Book Depository Reviews

Name: Book Depository
Rating: 3.42

3.4 Rating 246 Reviews

61 %

of reviewers recommend Book Depository

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Metrics

3.4

Based on 246 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

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Book Depository 1 star review on 12th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reliable, Good quality books, Well packaged. Speedy service”

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Posted 5 years ago

“Very efficient delivery and the National Geographic Map we ordered was just what we needed.”

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Posted 5 years ago

“Website states item is in stock, but not, they take your money sit on it and do nothing, they lie, they do not keep to their agreements, and you cannot contact them by phone DO NOT BUY FROM THESE JOKERS”

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Posted 5 years ago

“Ordered a hardback leather-bound red/gold/black edition of ‘Dracula and other horror classics” to add to my new collection, deliberately not buying from Amazon as they only advertised a silver edition (never had any problems with them and products always as advertised). However BD sent the silver version and upon querying this claimed images are intended as a guide only. This is unacceptable as the photographed item and the written description (eg “full colour illustrations throughout”) bear no resemblance to the item I received and there is no footnote to indicate you may not receive the advertised item-if I knew this I would have avoided and look elsewhere. The customer service in dealing with this has been poor. After the initial complaint, no offer to rectify situation was made and the advert is still showing red/gold version, which is blatant false advertising. After having to repeat details again they then offered a refund upon return (with no apology whatsoever) but are unwilling to pay the postage. I keep receiving stock responses from various people. This is their error and distance selling regulations state if item is not as described then they are liable. After threatening them with Trading Standards they said they would be in touch “very soon” but since then nothing despite my repeated chasing (via email as they have no phone number). My advice to anyone considering ordering from this company to avoid them and choose instead one of the many other more reputable and honest booksellers available online.”

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Posted 5 years ago

“Charged twice for book order. After much nonsense emails from customer service I eventually said I was going to involve Trading Standards. This seemed to work. No one seems to know what they are doing or looking for or is it a ploy to keep the over charges. Kept asking me questions they already knew the answers to.”

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Posted 5 years ago

“Fantastic book selection with very competitive pricing, easy to use website and fast delivery. Books all arrive in great condition.”

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Posted 5 years ago

“it has been over 20 days and i am still waiting for my delivery, their surport team is useless. please do not use this website.”

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Posted 5 years ago

“Well packaged, prompt service of a wide selection of books. Cool book marks included as a nice touch. Promptly helpful and polite if contacted with a query. Free postage.”

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Posted 5 years ago

“Book arrived in time and in perfect order. Selection was great in the category which I searched. I have used the service before and have always been very satisfied”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Quick delivery, free shipping, huge variety of products, high product quality and helpful customer service!”

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Posted 5 years ago

“Books. Very good .dobra. on time. Customer service make good.”

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Posted 5 years ago

“Great service from this website that provides a ton of titles in different editions. The service is fast and easy to use and haven't had any trouble with the company.”

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Posted 5 years ago

“When I ordered my book I was given an estimated date for delivery - BUT 'The Book Depository didn't even dispatch my order until the day it was meant to be delivered. So I received it 4 days later than the agreed date. When I wrote to Customer Services to ask why my delivery was delayed, I got different responses from 3 different people - none of them telling me the reason for delay. Customer Services seem to be unable to give a straight answer to a straight question. And Dispatch is clearly unable to meet the delivery date promised when you order. A Slow and Unhelpful service. I won't buy from them again!”

Helpful Report

Posted 5 years ago

“In the name of free delivery, the book that I ordered never reached the designated address. Upon contacting, they asked me to contact the local post office without naming a single one (I wonder if they air drop to any random company? Won't the company have the ties with at least one post office company?). Apparently because its a free delivery they don't care about it and refused to give me a refund when I emailed them about the problem. Never going to order from them. Not recommended at all.”

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Posted 5 years ago

“Excellent customer services.”

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Posted 5 years ago

“Book arrived promptly in perfect condition.”

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Posted 5 years ago

“Huge selection and speedy delivery”

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Posted 5 years ago

“Great service and choice of books, I recommend doing business with them.”

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Posted 5 years ago

“They're very helpful and understanding and delivers excellent and on time and have a excellent selection of books hard back and paperback they are totally wonderful i have used them for quite some years now and i really trust them to deliver my books to me on time and helpful when i have questions to ask”

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Posted 5 years ago

Book Depository is rated 3.4 based on 246 reviews