“I used to be a big fan.
But then bought 3 books which were shipped on 11th December - it's 7th January and still didn't get it.
While they refunded the money, I had to pay more than double on Amazon for the same 3 books.
Don't intend to recommend them to anyone anymore for this experience.”
“At one point i could easily recommend the site, but not anymore...
Prices can fluctuate significantly for the same book (independent of taxes/currency differences), depending on the IP (!) EVEN IF THE SAME DELIVERY ADDRESS IS LISTED!
Discounts/coupon codes are rare these days & on & off you may be subject to orders you've placed, cancelled & refunded out of nowhere with no consideration of compensation to be given.
Customer service can range from excellent to exceptionally poor, bordering condescending & dismissive!
The strange thing is, book depository was bought out by amazon, yet to this day, amazon does have one of the best, attentive standards of customer service so how is it that it has not flowed through to book depository?
In all honesty, it's as though book depository does not feel the need to 'try' with their customers anymore...
These days, i'd recommend up & coming sites like 'awesome books' - sites that have re-focused on customer service, expanded range & offered more competitive prices at times than book depository offers.”
“I ordered 8 books in one transaction... However they shipped each book separately, so I received an endless amount of emails regarding dispatch and shipping but also had 8 different packages arrive over the space of a few days, so had to check off each one to see which ones I was still waiting for
For this reason, I wouldn't buy from here again if I'm buying more than 1 item”
“When I ordered my book I was given an estimated date for delivery - BUT 'The Book Depository didn't even dispatch my order until the day it was meant to be delivered. So I received it 4 days later than the agreed date. When I wrote to Customer Services to ask why my delivery was delayed, I got different responses from 3 different people - none of them telling me the reason for delay. Customer Services seem to be unable to give a straight answer to a straight question. And Dispatch is clearly unable to meet the delivery date promised when you order. A Slow and Unhelpful service. I won't buy from them again!”
“I have had a couple of problems with this company in the past, particular in the way that they list their books online, especially with more academic texts. They often list them as hardback or softback, when one of these options is not available. Even though they have refunded me in the past for these errors, it would be preferable to have a company whose listings were reliable in the first place.”
