think if you are not in the UK you are definitely supposed to avoid this company.”
“I purchased this book November 28,2021. They advised me it was sent out...No tracking number so therefore I can't even confirm it was sent out... After weeks of back and forth emails and promises to resend me this book... 4 months later on February 15,2022 I was advised they no longer have the book.... and canceling my order...”
“My experience with this company is extremely disappointing!! Please do not order any books from this company!! On December 25,the status of my order from 5 weeks ago showed "Shipment returned to shipper". When I contacted the customer service, the agent named Rachelle informed me that she would order a replacement copy which would be shipped in approximately 3 weeks. This would be satisfactory enough. However today, I received another email from them saying They're sorry to let me know they are unable to fulfill my order of the item, and have issued a refund. Very poor customer service!They are totally SCAM!!”
“OVERCHARGING for DELIVERY, and have a discriminatory attitude towards Veterans', Seniors and Pensioners.
There are better more reliable suppliers you should consider first.”
“Ordered books months ago, but never got them. I sent them a message and got the information that my books had been returned to them. The customer should not have to find this out themselves, the company should notify about returned orders.”
“Terrible jackasses. They put a book on sale on Amazon and refuse to refund me the sale difference a few days after charging me full price. Then I try to get any help by contacting them and they send the same exact copy paste message over and over and over. Absolute clowns.”
“We ordered two books, the package arrived with only one book, when I reached out, they said the package had arrived and would not help further, I responded twice, clarifying an item was missing, and they sent me the same response. The book we did receive came damaged because they put it into a to small package.”
