“They're very helpful and understanding and delivers excellent and on time and have a excellent selection of books hard back and paperback they are totally wonderful i have used them for quite some years now and i really trust them to deliver my books to me on time and helpful when i have questions to ask”
“Have bought from this company for yrs. Recently bought an old edition of the Brownie handbook. Unfortunately I received an up to date version so reordered. Same thing happened again. When it came to returning the goods I was told I couldn’t return them in the UK, I had to return them to Australia at my expense! Turns out a new edition was launched over the summer and they clearly didn’t want me to return old stock. They have been using photos of an edition which is many years out of date. I complained to amazon who agreed that this was unfair and refunded me. This is blantant deceit and I would beware of buying from this company again. Interestingly I made a further complaint and was told that I could return the books - to an address less than half an hr from my home!!”
“So far, so good. Occasional purchases over last 5+ years to NZ. Have had an " account" registered since day one and no problems with "wrong address" (would suspect wrong address probably "casuals"). Despatch speed patchy, split shipments irritating, "free" shipping generally cheaper (overall) than other sources that detail product and shipping costs.”
“An issue of a damaged book was sorted quickly and without any fuss, with a range of solutions to suit me. I accepted a 50% discount for the damage on the book and was very happy with the deal. An excellent company to deal with, who put their customers first”
“A dodgy London based (if this can be believed) outfit, who sell used gear as new and the refused to have the item returned so that they can refuse refund.
A godawful company with absolutely no customer service and zero care for what they are selling. AVOID these crooks at all cost !!!”
“Decent packaging is used for items. Another seller I saw trading with Amazon. Am now registered with book depository's site. Delivery of books is decent and prices are also reasonable. Am going to continue using their site and customer service is also good.”
“Book Depository sent me the wrong book and had clearly mixed up my order with another customer's; his label was visible beneath mine on the package. I've been trying for several weeks to get either the correct book or a refund, to no avail.
Every time I ask whether the correct book has been sent, I enter the same customer service script where they tell me it was delivered; I explain that it was the wrong book; I answer a series of questions about the title I received, details of the order and the package, and my address; and they promise to send out a replacement, with no indication that they have done so yet. I've repeated this circus three times so far.
I am giving up. The other book I ordered took nearly a month to arrive anyway, and while they blamed USPS, the problem actually seemed to be with their shipping contractor Liberty Express / On Demand Mail Services. Book Depository (now owned by Amazon) seems too much of a mess to bother with again.
They also post fake five-star reviews on Trustpilot. Nasty company with bad-faith fake customer service; not the place I remember ordering books from in past years.”
“The delivery took 3x longer than expected but the customer service reps who aided me were very helpful in making sure I got the books I ordered. Thanks for that.”
“The Book Depository is always my first choice when searching for a title. Great selection of books; very reasonably priced and speed of delivery second to none.
Always a happy customer. Unreservedly recommend.”
