“I live in Peru, and buying books online used to be so expensive and difficult... BookDepository is the best online bookstore for countries like Peru. When they make a mistake, the service helps you immediately. Until now i’ve order 20 books without one problem.”
“Extremely annoyed, they have dispatched the book late and didn't advised as to why or what even give me an option to cancel.
The person who I brought he book for has now moved. And they will not allow me to cancel the order.
I have emailed customer service and it's like I am talking to a robot!!
I just wanted an apology and refund and it just seems they are not capable of this.”
“Website states item is in stock, but not, they take your money sit on it and do nothing, they lie, they do not keep to their agreements, and you cannot contact them by phone
DO NOT BUY FROM THESE JOKERS”
“Ordered a hardback leather-bound red/gold/black edition of ‘Dracula and other horror classics” to add to my new collection, deliberately not buying from Amazon as they only advertised a silver edition (never had any problems with them and products always as advertised). However BD sent the silver version and upon querying this claimed images are intended as a guide only. This is unacceptable as the photographed item and the written description (eg “full colour illustrations throughout”) bear no resemblance to the item I received and there is no footnote to indicate you may not receive the advertised item-if I knew this I would have avoided and look elsewhere. The customer service in dealing with this has been poor. After the initial complaint, no offer to rectify situation was made and the advert is still showing red/gold version, which is blatant false advertising. After having to repeat details again they then offered a refund upon return (with no apology whatsoever) but are unwilling to pay the postage. I keep receiving stock responses from various people. This is their error and distance selling regulations state if item is not as described then they are liable. After threatening them with Trading Standards they said they would be in touch “very soon” but since then nothing despite my repeated chasing (via email as they have no phone number).
My advice to anyone considering ordering from this company to avoid them and choose instead one of the many other more reputable and honest booksellers available online.”
“Charged twice for book order. After much nonsense emails from customer service I eventually said I was going to involve Trading Standards. This seemed to work.
No one seems to know what they are doing or looking for or is it a ploy to keep the over charges.
Kept asking me questions they already knew the answers to.”
“Well packaged, prompt service of a wide selection of books. Cool book marks included as a nice touch. Promptly helpful and polite if contacted with a query. Free postage.”
“Book arrived in time and in perfect order. Selection was great in the category which I searched. I have used the service before and have always been very satisfied”
“Great service from this website that provides a ton of titles in different editions. The service is fast and easy to use and haven't had any trouble with the company.”
“When I ordered my book I was given an estimated date for delivery - BUT 'The Book Depository didn't even dispatch my order until the day it was meant to be delivered. So I received it 4 days later than the agreed date. When I wrote to Customer Services to ask why my delivery was delayed, I got different responses from 3 different people - none of them telling me the reason for delay. Customer Services seem to be unable to give a straight answer to a straight question. And Dispatch is clearly unable to meet the delivery date promised when you order. A Slow and Unhelpful service. I won't buy from them again!”
“In the name of free delivery, the book that I ordered never reached the designated address. Upon contacting, they asked me to contact the local post office without naming a single one (I wonder if they air drop to any random company? Won't the company have the ties with at least one post office company?). Apparently because its a free delivery they don't care about it and refused to give me a refund when I emailed them about the problem.
Never going to order from them. Not recommended at all.”
