“Worst customer service!
We purchased multiple books in the same transaction, and when checking out, we put our postal address down correctly for an address in AUSTRALIA. Only after initiating contact with them, we found that they shipped our goods to BARBADOS!
The two country names are not even closely spelt to each other to warrant a mistake such as that. For a book seller, a literacy inaptitude mistake like this is somewhat ironic, yet, borderline comedic. My two year old could do better data entry than that for goodness sakes
Noting other negative reviews on another, and their 'copy and paste' response from the company in reply to those comments clearly shows that the Book Depository is not customer centric at all.
All we are asking for is our money back, and to be told after multiple back-and-forth emails that it can take up to 10 weeks for the money to be returned is utterly deplorable.
If you want better customer service, please be sure to shop elsewhere.
Shame on you Book Depository!”
“The UK book repository has many books at a cheaper price than elsewhere and I am always able to find the book I am looking for. I highly recommend this site.”
“Book Depository has a range of books unsurpassed by any other online book retailer with the exception of Amazon. Unlike Amazon, however, there are no postage costs with Book Depository. The books themselves are at a very reasonable price, and usually cheaper than elsewhere online. There are frequently discounts available. Packaging is always sturdy, and I have not received a damaged book from Book Depository, unlike other sellers. If I want a book, Book Depository is always my first stop.”
“Delivery due March 26th...arrived April 6th. Was a gift....missed deadline so had to give belatedly. Reply to my email said it had probably been delivered?! Will not use again. Very poor service.”
