Booked a hotel via Booking.com, amount paid in full and on the day of check-in just before few hours before the travel, when I tried to login to my account, it was disabled and my booking was cancelled without any information. Called Booking.com twice and no one has a clue why the booking was cancelled. So far I haven't received any information on why and my money was also not refunded. I called them again to check why and the answer was we don't know. I had to plan my holiday in the last minute and paid more money to book a hotel. It was very stressful and the response from Booking.com was awful. Shame that they didn't bother to take any responsibility. Please avoid Booking.com. Absolute nonsense. Scammers looting money.