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Book Depository Reviews

3.4 Rating 246 Reviews

61 %

of reviewers recommend Book Depository

Company Reviews

3.4

Based on 246 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

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Book Depository 1 star review on 12th October 2022

Book Depository 1 star review on 15th February 2022

Book Depository 1 star review on 15th June 2021

Book Depository 1 star review on 24th June 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have bought from this company for yrs. Recently bought an old edition of the Brownie handbook. Unfortunately I received an up to date version so reordered. Same thing happened again. When it came to returning the goods I was told I couldn’t return them in the UK, I had to return them to Australia at my expense! Turns out a new edition was launched over the summer and they clearly didn’t want me to return old stock. They have been using photos of an edition which is many years out of date. I complained to amazon who agreed that this was unfair and refunded me. This is blantant deceit and I would beware of buying from this company again. Interestingly I made a further complaint and was told that I could return the books - to an address less than half an hr from my home!!”

Posted 5 years ago

“Cheap, good quality books, postage was a little slow.”

Posted 5 years ago

“So far, so good. Occasional purchases over last 5+ years to NZ. Have had an " account" registered since day one and no problems with "wrong address" (would suspect wrong address probably "casuals"). Despatch speed patchy, split shipments irritating, "free" shipping generally cheaper (overall) than other sources that detail product and shipping costs.”

Posted 5 years ago

“An issue of a damaged book was sorted quickly and without any fuss, with a range of solutions to suit me. I accepted a 50% discount for the damage on the book and was very happy with the deal. An excellent company to deal with, who put their customers first”

Posted 5 years ago

“Book arrived on time . The conndition was as described on webb site i would recomend this company and amazon to friends and family”

Posted 5 years ago

“Quick response with excellent packaging and no delays.”

Posted 5 years ago

“A dodgy London based (if this can be believed) outfit, who sell used gear as new and the refused to have the item returned so that they can refuse refund. A godawful company with absolutely no customer service and zero care for what they are selling. AVOID these crooks at all cost !!!”

Posted 5 years ago

“Decent packaging is used for items. Another seller I saw trading with Amazon. Am now registered with book depository's site. Delivery of books is decent and prices are also reasonable. Am going to continue using their site and customer service is also good.”

Posted 5 years ago

“Book Depository sent me the wrong book and had clearly mixed up my order with another customer's; his label was visible beneath mine on the package. I've been trying for several weeks to get either the correct book or a refund, to no avail. Every time I ask whether the correct book has been sent, I enter the same customer service script where they tell me it was delivered; I explain that it was the wrong book; I answer a series of questions about the title I received, details of the order and the package, and my address; and they promise to send out a replacement, with no indication that they have done so yet. I've repeated this circus three times so far. I am giving up. The other book I ordered took nearly a month to arrive anyway, and while they blamed USPS, the problem actually seemed to be with their shipping contractor Liberty Express / On Demand Mail Services. Book Depository (now owned by Amazon) seems too much of a mess to bother with again. They also post fake five-star reviews on Trustpilot. Nasty company with bad-faith fake customer service; not the place I remember ordering books from in past years.”

Posted 5 years ago

“Great price with good book selections! Never fail to deliver the books on time as promised. Highly recommended to all bookworms!”

Posted 5 years ago

“The delivery took 3x longer than expected but the customer service reps who aided me were very helpful in making sure I got the books I ordered. Thanks for that.”

Posted 5 years ago

“great service, pricing and most of all free worldwide delivery will always make a librarian smile”

Posted 5 years ago

“The Book Depository is always my first choice when searching for a title. Great selection of books; very reasonably priced and speed of delivery second to none. Always a happy customer. Unreservedly recommend.”

Posted 5 years ago

“Excellent customer services, competitive prices and most important very trustworthy. Never had a bad experience.”

Posted 5 years ago

“Good promotions and wide variety of books.”

Posted 5 years ago

“Great value prices, free delivery and super selection.”

Posted 5 years ago

“The shipping is fast but the preparation process sometimes takes a little. Very good customer service”

Posted 5 years ago

“The book arrived in no time and again the price was very good, affordable for a student!”

Posted 5 years ago

“Quick delivery but books tend to have some minor damage, had one book delivered with the front cover bent”

Posted 5 years ago

“The book came in good shape, though delivery did take a little longer than usual.”

Posted 5 years ago

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Book Depository is rated 3.4 based on 246 reviews